You will play an integral role in providing strong customer service to SoFi Members by taking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
60 Sofi Customer Service Manager Jobs Hiring Near You
You will play an integral role in providing strong customer service to SoFi Members by taking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
You will play an integral role in providing strong customer service to SoFi Members by taking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
You will play an integral role in providing strong customer service to SoFi Members by taking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
Experience working on self-service, customer support, agent tooling products, or omnichannel ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
Experience working on self-service, customer support, agent tooling products, or omnichannel ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Experience working on self-service, customer support, agent tooling products, or omnichannel ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Experience working on self-service, customer support, agent tooling products, or omnichannel ...
Senior Manager, Relay Business
New York, NY · On-site
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Senior Manager, Relay Business
New York, NY · On-site
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Mortgage Coach
Frisco, TX · On-site
... customer service experience * Centralized sales experience or processing center management ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Coach
Frisco, TX · On-site
... customer service experience * Centralized sales experience or processing center management ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Credit Strategy Manager
San Francisco, CA · On-site
We're a next-generation financial services company and national bank using innovative, mobile-first ... SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ...
Credit Strategy Manager
San Francisco, CA · On-site
We're a next-generation financial services company and national bank using innovative, mobile-first ... SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
New Account Specialist
Sacramento, CA · On-site
Customer Service: * Provides excellent customer service by handling customer requests competently ... Assists the Banking Center Manager and / or Operations Supervisor in completing Branch ...
New Account Specialist
Sacramento, CA · On-site
Customer Service: * Provides excellent customer service by handling customer requests competently ... Assists the Banking Center Manager and / or Operations Supervisor in completing Branch ...
Mortgage Processor
Charlotte, NC · On-site
$39K - $53K/yr
Provide excellent customer service and drive an overall exceptional customer experience using ... Responsible for processing, managing, and acting as the primary contact of a pipeline of refinance ...
Mortgage Processor
Charlotte, NC · On-site
$39K - $53K/yr
Provide excellent customer service and drive an overall exceptional customer experience using ... Responsible for processing, managing, and acting as the primary contact of a pipeline of refinance ...
Mortgage Loan Originator
Frisco, TX · On-site
Improve upon and refine sales and customer service knowledge and techniques via ongoing training ... Manage and maintain your pipeline of leads provided to you from a centralized lead generation ...
Mortgage Loan Originator
Frisco, TX · On-site
Improve upon and refine sales and customer service knowledge and techniques via ongoing training ... Manage and maintain your pipeline of leads provided to you from a centralized lead generation ...
Senior Credit Manager
San Francisco, CA · On-site
We're a next-generation financial services company and national bank using innovative, mobile-first ... The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ...
Senior Credit Manager
San Francisco, CA · On-site
We're a next-generation financial services company and national bank using innovative, mobile-first ... The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ...
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Mortgage Loan Coordinator
Charlotte, NC · On-site
... customer service to our borrowers. This is accomplished by reviewing the loan file to ensure all ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Loan Coordinator
Charlotte, NC · On-site
... customer service to our borrowers. This is accomplished by reviewing the loan file to ensure all ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
We're a next-generation financial services company and national bank using innovative, mobile-first ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
We're a next-generation financial services company and national bank using innovative, mobile-first ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Teller
Sacramento, CA · On-site
$17 - $21.25/hr
Customer Service * Provides excellent customer service by handling customer requests competently ... Assists the Banking Center Manager and / or Operations Supervisor in completing Branch ...
Teller
Sacramento, CA · On-site
$17 - $21.25/hr
Customer Service * Provides excellent customer service by handling customer requests competently ... Assists the Banking Center Manager and / or Operations Supervisor in completing Branch ...
SoFi Jobs Information
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Job description
The role
As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.Â
What you'll do:
- Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
- Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
- Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handledÂ
- Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
- Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
- Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiriesÂ
- Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
- Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policiesÂ
- Expand the scope of your primary role to support other lines of business based on business needs
- Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers Â
- Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concernsÂ
- Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met  Â
- Proactively follow up on outstanding issues with internal functional areas and with external clients.Â
- Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards
What you'll need:
- Previous customer service experience, preferably in a similar industry or Call Center environment
- Strong verbal and written communication skills
- Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
- Active listening skills to understand customer needs and provide effective solutions
- Basic computer skills with solid proficiency in Google Suite
- Empathy and patience in dealing with customer inquiries and concerns
- Ability to handle high-stress situations and irate customers with professionalism
- Willingness to learn and stay updated on company policies, products, and services
- Adaptability to handle a variety of customer queries and requests
- Time management and organizational skills to handle multiple inquiries simultaneously
- Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
- Experience handling high-volume transactions across multiple channels of communication
- High school diploma or GED required
- Must successfully pass FINRA fingerprint background check
- Ability to attend onsite training if required - 6 weeks of training may be in office
- Salt Lake City office only (located in Cottonwood Heights)
- Hourly pay $20.00
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011