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Privia Health

60 Privia Health Customer Service Representative Jobs Hiring Near You

Privia Health

Growth Development Intern

$18/hr

Company Description Privia Health is a technology-driven, national physician enablement company ... Proven track record of exceptional customer service skills * The ability to multi-task, planning ...

Privia Health

Growth Development Intern

$18/hr

The ideal candidate will support the growth of Privia Health by assisting the Physician Development ... Proven track record of exceptional customer service skills * The ability to multi-task, planning ...

Privia Health

$80K - $100K/yr

... services such as our myPrivia mobile app, Privia Care Partners, Amalgam/AI initiatives, Clinical Research and Virtual Health. This role will work closely with the Patient Marketing, Performance ...

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Privia Health Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Privia Health?

Privia Health is a physician-led medical group that prioritizes a culture of collaboration, innovation, and patient-centered care. The company's team structure is designed to foster a sense of community, with physicians and healthcare professionals working together to develop and implement evidence-based care models. Working at Privia Health may appeal to candidates who are passionate about delivering high-quality, value-based care and are looking for a dynamic and supportive work environment that encourages professional growth and development.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Privia Health?
What are the most popular categories at Privia Health?
Infographic showing various Customer Service Representative job openings at Privia Health in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, and 20% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Patient Service Representative- Privia Imaging

Patient Service Representative- Privia Imaging

Privia Health

Houston, TX • On-site

$16.75 - $21.25/hr

Full-time

Posted 28 days ago

Job description

Company Description

We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice's economic outcomes. We remove administrative work to help you transition to and thrive in value-based care so you can focus on patients, not paperwork and policy.

Job Description

The Patient Service Representative is the primary point of contact for our patients, managing both in-person arrivals and a high volume of telephonic inquiries. This role greets, instructs, and directs patients/visitors while maintaining professional call-handling standards. The PSR ensures clinical schedules are optimized through efficient check-in/out and proactive phone management.

Essential Job Duties:

  • Act as the primary responder for inbound calls and manage multiple phone lines with professional etiquette to ensure minimal hold times.

  • Manage patient communications via phone, email, and patient portals to confirm appointments and answer non-clinical inquiries.

  • Greet in-person visitors and perform "virtual check-ins" over the phone to verify all demographic and insurance information at every touchpoint.

  • Navigate Electronic Health Record (EHR) systems to schedule, reschedule, and cancel appointments according to specific provider protocols.

  • Collect co-pays, co-insurance, or balances over the phone and in person.

  • Direct patients to Patient Financial Specialists (PFS) for complex financial agreements or insurance updates.

  • Communicate real-time schedule updates, such as late arrivals or urgent "work-ins," to clinical staff to maintain steady patient flow.

  • Monitor call queues and patient wait times, utilizing de-escalation techniques when necessary to ensure a positive patient experience.

  • Batch and balance all monies and transactions daily and complete end-of-shift activity reports with 100% accuracy.

  • Follow all HIPAA guidelines regarding the protection of Personal Health Information (PHI) in both verbal and digital formats.

Qualifications

  • 2+ years of experience in a clinical setting or high-volume medical call center.

  • Exceptional verbal communication skills with the ability to convey empathy and clarity over the phone while simultaneously entering data.

  • Technical proficiency navigating EHR software

  • Strong organizational skills

  • High School Graduate or GED

Physical Demands

Requires sitting for long periods of time, working in an office environment with some bending and stretching.  Working under stress and prolonged use of telephone required.  Manual dexterity required for use of calculator and computer.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-DNI

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.  

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