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Northwestern Mutual
Northwestern Mutual

92 Northwestern Mutual Client Service Manager Jobs Hiring Near You

Northwestern Mutual

Director of Client Relations

Atlanta, GA · On-site

$60K - $70K/yr

... Northwestern Mutual in a client-facing role highly preferred * Experience with program design and management preferred * 3+ years of client service experience * Track record of leading, managing, and ...

Northwestern Mutual

Operations Associate

Edina, MN · On-site

$65K - $75K/yr

Client Service & Relationship Management * Serve as a primary point of contact for client service ... Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM ...

Northwestern Mutual

Operations Associate

Edina, MN · On-site

Client Service & Relationship Management * Serve as a primary point of contact for client service ... Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM ...

Northwestern Mutual

Financial Advisor

MD · On-site

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Middleton, WI

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Charlotte, NC · On-site

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Florham Park, NJ · On-site

$137K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... Northwestern Mutual Wealth Management Company (NMWMC) (Investment Advisory Services), a federal ...

Northwestern Mutual

Financial Advisor

Baltimore, MD

$137K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... Northwestern Mutual Wealth Management Company (NMWMC) (Investment Advisory Services), a federal ...

Northwestern Mutual

Financial Advisor

Ormond Beach, FL · On-site

$137K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... Northwestern Mutual Wealth Management Company (NMWMC) (Investment Advisory Services), a federal ...

Northwestern Mutual

Financial Advisor

Little Rock, AR · On-site

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Cary, NC · On-site

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Dallas, TX · On-site

$137K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... Northwestern Mutual Wealth Management Company (NMWMC) (Investment Advisory Services), a federal ...

Northwestern Mutual

Financial Advisor

Campbell, CA · On-site

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

Northwestern Mutual

Financial Advisor

Springfield, MO

$137K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... Northwestern Mutual Wealth Management Company (NMWMC) (Investment Advisory Services), a federal ...

Northwestern Mutual

Financial Advisor

Elgin, IL

$61K - $250K/yr

Grow your client base by making new connections, maintaining a strong referral network, and ... and Northwestern Mutual Wealth Management Company ® (NMWMC) (Investment Advisory Services), a ...

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Northwestern Mutual Jobs Information

What is it like to work at Northwestern Mutual?

Northwestern Mutual is a company that values a culture of integrity, professionalism, and community involvement, with a strong emphasis on building long-term relationships with clients and colleagues alike.

The company's financial representatives work in a team-based environment, often collaborating with experienced professionals to develop and implement personalized financial plans for clients, while also having access to cutting-edge technology and training resources to support their growth and success.

Working at Northwestern Mutual may appeal to individuals who are passionate about helping others achieve their financial goals, value a structured and supportive work environment, and are interested in pursuing a career in the financial services industry with opportunities for advancement and professional development.

What makes Northwestern Mutual an attractive place to work?

Northwestern Mutual is a leading financial services company with a long history of stability and a strong reputation for delivering on its promises. The company offers a collaborative and innovative work environment, with opportunities for employees to work on complex problems, develop new skills, and contribute to the growth and success of the organization. By joining Northwestern Mutual, professionals can pursue a career with a purpose, drive meaningful impact, and enjoy opportunities for growth and professional development in a dynamic and supportive workplace.

Do workers at Northwestern Mutual get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and August 2026.

Does Northwestern Mutual pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

At Northwestern Mutual, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Northwestern Mutual affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Northwestern Mutual?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 64% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Northwestern Mutual worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Northwestern Mutual workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for Northwestern Mutual workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Northwestern Mutual?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Northwestern Mutual managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at Northwestern Mutual spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at Northwestern Mutual?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Northwestern Mutual job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at Northwestern Mutual good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Northwestern Mutual feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Northwestern Mutual get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Northwestern Mutual?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Northwestern Mutual enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Northwestern Mutual recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Northwestern Mutual?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Northwestern Mutual?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Northwestern Mutual’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Northwestern Mutual is doing?

Most people feel well informed about how the company is doing.
78% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Client Service Manager jobs?

What are the most popular jobs at Northwestern Mutual?

What are the most popular categories at Northwestern Mutual?

Infographic showing various Client Service Manager job openings at Northwestern Mutual in the United States as of August 2026, with employment types broken down into 18% Internship, 50% Full Time, 1% Part Time, and 31% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.

Director of Client Relations

Northwestern Mutual

Atlanta, GA • Hybrid

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

Overview

The responsibility of the Director of Client Relations is to be an entrepreneurial leader running the Network Office's Client Relations Center (CRC) as a business unit. The Director of Client Relations has responsibility of ensuring that the financial security needs of the unassigned client base and digital leads are met. The Director of Client Relations coaches, educates, and supports a team of Financial Advisors who reconnect with unassigned clients to build financial security through planning, service, and sales.


Responsibilities

Business Strategy

  • Defines and executes a CRC business strategy that aligns with the Network Office's vision, objectives, and goals
  • Creates annual CRC plan to execute the strategy
  • Drives revenue and manages expenses for the CRC department
  • Defines the ongoing skills, activity, and production expectations for Financial Advisors working with the CRC client base
  • Evaluates partnership opportunities and any applicable engagement modifications for District Offices' participation
  • Develops the Callaway Black Group customer service model for the CRC team and participatingFinancial Advisors
  • Evaluate in partnership with the Director of Operations the infrastructure needs of the CRC department including Financial Advisor participants, Network Office Staff, and technology programs

Business Operations

  • Oversees the activity of the Financial Advisors in the CRC department
  • Sets and communicates the CRCdepartment expectations on an annual basis
  • Determines the criteria for participation on the team
  • Defines training needs and partners with experts within the Network Office and Home Office to execute the training
  • Sets annual CRC goals aligned with the Network Office, leveraging and supportingprograms as a part of planning and technology adoption
  • Conducts monthly accountability meetings with participating Financial Advisors
  • Conducts quarterly CRC department meetings with participating Financial Advisors in support of the skills, activity, and production expectations
  • Oversees the CRC Coordinator, assigning work, offering support and guidance, and holding accountable

Client Management

  • Maintains unassigned client data
  • Provides support for client transitions due to planned or unplanned Financial Advisortransitions
  • Handles incoming service requests relating to all Northwestern Mutual products in accordancetothe defined service model
  • Responds to regulatory requirements as appropriate

Lead Generation

  • Develop systems to provide client touches to unassigned clients focused on reconnecting and establishing relationships
  • Identify clients to share with participating Financial Representatives
  • Manage the Digital Leads Program in partnership with the Home Office


Qualifications

  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Georgia Life & Health Insurance License or ability to attain prior to start date
  • SIE, Series 6 or 7, Series 63, and Georgia Variable Insurance License highly preferred
  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Experience with program design and management preferred
  • 3+ years of client service experience
  • Track record of leading, managing, and developing others well
  • Proven ability to navigate client complaints with empathy while pursuing resolution
  • Strong communication skills required with the ability to build rapport and influence others
  • Must align with company's values: Excellence, Integrity, Commitment, Courage, and Fun


Compensation

  • Base salary: $60,000 - $70,000+, based on experience
  • Bonus opportunities up to 10%+ of total compensation
  • Medical, Dental, and Vision insurance
  • HSA with employer contributions
  • 401k with match
  • Short Term Disability, Long Term Disability, and Life Insurance

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Northwestern Mutual logo

About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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