Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Chandler, AZ · On-site
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
Chandler, AZ · On-site
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
$120 - $160/hr
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
$120 - $160/hr
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...
Quick apply
The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...
Carlsbad, CA · On-site
JOB SUMMARY The Manager, IT Service Desk serves as a strategic leader accountable for overseeing and advancing all aspects of technical support operations. This position requires a combination of ...
Carlsbad, CA · On-site
JOB SUMMARY The Manager, IT Service Desk serves as a strategic leader accountable for overseeing and advancing all aspects of technical support operations. This position requires a combination of ...
Clarksburg, MD · On-site
$140K - $170K/yr
About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...
Clarksburg, MD · On-site
$140K - $170K/yr
About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...
Saint Paul, MN · On-site
$150K - $160K/yr
The Senior Manager of IT Service Delivery oversees the delivery of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and customer-focused operations ...
Saint Paul, MN · On-site
$150K - $160K/yr
The Senior Manager of IT Service Delivery oversees the delivery of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and customer-focused operations ...
$50K - $150K/yr
As the IT Service Specialist, you will support the team in the development and delivery of ... technology support protocols, ensuring teams across the organization have the tools to resolve all ...
$50K - $150K/yr
As the IT Service Specialist, you will support the team in the development and delivery of ... technology support protocols, ensuring teams across the organization have the tools to resolve all ...
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
Quick apply
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
Portsmouth, NH · On-site
$96K - $118K/yr
The IT Operations Manager is responsible for leading and managing the organization's IT operational services, ensuring effective technology support across all business locations while driving ...
Portsmouth, NH · On-site
$96K - $118K/yr
The IT Operations Manager is responsible for leading and managing the organization's IT operational services, ensuring effective technology support across all business locations while driving ...
Position IT Service Transition Analyst Location Global About us BorgWarner is a global product ... Career Opportunities We manage talent as seriously as we manage our businesses and encourage you to ...
Position IT Service Transition Analyst Location Global About us BorgWarner is a global product ... Career Opportunities We manage talent as seriously as we manage our businesses and encourage you to ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
Chicago, IL · On-site
Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...
Chicago, IL · On-site
Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...
Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has ...
Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has ...
The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives ...
The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives ...
What is it like to work at Medasource?
What makes Medasource an attractive place to work?
***We are unable to sponsor for this 6+ month Contract to Hire role***
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure, as well as be responsible for leading teams that support the security functions on all end user systems, and KPI and SLA reporting, and vendor relationships.
Responsibilities:
- Leads day-to-day operations of the IT Service Desk.
- IT Service Desk processes aligned to ITIL practices including incident management, request fulfillment, problem management, knowledge management, change enablement coordination, service level management, and continual service improvement.
- KPI definition, and SLA tracking. Maintains and publishes dashboards covering ticket volume, backlog age, first-call resolution, mean time to resolve, SLA attainment, CSAT, and repeat-caller trends. Reports service desk performance to IT leadership and business stakeholders on a regular cadence and uses data to drive staffing, training, and process decisions.
- Ensures device inventory accuracy, lifecycle status tracking, and use of asset data to support budgeting, refresh planning, software license management, and security compliance reporting.
- Manages the service desk team including hiring, onboarding, coaching, performance management, training, and career development.
- Plans and executes end-user technology initiatives with structured milestones, clear ownership, status visibility, stakeholder communication, and on-time delivery. Includes hardware refresh waves, OS upgrades, Microsoft 365 rollouts, site openings, office moves, and merger and acquisition integration support.
- Manages vendor and partner relationships for service desk operations including hardware OEMs, software vendors, MSP and staff augmentation partners, mobile carriers, and managed print providers. Owns vendor SLAs, escalation paths, warranty management, performance reviews, and renewal input.
- Partners with Cybersecurity, Infrastructure, and Application teams on endpoint compliance, patching governance, conditional access support, vulnerability remediation at the endpoint, and major incident response. Ensures service desk processes support security standards and sensitive data handling at the end-user device.
- Drives self-service, automation, and AI-enabled support adoption to shift left routine work, reduce ticket volume, and improve user experience. Partners with the AI Enablement function to surface service desk use cases for AI adoption. Manages the service desk knowledge base as a strategic asset.
Qualifications:
- Experience driving self-services and automation.
- Experience managing service desk operating budgets and software license stewardship at the endpoint.
- Experience supporting global colleagues across time zones.
- Experience with Jira Service Management or another similar ITSM solution.
- Experience with major incident management and incident commander practices.
- Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.
Sourced by ZipRecruiter
1 - 10 Employees
Naperville, IL, US
1984
