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National General Management
National General Management

60 National General Insurance Customer Service Representative Jobs Hiring Near You

Jobs4U

Customer Service Representative

Frisco, TX

$15 - $20.25/hr

We are hiring a Customer Service Representative to manage customer queries and complaints. You will ... High school diploma, general education degree or equivalent. * Ability to stay calm when customers ...

Addison Group

Customer Service Representative

Aurora, CO · On-site

$19 - $21.50/hr

Accurately enter and manage customer orders * Initiate welcome calls/emails to set expectations and ... Support the team with general administrative and customer support tasks * Maintain organized ...

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

General Manager A. Primary Purpose of Job: The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each customer. B. Duties and responsibilities for this ...

NESCO Inc

Helpdesk CSR

Hampton, VA · On-site

$19/hr

Resolve routine issues like phone activations, order tracking, and general complaints. * Escalate ... Experience with customer relationship management (CRM) software is a plus. * Excellent written and ...

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National General Management Jobs Information

What is it like to work at National General Insurance?

National General Insurance is a company that values a collaborative and customer-centric approach, fostering a work environment where employees can contribute to the success of the organization.

The company's team structure is designed to promote open communication and teamwork, with various departments working together to provide insurance solutions to customers. National General Insurance's mission is to help people achieve financial security and stability through its insurance products and services.

Working at National General Insurance may appeal to candidates who are interested in a dynamic and supportive work environment, with opportunities to develop skills and advance in their careers within a company that prioritizes customer satisfaction and employee growth.

What makes National General Insurance an attractive place to work?

National General Insurance is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses across the United States. The company fosters a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and supportive setting. By joining National General Insurance, individuals can contribute to the company's mission of providing exceptional customer experiences and enjoy a career path that offers opportunities for impact, growth, and success.

Do workers at National General Insurance get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and August 2026.

Does National General Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

At National General Insurance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from National General Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at National General Insurance?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 43% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at National General Insurance worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.

Do National General Insurance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for National General Insurance workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at National General Insurance?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and August 2026.

Do National General Insurance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.

Do jobs at National General Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at National General Insurance?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at National General Insurance good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at National General Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at National General Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at National General Insurance?

Most people feel stressed here.
84% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at National General Insurance enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at National General Insurance recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at National General Insurance?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at National General Insurance?

Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think National General Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how National General Insurance is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at National General Insurance?

Infographic showing various Customer Service Representative job openings at National General Insurance in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Field Management - Customer Service Representative

EssilorLuxottica

Shorewood, IL • On-site

$16.25 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 296 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description

Requisition ID: 934360 Store #: E01318 Ops - Cust Svc - General EXPRT
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The primary focus of this position is to act as Customer Service Representative, as part of Essilor Luxottica Canada. To provide top quality service to our customers. Duties in this position are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties for this position include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general.
MAJOR DUTIES AND RESPONSIBILITIES
  • Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed.
  • Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
  • Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth.
  • Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention.
  • Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
  • Serve as a positive role model, demonstrating continuous improvement and supporting company objectives.
  • Ensure productivity and quality standards are met to exceed customer expectations.
  • Use courteous, professional language and work effectively within a team environment.
  • Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
  • Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories

BASIC QUALIFICATIONS
  • High school diploma or equivalent preferred.
  • Previous customer service experience or relevant training.
  • Strong communication skills, including the ability to write and comprehend short correspondence.
  • Professional and courteous demeanor in customer interactions.
  • Basic math proficiency and ability to multitask effectively.
  • Strong judgment and decision-making skills.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).
  • Keyboarding skills, including 10-key and typing speed of 35-40 WPM.

PREFERRED QUALIFICATIONS
  • 2-4 years of customer service experience.
  • Experience in a telephone or direct customer contact role.

Pay Range: 17.99 - 24.91
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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