Social Worker / Case Manager
Job Title: Social Worker / Case Manager
Job Type: Full-Time
Department: Clinical Services
Reports To: Clinical Director
Location: Greenwich, CT
Position Summary
Pathways, Inc. is seeking a compassionate, organized, and recovery-oriented Social Worker/Case Manager to provide comprehensive case management, counseling, advocacy, and supportive services to adults living with chronic and severe mental illness. The Social Worker/Case Manager serves as the primary coordinator of care, helping clients achieve greater independence, stability, and quality of life through individualized treatment planning and community-based support services.
Essential Duties and Responsibilities
- Conduct psychosocial assessments and develop individualized treatment and service plans.
- Provide case management, supportive counseling, crisis intervention, and advocacy services.
- Coordinate medical, psychiatric, housing, vocational, financial, and community support services.
- Assist clients with activities of daily living, benefits management, appointment scheduling, transportation planning, and community integration.
- Monitor client progress and adjust service plans as needed to support recovery goals.
- Maintain accurate, timely, and compliant documentation within the Electronic Health Record (EHR) system.
- Complete all required state, agency, contractual, and accreditation documentation.
- Participate in interdisciplinary team meetings, case conferences, and treatment planning sessions.
- Provide support during client admissions, transitions, and discharges.
- Collaborate with families, conservators, healthcare providers, and community partners to ensure continuity of care.
- Participate in on-call coverage as assigned.
- Adhere to all agency policies, procedures, confidentiality standards, and professional ethics.
Required
QualificationsEducation- Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or a related field required.
- Master's Degree in Social Work (MSW) or related behavioral health field preferred.
Experience
- Minimum of two (2) years of experience providing case management or behavioral health services to individuals with serious mental illness.
- Experience working in community mental health, residential services, supportive housing, or related settings preferred.
Licenses and Certifications
- Valid Connecticut driver's license with an acceptable driving record.
- Reliable transportation and ability to transport clients when necessary.
Knowledge, Skills, and Abilities
- Knowledge of mental health treatment, recovery-oriented practices, and case management principles.
- Understanding of community resources and federal, state, and local entitlement programs.
- Strong assessment, problem-solving, and crisis intervention skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational and time-management abilities.
- Ability to work independently while functioning effectively within a multidisciplinary team.
- Proficiency in Microsoft Office 365 and Electronic Health Record (EHR) systems.
- Commitment to person-centered care, cultural competency, and professional ethics.
Physical Requirements
- Ability to sit, stand, walk, bend, and reach throughout the workday.
- Ability to travel within the community to client homes, appointments, and agency locations.
- Ability to safely transport clients when required.
Benefits
- Competitive salary
- Generous Paid Time Off (PTO)
- Medical and Dental Insurance
- Employee Assistance Program (EAP)
- Professional Development and Training Opportunities
- Supportive and Mission-Driven Work Environment
