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64 Prometric Operations Manager Jobs Hiring Near You

Prometric

Test Center Manager

West Springfield, MA · On-site

$20.20/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Las Cruces, NM · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

Prometric

Test Center Manager

Pittsburgh, PA · On-site

$19.70 - $22.70/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

West Springfield, MA · On-site

$17.75 - $21/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Las Cruces, NM · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Las Cruces, NM · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Little Rock, AR · On-site

$17 - $20.25/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Rapid City, SD · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Pittsburgh, PA · On-site

$17.25 - $20.50/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Little Rock, AR

$17 - $20.25/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Bakersfield, CA · On-site

$18.25 - $21.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Casper, WY · On-site

$17.25 - $20.25/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Pittsburgh, PA · On-site

$17.25 - $20.50/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

West Palm Beach, FL

$17.25 - $20.25/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Rapid City, SD · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Rapid City, SD · On-site

$17.50 - $20.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

West Springfield, MA · On-site

$17.75 - $21/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Lindon, UT · On-site

$16 - $19/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Rochester, MN · On-site

$18 - $21.25/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

prometric

Test Center Manager

Bakersfield, CA · On-site

$18.25 - $21.75/hr

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly ... Ensure that the facilities, operations, and performance at the assigned test center consistently ...

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Prometric Jobs Information

What is it like to work at Prometric?

Prometric is a company that values innovation and customer satisfaction, striving to create a dynamic and supportive work environment. As a leading provider of technology-enabled testing and assessment solutions, Prometric's team structure is designed to foster collaboration and expertise in areas such as software development, operations, and customer support. Working at Prometric may appeal to candidates who are interested in contributing to the advancement of education and workforce development, as the company's mission is to help individuals achieve their goals through secure, reliable, and accessible testing and assessment services.

Does Prometric pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Prometric worry about hours?

Most people worry about getting enough hours.
73% of people report they worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Prometric workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at Prometric?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Prometric managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at Prometric do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
36% of people report that they do extra work that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Prometric?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Prometric?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Prometric?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Prometric?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people think Prometric’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Prometric is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Prometric?
What are the most popular categories at Prometric?
Infographic showing various Operations Manager job openings at Prometric in the United States as of May 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% Physical job distribution.
Test Center Manager

Test Center Manager

Prometric

West Springfield, MA • On-site

$20.20/hr

Full-time

Vision, Retirement

Posted 24 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

412th of 425 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: West Springfield, MA 01089
TEST CENTER ADDRESS: 59 Interstate Drive Suite 25
Please complete this brief questionnaire
What To Expect On First Day(VIDEO)
JOB OVERVIEW
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.
PERKS
  • 12 Paid Holidays Off annually based on work schedule and start date
  • No selling or quotas
  • Office setting environment
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA
  • Legal

RESPONSIBILITIES
  • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
  • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators
  • Have an understanding of how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics
  • Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets
  • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
  • Responsible for hiring and training of new Test Center Administrators
  • Review and approve timesheets and expenses for all staff
  • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility
  • Represents the organization with professionalism
  • Has sufficient knowledge of basic technology to resolve common issues
  • File detailed reports on any irregular test center situations or complaints
  • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
  • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
  • Engage with property management to maintain a safe and comfortable testing environment
  • Acts as a TCA to administer tests
  • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
  • Maintain a deep knowledge of policies, practices, and procedures.

QUALIFICATION REQUIREMENTS
EDUCATION
  • High school diploma or equivalent
  • College experience a plus

EXPERIENCE
  • Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
  • One year of management or supervisory experience required
  • Must be 18 years of age to qualify

SKILLS
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to learn and apply verbal and written operational instructions
  • Ability to make decisions using appropriate situational judgement
  • Ability to write detailed, accurate and professional reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
  • Availability - Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands.
  • Ability to effectively manage situations that require conflict resolution

PHYSICAL JOB REQUIREMENTS
  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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