ZipRecruiter

Log In

Robinhood
Robinhood

60 Robinhood Customer Service Jobs Hiring Near You

Robinhood

Customer Experience Team Lead

Westlake, TX · On-site

$34 - $40/hr

About the team + role Robinhood's Customer Experience team plays a critical role in Democratizing ... In this role, you will help drive performance through coaching, quality standards, and service ...

Robinhood

Tax Operations Manager

Menlo Park, CA

We are dedicated to ensuring a seamless tax reporting experience for all Robinhood customers ... Apply prior experience in Financial Services, Fintech, or Crypto, with an understanding of tax ...

previous pagenext page

Showing results 21-40

All JobsRobinhood Customer Service Jobs

Robinhood Jobs Information

What is it like to work at Robinhood?

Robinhood is known for its fast-paced and innovative environment, prioritizing simplicity and transparency in its products and services. The company has a flat organizational structure, with teams working closely together to drive product development and customer growth, and its offices are designed to foster collaboration and creativity. Working at Robinhood may appeal to candidates who are passionate about disrupting traditional financial services and are drawn to a dynamic, entrepreneurial culture that values speed, agility, and customer-centricity.

What makes Robinhood an attractive place to work?

Robinhood is a well-established fintech company that has revolutionized the way people invest and trade in the stock market. The company's workplace culture is characterized by a fast-paced and innovative environment, where employees are encouraged to collaborate and push the boundaries of what is possible in the financial industry. Joining Robinhood offers opportunities for professionals to make a meaningful impact, drive growth, and develop their skills in a rapidly evolving field.

Do workers at Robinhood get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Robinhood?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Robinhood?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Robinhood recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Robinhood’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

What are the most popular job types at Robinhood?

    What are the most popular jobs at Robinhood?

    What are the most popular categories at Robinhood?

    Infographic showing various Customer Service job openings at Robinhood in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Customer Experience Team Lead

    Robinhood

    Westlake, TX • On-site

    $34 - $40/hr

    Full-time

    Medical, Life, Retirement, PTO

    Re-posted 17 days ago

    Robinhood rating

    9.3

    Company rating: 9.3 out of 10

    Based on 5 frontline employees who took The Breakroom Quiz

    Job description

    Join us in building the future of finance.
    Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
    About the team + role
    Robinhood's Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.
    As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You'll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.
    Schedule & Work EnvironmentThis role is based in our Westlake, TX office, with in-person attendance expected at least 3 days a week.
    The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.
    At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
    What you'll do
    • Help develop a team of customer experience representatives delivering support directly to our customers
    • Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development
    • Handle escalated customer concerns and resolve complex issues with urgency and professionalism
    • Oversee daily operations including queue management, workforce coordination, and service-level adherence
    • Monitor team performance metrics and partner with leadership to drive continuous improvement
    • Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment
    • Lead by example by supporting the queues and our customers directly during times of surges
    What you bring
    • Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
    • Strong coaching and leadership skills with a passion for developing frontline talent
    • Excellent written and verbal communication skills
    • Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities
    • Strong analytical and problem-solving skills with attention to detail
    • Flexibility in scheduling to support business needs
    What we offer
    • Challenging, high-impact work to grow your career.
    • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
    • Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
    • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
    • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
    • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
    • Exceptional office experience with catered meals, events, and comfortable workspaces.

    In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
    Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
    Base Pay Range:
    Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
    $34-$40 USD
    Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
    $34-$40 USD
    Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
    $33.15-$39 USD
    Click here to learn more about our Total Rewards, which vary by region and entity.
    If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
    Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

    What Robinhood employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply