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Percepta

60 Percepta Workforce Management Analyst Jobs Hiring Near You

Percepta

Customer Care Representative I

Melbourne, FL · On-site

$14/hr

... Analyst, Team Leader, or Manager. * Meet or exceed performance expectations including but not ... Percepta embraces and is committed to building a diverse and inclusive workforce that respects and ...

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Percepta Jobs Information

What is it like to work at Percepta?

Percepta is a customer experience company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to drive business growth.

The company's team structure is designed to support a flexible and agile approach, with employees working in close-knit teams to deliver high-quality solutions to clients. Percepta's mission is to help businesses improve their customer experience through data-driven insights and actionable recommendations.

Working at Percepta may appeal to candidates who are passionate about data analysis, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and collaboration with a talented team of experts in the field.

Do workers at Percepta get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Percepta pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

At Percepta, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Percepta affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Percepta?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Percepta worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Percepta workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Percepta workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Percepta?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Percepta managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Percepta spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Percepta?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Percepta?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta enjoy their jobs?

Only some people enjoy their job.
63% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Percepta?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Percepta?

Most people aren’t given support to advance their career here.
In the last year, 74% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Percepta’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Percepta is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Workforce Management Analyst jobs?
What are the most popular jobs at Percepta?
What are the most popular categories at Percepta?
Infographic showing various Workforce Management Analyst job openings at Percepta in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 92% Physical, and 8% Remote job distribution.
Customer Care Representative I

Customer Care Representative I

Percepta

Melbourne, FL • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Percepta rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

14th of 71 rated call and contact centers

Job description

Customer Care Representative
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative I in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You'll
  • Perform all Customer Care responsibilities with consistent reliability.
  • Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:
  • Accurately respond to customer inquiries.
  • Document customer contacts.
  • Initiate outbound contacts as appropriate.
  • Provide online support for applications.
  • Utilize available resources to respond to internal and external customer inquiries.
  • Help identify process improvements and best practices for the team.
  • As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.
  • Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
  • Meet or exceed performance expectations including but not limited to productivity, accessibility, and quality assurance.
  • Adhere to and support all Percepta and client initiatives and company policies and procedures.
  • Attend and participate in team meetings.
  • Act as a mentor to less experienced teammates which include:
  • Training new team members.
  • Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
  • Demonstrate leadership capabilities.
  • Complete training courses as directed by Operations and/or Training.
  • Complete additional tasks and projects as needed.

What You Bring to the Role
  • High school diploma required. College degree preferred or equivalent work experience required.
  • 1 - 2 years of customer service experience required; does not need to be in a call center position.
  • Computer skills: experience working with multiple programs, ability to type.
  • Excellent customer service ability.
  • Ability to maneuver through various systems to provide the dealer with accurate information.
  • Displays professionalism and a positive attitude.
  • Ability to effectively communicate with customers, managers, and co-workers.
  • Strong written and oral communication.
  • Time management and organizational skills.
  • Willingness to take on new assignments.
  • Reliability.
  • Ability to multitask.

What You Can Expect
  • Starting hourly rate of $14.00
  • Start date is July 6, 2026
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k)
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
  • Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
  • Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
  • Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
  • Leave it better - We take ownership and leave every process, person, and place better than we found it.
  • Win together - We succeed as one-celebrating, supporting, and showing up for each other.
  • Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite

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