... managers * Collaborative culture & environment * Opportunity to work alongside some of the best talent in the fire protection industry National Customer Service Representative JOB SUMMARY: This ...
60 National General Insurance Customer Service Representative Jobs Hiring Near You
... managers * Collaborative culture & environment * Opportunity to work alongside some of the best talent in the fire protection industry National Customer Service Representative JOB SUMMARY: This ...
Customer Service Representative
Farmville, VA · On-site
$16 - $17/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General • Must be able to work full-time schedule listed above • Positive ...
Customer Service Representative
Farmville, VA · On-site
$16 - $17/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General • Must be able to work full-time schedule listed above • Positive ...
Customer Service Representatives are vital to our mission, taking inbound calls and providing ... Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum ...
Customer Service Representatives are vital to our mission, taking inbound calls and providing ... Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum ...
Customer Service Representative
Wichita, KS · On-site
$15/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General • Must be able to work full-time schedule listed above • Positive ...
Customer Service Representative
Wichita, KS · On-site
$15/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General • Must be able to work full-time schedule listed above • Positive ...
Customer Service Representative
Manhattan, KS · On-site
$16/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General: Must be able to work full-time schedule listed above Positive attitude and ...
Customer Service Representative
Manhattan, KS · On-site
$16/hr
... vehicles, managing loans and payments, and maintaining regular communication with customers ... Qualifications General: Must be able to work full-time schedule listed above Positive attitude and ...
Customer Service Rep
Post Falls, ID · On-site
$16 - $17/hr
Manage customer accounts and payment processing * Perform data entry and maintain accurate records ... Qualifications General * Must be able to work full-time schedule listed above * Positive attitude ...
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Customer Service Rep
Post Falls, ID · On-site
$16 - $17/hr
Manage customer accounts and payment processing * Perform data entry and maintain accurate records ... Qualifications General * Must be able to work full-time schedule listed above * Positive attitude ...
Customer Service Representative
$20 - $23/hr
Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of ... General workday is Monday through Friday, occasional weekend availability may be required Customer ...
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Customer Service Representative
$20 - $23/hr
Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of ... General workday is Monday through Friday, occasional weekend availability may be required Customer ...
Customer Service Representative
Wichita, KS · On-site
$15.75 - $21.50/hr
Use internal systems to manage accounts, process claims, and retrieve information. * Identify ... national origin, physical or mental disability, political affiliation, protected veteran status ...
Customer Service Representative
Wichita, KS · On-site
$15.75 - $21.50/hr
Use internal systems to manage accounts, process claims, and retrieve information. * Identify ... national origin, physical or mental disability, political affiliation, protected veteran status ...
Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of ... General workday is Monday through Friday, occasional weekend availability may be required Customer ...
Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of ... General workday is Monday through Friday, occasional weekend availability may be required Customer ...
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Atlanta, GA · On-site
$15.50 - $21/hr
Perform all the general functions of the Customer Service Representative position including ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
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CUSTOMER SERVICE REPRESENTATIVE (CSR)
Atlanta, GA · On-site
$15.50 - $21/hr
Perform all the general functions of the Customer Service Representative position including ... Provide Customer Service Manager with ideas and recommendations that help to improve the overall ...
Customer Service Representative
Mount Pleasant, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Mount Pleasant, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Ocala, FL · On-site
$14.25 - $19.50/hr
The Customer Service Representative (CSR) is responsible for managing the customer experience by ... national origin, physical or mental disability, political affiliation, protected veteran status ...
Customer Service Representative
Ocala, FL · On-site
$14.25 - $19.50/hr
The Customer Service Representative (CSR) is responsible for managing the customer experience by ... national origin, physical or mental disability, political affiliation, protected veteran status ...
Customer Service Representative
Goose Creek, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Goose Creek, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Goose Creek, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Goose Creek, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
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Customer Service Representative
Irvine, CA · On-site
$23 - $24/hr
Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title: Customer Service Representative Pay: $23.00-$24.00 per hour Hours: 8:00 am - 5:00 pm (Monday-Friday ...
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Customer Service Representative
Irvine, CA · On-site
$23 - $24/hr
Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title: Customer Service Representative Pay: $23.00-$24.00 per hour Hours: 8:00 am - 5:00 pm (Monday-Friday ...
Customer Service Representative
Columbia, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
Customer Service Representative
Columbia, SC · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing ... Reply to incoming calls from customers including products and service questions and general ...
CUSTOMER SERVICE REPRESENTATIVE
Columbus, GA · On-site
$55K/yr
The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all customer service representatives as potential branch managers. Customer Service Representatives who ...
CUSTOMER SERVICE REPRESENTATIVE
Columbus, GA · On-site
$55K/yr
The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all customer service representatives as potential branch managers. Customer Service Representatives who ...
Customer Service Representative
New Britain, CT · On-site
$15.75 - $21.50/hr
... manages customer communications, prepares quotes and trip documentation, and ensures every ... national origin, disability, protected veteran status, or any other protected class.
