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Meridian Technologies

20 Meridian Director Of Operations Jobs Hiring Near You

Meridian

Client Success Manager

Atlanta, GA · On-site +1

At Meridian, we believe strong client partnerships are the foundation of long-term success. We are ... Gain a deep understanding of each client's business strategy, operational goals, challenges, and ...

Meridian

Product Support Specialist I

Atlanta, GA · On-site

Be the voice of Meridian: Help customers by phone and email with product questions and issues ... Bachelor's degree in IT, Computer Science, or equivalent experience a plus * Outstanding Medical ...

Meridian

Senior Manager, Delivery

Atlanta, GA · On-site

Futura Systems, part of the Meridian Cooperative family of companies, builds proprietary software ... Reporting to the VP Business Operations and partnering through a dotted-line relationship with ...

Meridian

Product Support Specialist II

Atlanta, GA · On-site

Meridian Cooperative is hiring a FIS Product Support Specialist II to join our Product Support Team ... We're looking for someone who understands how financial operations actually work in the real world ...

Meridian

Electrical Sales Technician

East Lansing, MI · On-site

$20 - $50/hr

Meridian is seeking a self-motivated individual with a positive attitude to join our growing and ... Electricians are paid weekly and enjoy unlimited earning potential, with a competitive pay range of ...

Meridian

Electrical Sales Technician

East Lansing, MI

$50/hr

Meridian is seeking a self-motivated individual with a positive attitude to join our growing and ... Electricians are paid weekly and enjoy unlimited earning potential, with a competitive pay range of ...

Meridian

Electrical Sales Technician

East Lansing, MI · On-site

$50/hr

Meridian is seeking a self-motivated individual with a positive attitude to join our growing and ... Electricians are paid weekly and enjoy unlimited earning potential, with a competitive pay range of ...

Meridian

Sr. C#/.Net Developer

Atlanta, GA · On-site

$54 - $68.75/hr

Futura Systems, a Meridian Cooperative company, is looking for a passionate and experienced Sr. C# ... Contribute across all phases of the SDLC: planning, development, testing, deployment, and ...

Meridian Inc

Machine Operator

Valdese, NC · On-site

$15 - $17.75/hr

Meridian Specialty Yarn Group, Inc. Valdese is seeking winder operators for our third shift. The ... This position is a direct hire with benefits after 30 days of employment. Medical, dental, vision ...

Meridian

Sr. Database Administrator

Atlanta, GA · On-site

$48.75 - $67.25/hr

Meridian Cooperative is seeking a Senior Database Administrator (Sr. DBA) with deep expertise in ... database operations. If you're passionate about high availability, performance tuning, cloud ...

Meridian

JANITOR

Meridian, MS · On-site

$17.37/hr

Sweeps mops and empties garbage bins next to machines and cleans doors and windows. - Secures rooms as directed. - Maintains stock of cleaning materials and implements required to perform assigned ...

Meridian

BARBER

Meridian, MS · On-site

$22.56 - $25.38/hr

Performs a variety of barbering services at a main branch or location haircare facility for ... The employer will direct him or her to a medical clinic on base where they must be screened.

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Infographic showing various Director Of Operations job openings at Meridian in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% Physical, and 6% Remote job distribution.
Client Success Manager

Client Success Manager

Meridian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

At Meridian, we believe strong client partnerships are the foundation of long-term success. We are seeking a dynamic, relationship-driven Client Success Manager to serve as a strategic partner and advocate for our clients. In this role, you will help clients maximize the value of Meridian's enterprise solutions, proactively identify opportunities and risks, and ensure a seamless customer experience from onboarding through renewal and growth.
As a key liaison between clients and Meridian, you will build trusted relationships, provide consultative guidance, and collaborate across internal teams to drive client satisfaction, retention, and business outcomes. If you thrive on solving problems, building meaningful connections, and delivering exceptional client experiences, we'd love to hear from you.
What You'll Do
Client Relationship Management
  • Serve as the primary client advocate, guiding customers through onboarding, adoption, expansion, and long-term success.
  • Develop strong relationships with key stakeholders, senior leaders, and decision-makers within client organizations.
  • Gain a deep understanding of each client's business strategy, operational goals, challenges, and key performance indicators (KPIs).
  • Conduct regular account touchpoints, business reviews, and success planning sessions to ensure clients are realizing value from Meridian's solutions.
  • Follow up with clients after contract renewals to reinforce relationships and demonstrate appreciation for their continued partnership.

Client Engagement & Success
  • Proactively engage with clients to identify goals, challenges, risks, and opportunities.
  • Monitor client health metrics, system utilization, and success KPIs to identify trends and recommend actionable solutions.
  • Review System Utilization Reports (SURs) on a recurring basis and collaborate with client contacts to increase adoption and value.
  • Identify opportunities to expand utilization of Meridian's platform and help clients address additional business challenges.
  • Coordinate client training, best practices, support resources, and educational opportunities to drive product adoption.

Strategic Account Support
  • Partner closely with Enterprise Account Managers (EAMs) to drive engagement, satisfaction, retention, and growth.
  • Communicate account activity, client feedback, opportunities, and risks clearly and consistently to assigned EAMs and leadership.
  • Assist EAMs with annual account reviews, strategic planning, and ongoing client engagement activities.
  • Support business development efforts by facilitating budgetary estimates, technical quotes, migration planning, and client communications.

Advocacy & Cross-Functional Collaboration
  • Act as the voice of the client internally by advocating for client needs, requirements, and expectations.
  • Collaborate with Product, Support, Development, and Leadership teams to resolve issues and improve the overall client experience.
  • Share client feedback, innovative ideas, and enhancement opportunities with internal stakeholders.
  • Communicate product updates, commitments, and timelines from Product Support teams and Product Owners.

Project & Migration Management
  • Lead the Meridian Pre-Migration Process for clients transitioning to Meridian's new software platform.
  • Coordinate efforts across departments to ensure successful planning, communication, and execution of migration strategies.
  • Maintain accurate client account information across CRM platforms, third-party applications, and internal systems.

Industry Representation
  • Represent Meridian at industry conferences, user groups, client meetings, and networking events.
  • Travel to client sites as needed for account reviews, audits, strategic meetings, training, and special projects.

What You'll Bring
Required Qualifications
  • 4+ years of experience in Client Success, Account Management, Relationship Management, Customer Success, or a related client-facing role.
  • Experience working within SaaS, technology, utility, or electric cooperative industries.
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent professional experience.
  • Proven ability to build and maintain executive-level client relationships.
  • Strong analytical skills with experience leveraging data, reporting, and client success metrics to drive outcomes.

Preferred Qualifications
  • Utility or electric cooperative industry experience.
  • Experience with Salesforce CRM or similar customer relationship management platforms.
  • Experience supporting software implementations, migrations, or enterprise technology solutions.

  • Outstanding Medical/Dental/Vision
  • Education/Training Reimbursement
  • Flexible Spending Account
  • Health/Wellness Reimbursement
  • Excellent Life and AD&D insurance
  • Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 10 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
  • Volunteer Time: 8 hours per year
  • Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.

About Us:
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.

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