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120 Midas Customer Service Representative Jobs Hiring Near You

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MIDAS Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

Do workers at Midas get paid breaks?

No. Most people don’t get paid breaks.
73% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Midas pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
83% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 71 people who took the Breakroom Quiz between May 2025 and May 2026.

At Midas, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
64% of people say they have to use vacation days when they’re out sick.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Midas affordable enough for their workers?

Only some people say the health insurance costs are okay.
63% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Midas?

Most people get paid time off work.
77% of people say they get paid time off.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 73% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at Midas worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Midas workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Midas workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Midas?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 62 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Midas managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Midas do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
73% of people report that they don’t do extra unpaid work.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Midas?

Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Midas good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Midas feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Midas get to take their breaks without interruption?

Only some people get breaks without interruption.
47% of people report that their breaks get interrupted.
Based on data from 59 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Midas?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Midas enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Midas recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 81 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Midas?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Midas?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 70 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Midas’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Midas is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 75 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Midas?
What are the most popular categories at Midas?
Infographic showing various Customer Service Representative job openings at Midas in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Midas - Automotive Assistant & Service Managers

Midas - Automotive Assistant & Service Managers

Midas

Upper Arlington, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Midas rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

265th of 325 rated vehicle maintenance

Job description

Automotive Assistant & Service Managers

Join the World's Largest Midas Franchisee - Now Proudly Part of the Mavis Tire Family!


Put your career into high gear with Auto Systems Centers, the world's largest Midas franchisee! We have joined the Mavis Tire family, combining our rich history in the automotive industry with the support and stability of Mavis's national platform. We are currently seeking full-time Assistant & Service Managers for our state-of-the-art service, repair, and tire center in Columbus, OH.


WHY YOU'LL LOVE WORKING WITH US

We offer a competitive package that respects your skills and rewards your dedication:

  • Competitive Weekly Pay: Guaranteed base pay plus significant weekly bonus potential.
  • Work-Life Balance: 5-day work week with Sundays and one other weekday off.
  • Invested in Your Future: 401(k) retirement savings plan with an employer match.
  • Comprehensive Benefits: Health, dental, vision, and life insurance coverage.
  • Paid Time Off: Paid vacations, paid holidays, and general PTO.
  • Career Growth: A commitment to promoting from within.
  • Uniform Support: We cover uniform expenses.

ABOUT THE POSITION OF ASSISTANT MANAGER

As a future leader of Midas, the Assistant Manager supports the Store Manager to ensure each Midas retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members.


ABOUT THE POSITION OF SERVICE MANAGER

The Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.


WHAT WE'RE LOOKING FOR

  • Experience: At least 2 years of experience/training in automotive parts and/or tire sales, or a relevant combination of education, training and experience.
  • Requirements: Must be at least 18 years old and authorized to work in the U.S.
  • Physical Ability: Ability to stand, walk, bend, and lift/move items weighing over 50 pounds.
  • Mindset: You value dependability, teamwork, and providing quality service in a fast-paced environment.

HOW TO APPLY

Apply now to join a team that values your experience!

  • Online: Visit https://midas.applicantpro.com/jobs/
  • In-Person: Walk into any of our stores for an immediate interview.


Equal Employment Opportunity Statement

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