60 Openlane Customer Service Representative Jobs Hiring Near You

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For:

We are seeking a C2D Sales Representative to support our consumer to dealer (C2D) program. You will be responsible for lead generation for consumer consignment through OPENLANE's dealer marketplace. In this role, you will have the opportunity to drive a positive customer experience, grow the C2D program in the local market, and have an opportunity to gain sales experience. In addition, you will be responsible for coordinating local fleet & rental accounts. You may also support the redemption process for repo units, liaising with the national accounts team to support the vehicle and personal property redemption process.

You Are:

• Driven. You are motivated to find consignment opportunities that will grow weekly sales volume for C2D.

• Persuasive. You can identify benefits for consumers considering using OPENLANE's marketplace, including ancillary services.

• Team Oriented. You will partner with our other team members, including sales, administration, and accounting to maintain and grow sales volume.

You Will:

• Drive superior customer experience to ensure customer satisfaction and build a referral network.

• Support growth of the C2D customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment dealers and other VLC departments.

• Educate customers on the best ways to utilize our systems and services, including pricing and negotiating bids.

• Ensure ancillary services such as transport and shop services have been scheduled and completed

• Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary)

• Coordinate the vehicle redemption process in accordance with customer and company requirements

• Supporting related customer service requirements; which may include answering calls, greeting walk in customers, taking payments, and processing requests

• Ensuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner

• Facilitate the seller cheque process and ensure all assigned accounts are in good standing

• Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data through portal & other customer-facing systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups

• Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms

• Negotiate sale of pending bids as per customer service level agreements (SLA)

• Perform auction day duties such as customer service, auction representation and post-sale reporting.

• Utilize OPENLANE's CRM to log calls, run reports, and view dashboards.

Must Haves:

• High School diploma or equivalent experience / education

• 1-2 Years' of related experience or education in account coordination

• Tech-savvy, and comfortable using Google Suite

• Strong customer service and communication skills

• Excellent organizational and time management skills

• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills

Nice to Haves:

• Prior experience in sales is an asset

• Prior experience within the automotive remarketing industry

• Prior experience selling ancillary products and services

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual (English/French)

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!