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62 Swoon Customer Success Manager Jobs Hiring Near You

Fire Fighter Sales & Service Co.

OH · On-site

$80 - $120/hr

Customer Service Position Overview We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... The team is a truly global group of professionals who stay closely connected across regions. We ...

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Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

BlinkOps

Customer Success Manager

$100K - $170K/yr

About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a ...

Sweep Inc.

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that ...

Insidea

Customer Success Manager

Customer Success Manager The Customer Success Manager will manage a portfolio of clients using HubSpot's CRM, marketing, sales, and service tools. Responsibilities include building strong client ...

Valsoft Corp

Customer Success Manager

Duluth, GA · On-site

$80 - $120/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long‑term value ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

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Customer Success Manager

Fire Fighter Sales & Service Co.

OH • On-site

$80 - $120/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Job description

Job Details

Job Location: Vast Enterprises Inc - Cranberry Township, PA 16066
Position Type: Full Time
Education Level: 4 Year Degree
Travel Percentage: Up to 50%
Job Shift: Day
Job Category: Customer Service

Position Overview

We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

Job Summary

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data‑driven insights, technology recommendations, and actionable plans that support customer goals.

Key Responsibilities
  • Serve as the primary strategic advisor for an assigned portfolio of top‑tier and complex clients.
  • Develop executive‑level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
  • Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
  • Create and execute customer success plans that drive retention, satisfaction, adoption, and long‑term partnership growth.
  • Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
  • Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
  • Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
  • Support customer retention and growth through consultative planning and trusted‑advisor relationships.
Required Qualifications
  • Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree.
  • Minimum of 5 years of customer service, customer success, account management, or IT‑related experience required.
  • Minimum of 3 years in a customer‑facing role managing client relationships required.
  • Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
  • Experience presenting to executive stakeholders and facilitating business discussions.
  • Excellent communication, organizational, analytical, and problem‑solving skills.
Preferred Qualifications
  • Experience working within an MSP, technology consulting, or IT services organization.
  • ITIL, Customer Success, Project Management, or related certifications.
  • Experience with CRM, ConnectWise PSA, reporting, and business intelligence platforms.
  • Proven success managing strategic client relationships with enterprise or mid‑market organizations.
Benefits
  • Medical, dental, and vision insurance plans.
  • Company‑paid life insurance and long‑term disability coverage.
  • Optional supplemental benefits.
  • Paid time off (PTO) starting in your first year of employment.
  • Seven (7) paid holidays annually.
  • 401(k) plan with safe harbor match, including both traditional and Roth options.
  • Business casual office environment.
  • Employee referral program with bonus opportunities.

Direct Applicants Only - No Third‑Party Recruiters-

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