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What is it like to work at Synchrony Financial?

Synchrony Financial is a consumer financial services company that values collaboration, innovation, and customer-centricity, fostering a culture that encourages teamwork and open communication.

The company has a diverse range of teams, including credit, marketing, and technology, working together to deliver personalized financial solutions to customers. Synchrony Financial's work environment is designed to promote flexibility, with options for remote work and flexible schedules, allowing employees to balance their work and personal life.

Working at Synchrony Financial may appeal to candidates who are passionate about consumer finance, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and community involvement through various employee programs and volunteer initiatives.

What makes Synchrony Financial an attractive place to work?

Synchrony Financial is a leading consumer financial services company that operates with a strong focus on innovation and customer-centricity, positioning itself as a key player in the fintech industry. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Synchrony Financial, individuals can contribute to the company's mission of helping people achieve financial freedom and enjoy opportunities for career advancement and personal development.

Do workers at Synchrony Financial get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Synchrony Financial pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

At Synchrony Financial, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Synchrony Financial affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Synchrony Financial?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Synchrony Financial worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Synchrony Financial workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
34% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it for Synchrony Financial workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Synchrony Financial?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Synchrony Financial managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Synchrony Financial spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Synchrony Financial?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Synchrony Financial good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
96% of people who care for a child or other relative report this is a good place to work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Synchrony Financial feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Synchrony Financial get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Synchrony Financial?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Synchrony Financial enjoy their jobs?

Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Synchrony Financial recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Synchrony Financial?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Synchrony Financial?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Synchrony Financial’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Synchrony Financial is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Data Analyst jobs?

What are the most popular jobs at Synchrony Financial?

What are the most popular categories at Synchrony Financial?

VP, Authentication Services

Synchrony Financial

Chicago, IL

$155K - $260K/yr

Full-time

Posted 6 days ago

Synchrony Financial rating

9.0

Company rating: 9.0 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

3rd of 151 rated financial services

Job description

Role Summary/Purpose:

Synchrony Identity and Access Management (IAM) is seeking a seasoned technical leader to spearhead our modern Authentication edge. Powered by adaptive multi-factor authentication (MFA), continuous adaptive trust, and advanced Single Sign-On (SSO), th e s e services and platforms serve as the bedrock of our enterprise Zero Trust Architecture.  

As the VP of Authentication Services, you will operate as the Principal Platform Owner and Systems Architect for Synchrony’s workforce and B2B identity perimeters. In this role, you will direct an elite engineering organization tasked with architecting, scaling, and operating high throughput, high availability SSO, MFA, and passwordless pipelines. Serving as a premier technical thought leader, you will design distributed, fault-tolerant authentication topologies and availability across all mission-critical enterprise applications.  

Essential Responsibilities:

  • Product owner and thought leader that will own the workforce authentication strategy focused on security and user experience. Communicate and get buy-in on strategy to key stakeholder groups.    
  • Understand and implement leading authentication and authorization industry trends, proposing strategies to continually increase Synchrony’s authentication security and user experience.  
  • Platform Ownership: Direct product management and technical roadmaps for core authentication technologies (Okta, YubiKeys, FIDO2/ WebAuthn , and Might y ID Authentication Services ) using Jira to build epics, features, and stories that optimize engineering velocity.  
  • Strategic Collaboration: Partner with the VP of Authentication & Security Services to build data driven business cases that justify, quantify, and prioritize high value product initiatives.  
  • Architecture & Design: Author secure production grade authentication patterns, zero-trust reference architectures, and cryptographic policy playbooks.  
  • Operational Leadership: Manage a 24/7 engineering and operations team ensuring high availability, system configuration management, incident response, and business continuity for mission-critical apps.  
  • App Integration: Oversee timely application authentication and authorization integrations while maintaining hands-on technical knowledge of the underlying infrastructure.  
  • Governance & Risk: Enhance and enforce authentication policies, compliance standards, and risk metrics while conducting cost/ROI analysis.  
  • Relationship Management: Champion authentication services across the enterprise by advising cross-func tional business and technology teams on product capabilities.  
  • Develop and maintain value driven business relationships through effective needs analysis, program management, customer service and problem resolution .      
  • Champion authentication services by advising other business and technology teams on product capabilities.  
  • Understand and implement leading authentication and authorization industry trends, proposing strategies to continually increase Synchrony’s authentication security and user experience .    
  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • Education: Bachelor’s degree in Computer Science , Computer Engineering, or a technical STEM discipline.  
  • Alternative Education: High School Diploma / GED with 15+ years of enterprise IT engineering experience.  
  • Experience: Minimum 10 years of total enterprise IT engineering experience.  
  • Okta Specialization: Minimum 5 years of hands-on experience designing, scaling, and operating Okta Identity Cloud solutions (including Okta Advanced Server Access, API Access Management, and Workflows).  
  • Leadership: Minimum 5 years of experience leading and scaling distributed, cross-functional engineering and infrastructure operations teams.  
  • Protocol Mastery: Expert-level mastery of identity and cryptographic protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), WS-Fed, and SCIM provisioning.  
  • Ability and flexibility to travel for business as required

Desired Characteristics:

  • Infrastructure Expertise: Proven record of building and managing 24/7 enterprise-scale authentication services and customer-facing infrastructure.  
  • Agile Delivery: Experience acting as a Scrum Product Owner within the Scaled Agile Framework ( SAFe ).  
  • Regulatory Compliance: Working knowledge of NIST, FFIEC, and PCI authentication standards.  
  • Project Execution: Track record of deploying complex, large-scale projects across multiple business units and control functions.  
  • Tooling Knowledge: Familiarity with ServiceNow, SailPoint IdentityIQ , OKTA, Entra ID, Active Directory .  
  • Soft Skills: Superior written communication, analytical thinking, strong sense of urgency, and a commitment to outstanding user experiences.  

Grade/Level: 13

The salary range for this position is 155,000.00 - 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology

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