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Shelter Insurance
Shelter Insurance

61 Shelter Insurance Operations Manager Jobs Hiring Near You

voagny

Operations Manager/Shift Supervisor

Manhattan, NY · On-site

The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week ... Life Insurance * Retirement Plan * Tuition Reimbursement * Paid Time Off, including a Paid Birthday ...

KSI

Manager of Insurance Operations

Cedar Rapids, IA · On-site

Salary: $85,000 - $115,000/year, dependent on experience Insurance Agency Operations Manager Location: Cedar Rapids, IA | Primarily In-Office with Hybrid Flexibility Type: Full-Time, Exempt Salary ...

Swiss Re

Insurance Operations Associate

Fort Wayne, IN · Hybrid

$56K - $84K/yr

As an Insurance Operations Associate, you'll join Swiss Re's North America Business Operations team ... You'll be trusted to manage important operational activities while continuously learning about our ...

City of New York

OPERATIONS MANAGER

Manhattan, NY · On-site

$73K - $95K/yr

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Manage the proper storage of client property in line with the Agency policies, oversee the ...

City of New York

OPERATIONS MANAGER

Manhattan, NY · On-site

$150K/yr

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Manage the proper storage of client property in line with the Agency policies, oversee the ...

City of New York

OPERATIONS MANAGER

Manhattan, NY

$73K - $95K/yr

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Manage the proper storage of client property in line with the Agency policies, oversee the ...

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Shelter Insurance Jobs Information

What is it like to work at Shelter Insurance?

Shelter Insurance is a company that values a collaborative and supportive work environment, prioritizing employee well-being and community involvement. As a mutual insurance company, Shelter Insurance operates with a mission-driven approach, focusing on providing excellent service to policyholders while fostering a culture of teamwork and continuous learning among employees. Working at Shelter Insurance may appeal to individuals seeking a stable and rewarding career in the insurance industry, with opportunities for professional growth and development in a company that prioritizes its employees and the communities it serves.

What makes Shelter Insurance an attractive place to work?

Shelter Insurance is a reputable regional insurance company that has been serving policyholders for over 70 years, offering a wide range of insurance products and services. The company's workplace is characterized by a collaborative environment, where employees can engage in innovative projects, develop their skills, and work together to achieve common goals, all while enjoying a stable and secure work setting. By joining Shelter Insurance, individuals can contribute to the company's mission of providing exceptional service to policyholders and enjoy opportunities for professional growth, development, and making a meaningful impact in their communities.

Do workers at Shelter Insurance get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Does Shelter Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and July 2026.

At Shelter Insurance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
38% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Shelter Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Shelter Insurance?

Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Shelter Insurance worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Shelter Insurance workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Shelter Insurance workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at Shelter Insurance?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Shelter Insurance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at Shelter Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
33% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Shelter Insurance?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Shelter Insurance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Shelter Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Shelter Insurance get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Shelter Insurance?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Shelter Insurance enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Shelter Insurance recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Shelter Insurance?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Shelter Insurance?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Shelter Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Shelter Insurance is doing?

Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Shelter Insurance?
What are the most popular categories at Shelter Insurance?
Infographic showing various Operations Manager job openings at Shelter Insurance in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.

