OR · On-site
This position is responsible for consultative performance in all areas related to NiCE solutions ... Provide business analysis, business area assessment, user needs analysis and business systems ...
20 Nice Systems Analyst Jobs Hiring Near You
OR · On-site
This position is responsible for consultative performance in all areas related to NiCE solutions ... Provide business analysis, business area assessment, user needs analysis and business systems ...
People Analytics Analyst
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ...
People Analytics Analyst
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ...
People Analytics Analyst
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ...
People Analytics Analyst
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Systems Security Professional (CISSP) • ISO 27001 Lead Auditor or Implementer • Cyber ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Systems Security Professional (CISSP) • ISO 27001 Lead Auditor or Implementer • Cyber ...
People Analytics Analyst
Hoboken, NJ · Hybrid
Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
People Analytics Analyst
Hoboken, NJ · Hybrid
Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
People Analytics Analyst
Sandy, UT · Hybrid
Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
People Analytics Analyst
Sandy, UT · Hybrid
Own and maintain HR data across systems, keeping it accurate, consistent, and reliable. * Manage ... As the market leader, every day at NiCE is a chance to learn and grow, and there are endless ...
AI Solutions Delivery
Hoboken, NJ · Hybrid
Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data ... analytical roles (e.g., system analyst,technical project manager,productmanager, or process ...
AI Solutions Delivery
Hoboken, NJ · Hybrid
Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data ... analytical roles (e.g., system analyst,technical project manager,productmanager, or process ...
AI Solutions Delivery
Hoboken, NJ · On-site
Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data ... analytical roles (e.g., system analyst, technical project manager, product manager, or process ...
AI Solutions Delivery
Hoboken, NJ · On-site
Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data ... analytical roles (e.g., system analyst, technical project manager, product manager, or process ...
Able to analyze problems and strategize for better solutions ... Familiar with Training systems and best practices About NiCE NICE Ltd. (NASDAQ: NICE) software ...
Able to analyze problems and strategize for better solutions ... Familiar with Training systems and best practices About NiCE NICE Ltd. (NASDAQ: NICE) software ...
Sr Software Engineer, Backend & Data Platforms (Mobius Team)
Atlanta, GA · On-site
$117K - $155K/yr
Build the Systems That Power Analytics for Millions of Customer Conversations At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA ...
Sr Software Engineer, Backend & Data Platforms (Mobius Team)
Atlanta, GA · On-site
$117K - $155K/yr
Build the Systems That Power Analytics for Millions of Customer Conversations At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA ...
AI Senior Software Engineer - Data Team (AWS, Flink, OpenSearch)
Seattle, WA · On-site
$139K - $183K/yr
Support integrations with data lakes, Snowflake, analytics platforms, and downstream systems ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
AI Senior Software Engineer - Data Team (AWS, Flink, OpenSearch)
Seattle, WA · On-site
$139K - $183K/yr
Support integrations with data lakes, Snowflake, analytics platforms, and downstream systems ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
OR · On-site
... NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive ...
Senior Product Manager, CX
Sandy, UT · Hybrid
$120K - $158K/yr
... NiCE AEP, shaping how AI understands customer interactions, for effective system and/or agent ... Identifying real market and customer problems through research, data analysis, and direct customer ...
Senior Product Manager, CX
Sandy, UT · Hybrid
$120K - $158K/yr
... NiCE AEP, shaping how AI understands customer interactions, for effective system and/or agent ... Identifying real market and customer problems through research, data analysis, and direct customer ...
Senior Product Manager, CX
Sandy, UT · On-site
$120K - $158K/yr
... NiCE AEP, shaping how AI understands customer interactions, for effective system and/or agent ... Leading data-driven decision making, using analytics, experimentation, and model performance ...
Senior Product Manager, CX
Sandy, UT · On-site
$120K - $158K/yr
... NiCE AEP, shaping how AI understands customer interactions, for effective system and/or agent ... Leading data-driven decision making, using analytics, experimentation, and model performance ...
Sr Software Engineer, Backend & Data Platforms (Mobius Team)
Atlanta, GA · Hybrid
$117K - $155K/yr
Build the Systems That Power Analytics for Millions of Customer Conversations At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA ...
Sr Software Engineer, Backend & Data Platforms (Mobius Team)
Atlanta, GA · Hybrid
$117K - $155K/yr
Build the Systems That Power Analytics for Millions of Customer Conversations At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA ...
NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance ... Familiar with Training systems and best practices
NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance ... Familiar with Training systems and best practices
You'll work closely with stakeholders to identify challenges, analyze data for insights, and ... Knowledge in Professional Services & Support processes and systems - an advantage About NiCE NICE ...
You'll work closely with stakeholders to identify challenges, analyze data for insights, and ... Knowledge in Professional Services & Support processes and systems - an advantage About NiCE NICE ...
Collaborate directly with the client's System Engineers to support NICE infrastructure across ... Strong troubleshooting skills, including log analysis and root cause identification. * Experience ...
Collaborate directly with the client's System Engineers to support NICE infrastructure across ... Strong troubleshooting skills, including log analysis and root cause identification. * Experience ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The role provides financial analyses, long-range forecasting, program trend analysis, and ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... The role provides financial analyses, long-range forecasting, program trend analysis, and ...
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Job description
TheImplementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement.
The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As a Implementation Engineer, a Typical Day Might Include the Following:
TECHNICAL
- Provide technical configuration and, in some cases, programming as required.
- Provide process, data and object modeling in a variety of application and database environments.
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain Senior-level expertise and currency in industry leading contact center technologies.
PROJECT
- Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
- Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Assist with the development of client information management standards and evaluation of technology trends.
- Contribute to business area assessment, user needs analysis and business systems design.
SUPERVISORY
- Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
To Land This Gig You'll Need:
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
- MBA preferred.
- 5+ years of professional experience beyond education requirements above.
- Type of experience varies depending on Professional Service Engineers specialization:
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
- Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus Experience:
- Prior consulting experience.