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Robinhood
Robinhood

60 Robinhood Customer Service Jobs Hiring Near You

Robinhood

Customer Experience Team Lead

Westlake, TX · On-site

About the team + role Robinhood's Customer Experience team plays a critical role in Democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

Robinhood

Customer Experience Team Lead

Westlake, TX · On-site

$34 - $40/hr

About the team + role Robinhood's Customer Experience team plays a critical role in Democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

Robinhood

Customer Experience Team Lead

Roanoke, TX · On-site

$34 - $40/hr

About The Team + Role Robinhood's Customer Experience team plays a critical role in democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

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Robinhood Jobs Information

What is it like to work at Robinhood?

Robinhood is known for its fast-paced and innovative environment, prioritizing simplicity and transparency in its products and services. The company has a flat organizational structure, with teams working closely together to drive product development and customer growth, and its offices are designed to foster collaboration and creativity. Working at Robinhood may appeal to candidates who are passionate about disrupting traditional financial services and are drawn to a dynamic, entrepreneurial culture that values speed, agility, and customer-centricity.

What makes Robinhood an attractive place to work?

Robinhood is a well-established fintech company that has revolutionized the way people invest and trade in the stock market. The company's workplace culture is characterized by a fast-paced and innovative environment, where employees are encouraged to collaborate and push the boundaries of what is possible in the financial industry. Joining Robinhood offers opportunities for professionals to make a meaningful impact, drive growth, and develop their skills in a rapidly evolving field.

Do workers at Robinhood get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Robinhood?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Robinhood?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Robinhood’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

What are the most popular job types at Robinhood?

    What are the most popular jobs at Robinhood?

    What are the most popular categories at Robinhood?

    Infographic showing various Customer Service job openings at Robinhood in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Customer Experience Representative, Social

    Robinhood

    Denver, CO

    $16.50 - $22.50/hr

    Full-time

    Medical, Life, Retirement, PTO

    Posted 7 days ago

    Robinhood rating

    9.3

    Company rating: 9.3 out of 10

    Based on 5 frontline employees who took The Breakroom Quiz

    Job description

    About the team + role

    Robinhood's Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases. 

    As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You'll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand.

    Within this role, Social representatives focus on high-visibility customer cases surfaced through public platforms, helping ensure timely resolution and thoughtful engagement for issues impacting our brand in public forums. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence.

    Schedule & Work Environment
    This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.

    The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.

    At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

    What you'll do
    • Resolve customer escalations across support channels
    • Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.
    • Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes.
    • Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements.
    • De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy.
    • Manage and resolve high-visibility customer cases originating from social media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions that protect the customer experience and Robinhood's brand.
    What you bring
    • FINRA Series 7 and 63 licenses required
    • 1-4 years of customer support or service experience in financial services
    • FINRA Series 3 and 66 to obtain 
    • Strong analytical and investigative skills with the ability to resolve complex issues independently
    • Experience managing highly escalated or sensitive customer situations
    • Strong ownership, judgment, and ability to adapt to changing priorities
    • Exceptional written and verbal communication skills, with the ability to clearly explain complex issues, deliver thoughtful updates, and engage professionally with customers, executives, and cross-functional partners.

    What we offer

    • Challenging, high-impact work to grow your career.
    • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
    • Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
    • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
    • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
    • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
    • Exceptional office experience with catered meals, events, and comfortable workspaces.

    What Robinhood employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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