* The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of contact center operations. This role requires a blend of project ...
61 Raytheon Technologies Operations Program Manager Jobs Hiring Near You
* The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of contact center operations. This role requires a blend of project ...
RTX Jobs Information
What is it like to work at Raytheon Technologies?
Raytheon Technologies is a company that values innovation, collaboration, and a commitment to excellence, fostering a culture that encourages employees to push boundaries and drive technological advancements.
The company's diverse teams work together to design, develop, and deliver advanced technologies for various industries, including aerospace and defense, with a focus on creating solutions that make a meaningful impact on people's lives. Employees have access to state-of-the-art facilities and cutting-edge tools, enabling them to work on complex projects and contribute to the company's mission.
Working at Raytheon Technologies may appeal to individuals who are passionate about science, technology, engineering, and mathematics (STEM), and who are eager to be part of a dynamic and forward-thinking organization that prioritizes innovation, teamwork, and customer satisfaction.
The company's diverse teams work together to design, develop, and deliver advanced technologies for various industries, including aerospace and defense, with a focus on creating solutions that make a meaningful impact on people's lives. Employees have access to state-of-the-art facilities and cutting-edge tools, enabling them to work on complex projects and contribute to the company's mission.
Working at Raytheon Technologies may appeal to individuals who are passionate about science, technology, engineering, and mathematics (STEM), and who are eager to be part of a dynamic and forward-thinking organization that prioritizes innovation, teamwork, and customer satisfaction.
What makes Raytheon Technologies an attractive place to work?
Raytheon Technologies is a leading aerospace and defense company that plays a critical role in shaping the future of global security and innovation. The company offers a dynamic work environment that fosters collaboration, innovation, and a culture of continuous learning, with opportunities to work on cutting-edge projects and cutting-edge technologies. By joining Raytheon Technologies, individuals can contribute to the development of solutions that make a meaningful impact on national security, global stability, and the lives of people around the world.
Do workers at RTX get paid breaks?
Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
72% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
Does RTX pay people when they’re sick?
Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
At RTX, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
59% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
59% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from RTX affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
91% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at RTX?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
100% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
- 89% of people with changing schedules find out their shifts one week or less ahead of time.
- 11% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do workers at RTX worry about hours?
Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between March 2025 and March 2026.
94% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between March 2025 and March 2026.
Do RTX workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and January 2026.
39% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it for RTX workers to change shifts?
Most people find it easy to change shifts.
81% of people report that it’s easy to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and March 2026.
81% of people report that it’s easy to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and March 2026.
How easy is it to get time off at RTX?
Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
76% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
Do RTX managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.
Do jobs at RTX spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it to take sick days at RTX?
Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a RTX job good for students?
Most students say this is a good place to work if you’re studying.
91% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.
91% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.
Is working at RTX good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at RTX feel treated with respect by their managers?
Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
67% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at RTX get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 76 people who took the Breakroom Quiz between November 2024 and August 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 76 people who took the Breakroom Quiz between November 2024 and August 2026.
Is it stressful to work at RTX?
Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.
69% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at RTX enjoy their jobs?
Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
76% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at RTX recommend working with their team?
Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at RTX?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at RTX?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think RTX’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how RTX is doing?
Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Operations Program Manager jobs?
What are the most popular jobs at Raytheon Technologies?
What are the most popular categories at Raytheon Technologies?
Contractor
Re-posted 13 days ago
Job description
Job Description:
Responsibilities:
Experience:
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of contact center operations. This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and customer satisfaction.
Responsibilities:
- Internal project management support related 1:1 support operation- Owning and driving key initiatives related to intake and execution of requests impacting 1:1 support operations team. (weekly evaluation, summary of intake, Trend analysis & recommendations).
- Coordinate across project leads and conduct monthly project reviews.
- Reporting & analysis on Key performance indicators and trends.
- Process Improvements - Prepare and review operations data, identify process improvement opportunities and drive efficiencies.
Experience:
- Project management expertise and experience.
- Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools.
- Strong communication skills and ability to influence people to contribute to continuous improvement of operations.
- Prior Experience in 1:1 contact center operations.
- Proven ability to manage projects. PMP certification/ training would be an added bonus.
- Reporting, SQL, dashboarding experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Ohio Means Jobs
Sourced by ZipRecruiter
Industry
Public administration and recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Columbus, OH, US