Customer Service Representative
New Britain, CT · On-site
$15.75 - $21.50/hr
... manages customer communications, prepares quotes and trip documentation, and ensures every ... national origin, disability, protected veteran status, or any other protected class.
Customer Service Rep
$40K - $60K/yr
WHAT WE OFFER OUR CUSTOMER SERVICE REP: We offer a competitive salary of $40,000 to $60,000 per ... You'll be involved in scheduling service appointments, entering data, and managing customer records.
Customer Service Rep
$40K - $60K/yr
WHAT WE OFFER OUR CUSTOMER SERVICE REP: We offer a competitive salary of $40,000 to $60,000 per ... You'll be involved in scheduling service appointments, entering data, and managing customer records.
Customer Service Representative
Phoenix, AZ · On-site
$16 - $21.75/hr
Reports to: Customer Service Representative Manager Key Responsibilities & Duties Primary ... We do not discriminate based on race, color, religion, sex, national origin, age, disability ...
Quick apply
Customer Service Representative
Phoenix, AZ · On-site
$16 - $21.75/hr
Reports to: Customer Service Representative Manager Key Responsibilities & Duties Primary ... We do not discriminate based on race, color, religion, sex, national origin, age, disability ...
National General Management Jobs Information
What is it like to work at National General Insurance?
National General Insurance is a company that values a collaborative and customer-centric approach, fostering a work environment where employees can contribute to the success of the organization.
The company's team structure is designed to promote open communication and teamwork, with various departments working together to provide insurance solutions to customers. National General Insurance's mission is to help people achieve financial security and stability through its insurance products and services.
Working at National General Insurance may appeal to candidates who are interested in a dynamic and supportive work environment, with opportunities to develop skills and advance in their careers within a company that prioritizes customer satisfaction and employee growth.
The company's team structure is designed to promote open communication and teamwork, with various departments working together to provide insurance solutions to customers. National General Insurance's mission is to help people achieve financial security and stability through its insurance products and services.
Working at National General Insurance may appeal to candidates who are interested in a dynamic and supportive work environment, with opportunities to develop skills and advance in their careers within a company that prioritizes customer satisfaction and employee growth.
What makes National General Insurance an attractive place to work?
National General Insurance is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses across the United States. The company fosters a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and supportive setting. By joining National General Insurance, individuals can contribute to the company's mission of providing exceptional customer experiences and enjoy a career path that offers opportunities for impact, growth, and success.
Do workers at National General Insurance get paid breaks?
Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and August 2026.
74% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and August 2026.
Does National General Insurance pay people when they’re sick?
Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
At National General Insurance, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and August 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from National General Insurance affordable enough for their workers?
Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between March 2025 and August 2026.
82% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between March 2025 and August 2026.
Do people get paid time off at National General Insurance?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
94% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and March 2026.
- 57% of people with changing schedules find out their shifts one week or less ahead of time.
- 43% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and March 2026.
Do workers at National General Insurance worry about hours?
Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
89% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
Do National General Insurance workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.
42% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it for National General Insurance workers to change shifts?
Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to get time off at National General Insurance?
Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and August 2026.
91% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and August 2026.
Do National General Insurance managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.
Do jobs at National General Insurance spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at National General Insurance?
Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Is working at National General Insurance good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at National General Insurance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and August 2026.
89% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at National General Insurance get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at National General Insurance?
Most people feel stressed here.
84% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
84% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at National General Insurance enjoy their jobs?
Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and August 2026.
34% of people report they don’t enjoy their job.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at National General Insurance recommend working with their team?
Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at National General Insurance?
Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
47% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at National General Insurance?
Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think National General Insurance’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how National General Insurance is doing?
Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at National General Insurance?
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Job description
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of joining Academy Fire Life Safety
When you join Academy Fire you will receive:
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Opportunity to work alongside some of the best talent in the fire protection industry
JOB SUMMARY:
This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receipt and acknowledgement of client service requests
- Scheduling new and return trip work orders between technicians and site contacts
- Updating internal notes and third-party portals on all progress
- Follow up on scheduled work orders to validate completion/status
- Prepare and submit proposals on client portals
- Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
- Manage customer NTE limits
- Manage response to client KPI's, Initial response, time to complete, IVR utilization
- Strong verbal and written communication skills
- Professionalism
- Sense of Urgency
- Detail oriented
- Production/Task focused
- Ability to Multitask
- Time Management skill
- Problem Solving
REQUIRED EXPERIENCE /QUALIFICATIONS:
Years of Experience 0-2 years related functional experience
Education High School Diploma or equivalent
Certification / Licenses N/A
Technical Skills N/A
Technology Microsoft Office Suite
TRAVEL:
This position may require approximately 0% travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
About AI Fire
Sourced by ZipRecruiter
Industry
Facilities support services
Company size
501 - 1,000 Employees
Headquarters location
Long Beach, CA, US
Year founded
2009