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Relativity

Adoption Services Lead

Columbus, OH · On-site +1

$156K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn ...

Relativity

Staff Software Engineer

Columbus, OH · On-site +1

$174K - $262K/yr

Posting Type Hybrid/Remote Job Overview Who We Are Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with ...

Relativity

Advanced Software Engineer

Columbus, OH · On-site +1

Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with ...

Relativity

Senior Technical Project Manager

Columbus, OH · On-site +1

$103K - $141K/yr

WHAT WE DO Relativity's engineering organization is large, distributed, and fast moving, with teams empowered to choose the tools and practices that best fit their domain. Engineering plays a ...

Relativity

Senior Revenue Accountant

Columbus, OH · On-site +1

$74K - $110K/yr

Posting Type Remote/Hybrid Job Overview Who We Are Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with ...

Relativity

Principal Applied Scientist

Columbus, OH · On-site +1

Relativity aiR is redefining document review through agentic AI systems that reason, cite their decisions, and scale across millions of documents. These systems automate complex legal workflows while ...

Relativity

Senior Technical Project Manager

Columbus, OH · On-site +1

$103K - $141K/yr

WHAT WE DO Relativity's engineering organization is large, distributed, and fast moving, with teams empowered to choose the tools and practices that best fit their domain. Engineering plays a ...

Relativity

Revenue Manager

Columbus, OH · On-site +1

$90K - $136K/yr

WHAT WE DO At Relativity, our Finance and Accounting teams partner closely with the business to ensure accurate financial reporting, scalable processes, and strong compliance as the company continues ...

Relativity

HR Business Partner

Columbus, OH · Hybrid

$90K - $136K/yr

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance ...

Relativity

Senior Technical Analyst

Columbus, OH · On-site +1

$81K - $121K/yr

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance ...

Relativity

Senior Manager, Tax

Columbus, OH · Hybrid

$139K - $209K/yr

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance ...

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Relativity Jobs Information

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.
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Infographic showing various job openings at Relativity in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 14% Physical, 30% Hybrid, and 56% Remote job distribution.
Adoption Services Lead

Adoption Services Lead

Relativity

Columbus, OH • On-site, Remote

$156K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Posting Type

Remote/Hybrid

Job Overview

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.
As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.
As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. You partner directly with customer executives, CSMs, TAMs, Product, and Partnerships to translate complex adoption challenges into durable, AI-enabled outcomes, and you act as a force multiplier for the broader Adoption Services team.
This role is ideal for someone who thrives in ambiguity, brings deep eDiscovery and Legal Data Intelligence expertise, and is energized by defining how modern legal teams put AI to work in real-world legal workflows.

Job Description and Requirements

  • Own end-to-end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes

  • Serve as the team's subject-matter authority in a defined domain (e.g.,aiRfor Review,aiRfor Case Strategy,aiRfor Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows

  • Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics

  • Shape team-wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices

  • Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops

  • Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers wedon'tserve directly

  • Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves

  • Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgmentrequiredtomaintaincustomer trust

  • Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching

  • Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners

Your Skills

  • 6+ years of customer-facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers

  • Deepexpertisein SaaS or cloud-based platforms, witha track recordof driving measurable adoption outcomes at enterprise scale

  • Demonstrated ability tooperatein ambiguity, take ownership of unclear or at-risk situations, and convert them into structured plans with clear next steps

  • Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority

  • Track recordof contributing to team-wide enablement, playbooks, or operating practices that scaled beyond your individual engagements

  • Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI-driven workflows into compelling outcomes for non-technical legal audiences

  • Experience partnering with Product and Engineering teams to translate customer adoption signals into actionable product feedback and roadmap input

  • Strong written and verbal communication skills, with the ability to flex between executive-level strategy conversations and detailed practitioner-level discussions

  • Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously

  • Experience with Relativity'saiRsuite preferred

  • Active Relativity Certified Administrator (RCA) certificationisa plus

  • Hands-on experience applying AI tools (e.g., LLM-based assistants, agentic or AI-native productivity tools) to your own work to increase your impact

  • Experience with AI/ML solutions for Legal Data Intelligence strongly preferred

  • Experience mentoring or coaching less-tenured colleagues, formally or informally, is a plus

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning

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