50 Roku Customer Service Representative Jobs Hiring Near You

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. 

The Senior Manager, Client Services is a leadership role responsible for overseeing the strategic account management function within Roku's advertising organization. This role is central to maintaining and expanding client relationships, ensuring the delivery of effective advertising solutions, and driving the overall growth of client partnerships. The Senior Manager will lead a team focused on executing high-volume, high-impact direct and programmatic campaigns, with an emphasis on cultivating strong relationships with performance-minded Media and Entertainment partners. This individual will be responsible for driving incremental revenue, upselling opportunities, and revenue retention across their team's portfolio. The role requires close collaboration with cross-functional teams to ensure operational excellence, efficient resource allocation, and alignment with client objectives. The Senior Manager will also implement performance metrics and reporting systems to monitor and continuously improve team and client outcomes. 

For New York Only - The estimated annual total cash for this position is between $171,500 - $209,700. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. 

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment. 

• Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams 
• Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs 
• Conduct regular business reviews with clients to assess campaign performance, identify growth opportunities, and address challenges 
• Lead a team focused on driving incremental revenue, upselling, and revenue retention 
• Manage and develop Managers of Client Services and Account Managers 
• Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards 
• Implement performance metrics and reporting systems to monitor and improve team and client outcomes 
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency 
• Collaborate across departments and with senior leadership to align client strategies with broader organizational goals 
• Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels 

• 8+ years of experience in account management within the advertising or media industry 
• Background working with Media and Entertainment or Publisher clients 
• Experience in programmatic advertising, including familiarity with DSPs, SSPs, DMPs, and ad exchanges 
• Track record of managing large-scale operations and delivering strong results in a fast-paced environment 
• Leadership experience with the ability to inspire, motivate, and develop high-performing teams 
• Strong communication, negotiation, and interpersonal skills 
• Strategic thinking with a customer-centric mindset and a focus on driving business growth 
• Ability to collaborate effectively across departments and with senior leadership 
• Experience conducting business reviews and translating client feedback into actionable strategies