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Simplex

Contract IT Support Engineer

Hoffman Estates, IL · On-site

$40 - $45/hr

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B. This role blends hands-on technical support and some systems work ...

Simplex

Customer Success Engineer

Austin, TX

This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

Simplex

Systems Engineer - Contract

Austin, TX · On-site

$45 - $55/hr

We are working with a successful Agency in Austin, Texas, to find a Systems Engineer to join a small team. The project is to maintain, improve, and configure systems for the Agency. This is an ...

Simplex

Commercial Sales Executive

Round Rock, TX

This role is 100% on-site M-F, and you must live within an easily commutable distance from the intersection of I-35 / 45 in North Austin / Round Rock. Our client is a long-established MEP specialty ...

Simplex

Associate Wealth Advisor

Bethesda, MD · Hybrid

Associate Wealth Advisor Location: Bethesda, MD preferred; Fairfax, VA considered Work arrangement: Hybrid - 3 days in office, 2 days remote The Opportunity Our client is a rapidly growing ...

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What makes Simplex an attractive place to work?

Simplex is a well-established company in the industry, known for its commitment to delivering high-quality solutions and services. The company's workplace is characterized by a culture of innovation, collaboration, and stability, with opportunities for employees to work on diverse projects and contribute to the company's growth. Joining Simplex can provide professionals with a chance to make a meaningful impact, develop their skills, and advance their careers in a dynamic and supportive environment.

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Infographic showing various job openings at Simplex in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Contract, and 3% Nights. Highlights an 85% Physical, 9% Hybrid, and 6% Remote job distribution.

Contract IT Support Engineer

Simplex

Hoffman Estates, IL • On-site

$40 - $45/hr

Full-time

Re-posted 11 days ago

Job description

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B.
This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.
While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.
You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT-proactive, calm under pressure, and committed to operational excellence.
They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.
What You'll Do
  • Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management.
  • Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy.
  • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
  • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
  • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
  • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
  • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity, speed, and accountability.
  • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
  • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We're Looking For
  • 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
  • Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required.
  • Strong knowledge of macOS and Apple hardware troubleshooting.
  • Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
  • Hands-on experience supporting AV equipment and Zoom Room configurations.
  • Familiarity with Jamf or other Apple device management tools.
  • Impeccable customer service and communication skills-especially when working with senior leaders.
  • Strong organizational and prioritization abilities; able to work independently with minimal supervision.
  • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

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