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Robinhood
Robinhood

60 Robinhood Customer Service Jobs Hiring Near You

Robinhood

Customer Experience Team Lead

Westlake, TX

About the team + role Robinhood's Customer Experience team plays a critical role in Democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

Robinhood

Customer Experience Team Lead

Roanoke, TX · On-site

$34 - $40/hr

About The Team + Role Robinhood's Customer Experience team plays a critical role in democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

Robinhood

Customer Experience Team Lead

Westlake, TX · On-site

$34 - $40/hr

About the team + role Robinhood's Customer Experience team plays a critical role in Democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

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Robinhood Jobs Information

What is it like to work at Robinhood?

Robinhood is known for its fast-paced and innovative environment, prioritizing simplicity and transparency in its products and services. The company has a flat organizational structure, with teams working closely together to drive product development and customer growth, and its offices are designed to foster collaboration and creativity. Working at Robinhood may appeal to candidates who are passionate about disrupting traditional financial services and are drawn to a dynamic, entrepreneurial culture that values speed, agility, and customer-centricity.

What makes Robinhood an attractive place to work?

Robinhood is a well-established fintech company that has revolutionized the way people invest and trade in the stock market. The company's workplace culture is characterized by a fast-paced and innovative environment, where employees are encouraged to collaborate and push the boundaries of what is possible in the financial industry. Joining Robinhood offers opportunities for professionals to make a meaningful impact, drive growth, and develop their skills in a rapidly evolving field.

Do workers at Robinhood get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Robinhood?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Robinhood?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Robinhood’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

What are the most popular job types at Robinhood?

    What are the most popular jobs at Robinhood?

    What are the most popular categories at Robinhood?

    Infographic showing various Customer Service job openings at Robinhood in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Customer Experience Representative, Advanced Services

    Robinhood

    Chicago, IL • On-site

    $34 - $40/hr

    Full-time

    Medical, Life, Retirement, PTO

    Re-posted 6 hours ago

    Robinhood rating

    9.3

    Company rating: 9.3 out of 10

    Based on 5 frontline employees who took The Breakroom Quiz

    Job description

    Join us in building the future of finance.
    Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
    About the team + role
    Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.
    As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.
    Shifts actively recruiting for by most needed:
    • Remote-Overnights
    • In-office Day Shift
    • Remote- Mid Shift

    This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
    At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
    What you'll do
    • Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
    • Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
    • Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
    • Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
    • Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.
    • Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.
    • Engage in continuous learning and actively participate in team-driven process improvements.
    • Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise
    What you bring
    • 3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.
    • Active Series 7 & 63
      • Series 3 required in first 120 days.
    • Bonus if you have Series 4
    • Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.
    • Proven track record of effectively handling escalated customers and successfully de-escalating them
    • Familiarity with support platforms and CRM tools (e.g. Salesforce)
    • Enthusiasm for financial markets, trading platforms, and fintech innovations.
    What we offer
    • Challenging, high-impact work to grow your career
    • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
    • Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
    • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
    • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
    • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
    • Exceptional office experience with catered meals, events, and comfortable workspaces.

    Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
    Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
    $34-$40 USD
    Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
    $33.15-$39 USD
    Click here to learn more about our Total Rewards, which vary by region and entity.
    If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
    Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

    What Robinhood employees say

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