Service Executive (NJUS)
Columbus, OH · On-site
NetJets Aviation, Inc. Area of Interest: Customer Experience Location: Columbus, OH, US Purpose of ... manage high priority flights with Operations partners to proactively mitigate potential issues.
62 Netjets Flight Operations Manager Jobs Hiring Near You
Service Executive (NJUS)
Columbus, OH · On-site
NetJets Aviation, Inc. Area of Interest: Customer Experience Location: Columbus, OH, US Purpose of ... manage high priority flights with Operations partners to proactively mitigate potential issues.
Cybersecurity Engineer (GRC)
Columbus, OH · On-site
NetJets, the global private aviation leader, is seeking a Cybersecurity Engineer to join their ... operations, data analysis, integrations, and reporting. • Build, automate, and integrate data ...
Cybersecurity Engineer (GRC)
Columbus, OH · On-site
NetJets, the global private aviation leader, is seeking a Cybersecurity Engineer to join their ... operations, data analysis, integrations, and reporting. • Build, automate, and integrate data ...
NetJets Jobs Information
Do workers at NetJets get paid breaks?
Yes. Most people get paid breaks.
92% of people say they get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and June 2026.
92% of people say they get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and June 2026.
Does NetJets pay people when they’re sick?
Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and July 2026.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and July 2026.
At NetJets, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from NetJets affordable enough for their workers?
Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and July 2026.
95% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at NetJets?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
- 25% of people with changing schedules find out their shifts one week or less ahead of time.
- 8% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 58% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers at NetJets worry about hours?
Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and February 2026.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and February 2026.
Do NetJets workers get to choose the shifts they work?
Most people get to choose which shifts they work.
73% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2026.
73% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2026.
How easy is it for NetJets workers to change shifts?
Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and November 2025.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and November 2025.
How easy is it to get time off at NetJets?
Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
71% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
Do NetJets managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.
Do jobs at NetJets spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and February 2026.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to take sick days at NetJets?
Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at NetJets good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at NetJets feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at NetJets get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at NetJets?
Most people feel stressed here.
79% of people say they often feel stressed at work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
79% of people say they often feel stressed at work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at NetJets enjoy their jobs?
Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and July 2026.
88% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at NetJets recommend working with their team?
Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and July 2026.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get enough training when they start at NetJets?
Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and July 2026.
79% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get support to advance at NetJets?
Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think NetJets’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how NetJets is doing?
Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and July 2026.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Flight Operations Manager jobs?
What are the most popular jobs at Netjets?
What are the most popular categories at Netjets?
Other
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
NetJets rating
8.3
Based on 29 frontline employees who took The Breakroom Quiz
13th of 67 rated aviation services
Job description
Service Executive (NJUS)
Company: NetJets Aviation, Inc. Area of Interest: Customer Experience Location: Columbus, OH, US
Purpose of Position: At NetJets, we are dedicated to enhancing the lives of each Owner - our clients - one exceptional travel experience at a time. The Service Executive is a self-driven team member who adds value to the client experience by developing and maintaining relationships with existing high net worth clients, proactively monitoring the overall service health of a specific set of accounts and driving proactive service solutions. This role is responsible for delivering on incremental improvement for the overall travel experience by conducting service-related business reviews, fielding escalated situations successfully and managing high impact service follow-up. Through the use of industry-leading resources and working cross functionally with our world-class Operations and Sales teams, Service Executives are instrumental in delivering the exceptional service experience for our clients.
Tasks and Responsibilities:
- Develop client relationships and partner with Owner Services team to deliver improved travel experiences for clients.
- While Account Managers handle day-to-day travel needs, the Service Executive will manage high priority flights with Operations partners to proactively mitigate potential issues.
- Utilize industry-leading tools and operational influence to track and improve overall travel experience to ensure experience KPI's are met.
- Areas of focus include likelihood to recommend, on-time performance, client satisfaction and account profile accuracy.
- If below thresholds for KPI's, Service Executives collaborate with Operations partners to correct the issues.
- Facilitate Owner Services team's ability to know our clients by maintaining accurate client information and establishing information sharing cadence with Account Managers.
- Enable each department to effectively communicate and service flights in line with client preferences and expectations.
- Connect flight patterns and known details to Marketing events and partnerships to proactively provide opportunities for clients.
- Oversee special event coordination for clients via experience management and on-site support.
- Collaborate with cross-functional teams and act as the service champion in internal and external conversations to drive positive outcomes for both NetJets and the client.
- Establish an internal network to support company results while remaining current in ongoing training and development, business updates, industry news, and technology enhancements.
Education: Bachelor's in Aviation or Hospitality
Certifications and Licenses: Years of Experience 4-6 years of experience
Core Competencies:
- Service-Oriented Curiosity
- Collaboration
- Adaptability
- Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs):
- Builds Rapport
- In-Depth Questioning
- Questions Strategically
- Verbal Communication
- Account/Client Management
- Maintains the Relationship
- Diagnoses Needs with Questions
- Navigates Client Challenges
- Strengthens Client Connections
How NetJets Supports You: NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVE WELL —a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: Medical, Dental, and Vision Healthcare Advocacy Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute matched by NetJets Short and Long-Term Disability Legal Plan Identity Theft Protection Plans Pet Insurance Family & Caregiving Support
About NetJets
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Columbus, OH, US
Year founded
1964