Job Summary:
Robinhood is on a mission to democratize finance for all, and they are seeking a Senior Software Engineer for their newly formed Robinhood Command Center. This role involves leading incident response efforts, developing incident management processes, and enhancing reliability and observability across the company's infrastructure.
Responsibilities:
โข Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhoodโs infrastructure
โข Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
โข Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
โข Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
โข Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
โข Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
โข Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
โข Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
โข Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
โข Define and own the roadmap of bringing observability to critical user journeys for Robinhoodโs products
โข Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
โข Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture
Qualifications:
Required:
โข 5+ years of software engineering experience, including significant experience operating production systems
โข 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
โข Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
โข Strong communication and cross-functional collaboration skills, especially during high-severity incidents
โข Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
โข Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
โข Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
โข Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
Company:
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. Founded in 2013, the company is headquartered in Menlo Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.