106 Sonic Customer Service Associate Jobs Hiring Near You

Description:
As a SONIC Drive-In Assistant Manager, you are responsible for assisting the General Manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the SONIC Drive-In.
Responsibilities include:
• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet
operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within
cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on always serving the
customer
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and
assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial
and/or sales trends
• Develop and implement a marketing plan
Additional Assistant General Manager Requirements:
• High school diploma or equivalent required. Advanced studies in business, restaurant management or
related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts
with or without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed)
including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions, ability to multi-task and
successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Job Type: Full-time
Experience: Restaurant 1 year (Preferred)
License:
ServSafe (Preferred)
Benefits offered:
Paid time off
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Employee discounts
Pay Frequency:
Bi-weekly
Requirements:
What You'll Need:
• Excellent leadership and communication skills
• High standards for self and the team
• Positive attitude, especially during rushes or stressful situations
• Resiliency - trying different approaches to solve a problem; working to get better every day
• Eagerness to learn and grow professionally and personally
• Ability to prioritize and complete tasks accordingly
• Effective communication skills; basic math and reading skills
• Willingness to work irregular hours, including nights, weekends, and/or holidays
The Fine Print:
As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.