Accident & Health Operations Manager

Westfield

Berkeley Heights, NJ • On-site

Full-time

Re-posted 5 days ago

Westfield Insurance rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

70th of 304 rated insurance

Job description


Accident & Health Operations Manager
Position Overview
The Accident and Health Operations Manager is responsible for the onboarding, operational integration, and ongoing management of external program managers, administrators, intermediaries and fronting insurance companies (collectively, "MGUs"). This role ensures that MGUs are effectively integrated into company systems, processes, and compliance frameworks to support efficient policy issuance, regulatory adherence, and operational excellence.
In addition to execution, this role owns the MGU onboarding strategy, defining scalable frameworks, standards, and best practices for integrating new partners and programs.
This position serves as the primary day-to-day liaison between the company and its MGU partners, coordinating across underwriting, licensing, compliance, and operational teams.
The Operations Manager plays a critical role in enabling business growth by ensuring new programs are launched efficiently and existing partnerships operate smoothly.
MGU Onboarding Strategy & Implementation
  • Own and continuously refine the MGU onboarding strategy, including standardized frameworks, operating models, and best practices for partner integration.
  • Design scalable onboarding processes to support growth across multiple MGUs, programs, and distribution channels.
  • Define onboarding timelines, milestones, and success criteria, ensuring consistency across all implementations.
  • Lead end-to-end onboarding of new MGU partners, including operational readiness, system integration, and process alignment.
  • Coordinate onboarding deliverables and dependencies across underwriting, legal, compliance, IT, and finance.
  • Establish workflows for submission intake, policy issuance, reporting, and escalation handling.
  • Ensure MGUs are trained on company processes, systems, and reporting expectations.

Policy Issuance & Operational Execution
  • Oversee and facilitate policy issuance processes for all written business, including non-MGU business, ensuring timeliness, accuracy, and compliance.
  • Coordinate setup and maintenance of products, policies, rating structures, and forms within policy administration systems.
  • Ensure proper handling of endorsements, cancellations, and renewals in alignment with underwriting guidelines.
  • Identify and resolve operational bottlenecks that impact service levels or customer experience.
  • Monitor policy lifecycle metrics and service-level adherence.

Licensing & Regulatory Compliance
  • Coordinate producer and entity licensing requirements, including across MGUs and jurisdictions.
  • Ensure compliance with state Department of Insurance requirements for policy issuance and distribution.
  • Partner with Legal and Compliance teams to support filings, approvals, and regulatory inquiries.
  • Maintain documentation and audit trails supporting MGU authority and operational compliance.
  • Support audits related to delegated authority, licensing, and operational processes.

MGU Relationship Management
  • Serve as the primary operational point of contact for MGUs, managing day-to-day requests and issue resolution.
  • Establish strong working relationships with MGU operational and underwriting teams.
  • Triage and coordinate responses to MGU inquiries across internal departments.
  • Facilitate regular operational reviews with MGUs to address performance, issues, and improvement opportunities.
  • Support escalation management and resolution of complex operational issues.
  • Process Optimization & Controls
  • Identify opportunities to streamline onboarding, policy issuance, and MGU servicing workflows.
  • Develop and implement standardized operating procedures across MGUs.
  • Establish operational controls to ensure adherence to delegated authority agreements.
  • Drive automation and system enhancements to improve efficiency and accuracy.
  • Monitor operational KPIs and recommend improvements based on performance trends.

Cross-Functional Partnership
  • Partner with Underwriting, Actuarial, Finance, Compliance, and IT teams to ensure cohesive program execution.
  • Support implementation of new products and program changes across MGUs.
  • Coordinate with Finance on premium flow, reporting, and reconciliation dependencies.
  • Collaborate with technology teams on system integrations, data flows, and platform enhancements.
  • Provide operational insights to leadership to support strategic decision-making.

Qualifications
  • Bachelor's degree in Business, Insurance, Operations, or a related field.
  • 5+ years of experience in insurance operations, preferably within Accident & Health or specialty lines.
  • Experience working with MGUs, delegated authority models, or third-party administrators.
  • Strong knowledge of policy administration, policy lifecycle processes, and insurance operations.

  • Familiarity with licensing requirements and multi-state regulatory environments.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to manage multiple priorities and stakeholders in a fast-paced environment.

Preferred Skills
  • Experience designing or leading onboarding frameworks for MGUs or program business.
  • Knowledge of accident & health insurance products and regulatory frameworks.
  • Familiarity with policy administration systems and workflow tools.
  • Experience with operational KPIs and service-level management.
  • Strong project management and process improvement capabilities.

Success Indicators
  • Scalable, standardized onboarding framework adopted across MGU partnerships.
  • Timely and efficient onboarding of MGUs and new programs.
  • Accurate and compliant policy issuance across all MGU partners.
  • Strong, responsive relationships with MGUs and internal stakeholders.
  • Reduction in operational friction and processing delays.
  • Improved standardization, automation, and scalability of operational processes.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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