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Maximus

8 Maximus Outreach Representative Jobs Hiring Near You

Maximus

Community Resource Provider (Remote)

VA · On-site +1

$40K - $49K/yr

Why Maximus? Flexibility That Fits Your Life - Work/life balance support with flexibility designed ... Outreach Client Service Representatives. - Maintain a professional demeanor representing the ...

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Maximus Jobs Information

What is it like to work at Maximus?

Maximus is a company that values a culture of innovation, collaboration, and customer-centricity, striving to make a positive impact in the communities it serves.

As a global leader in government services, Maximus operates in a dynamic environment with a diverse range of projects and clients, offering opportunities for employees to work on complex challenges and develop their skills in areas such as healthcare, employment services, and IT.

Working at Maximus may appeal to candidates who are passionate about public service, enjoy working in a fast-paced and collaborative team environment, and are motivated by the opportunity to make a meaningful difference in people's lives.

What makes Maximus an attractive place to work?

Maximus is a leading provider of government services and solutions, with a strong reputation for delivering high-quality services to public sector clients. The company's workplace is characterized by a culture of innovation, collaboration, and employee empowerment, with opportunities for professional growth and development through training and mentorship programs. Joining Maximus can provide individuals with a chance to make a meaningful impact in the public sector, while also advancing their careers in a stable and supportive work environment.

Do workers at Maximus get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Maximus pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
49% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.

At Maximus, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and July 2026.

Do part-time workers get paid time off at Maximus?

Only some people who work part-time get paid time off.
40% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between September 2025 and July 2026.

Is the health insurance from Maximus affordable enough for their workers?

Most people say the health insurance costs are okay.
74% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Maximus?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 53% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 75 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at Maximus worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Maximus workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Maximus workers to change shifts?

Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 126 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Maximus?

Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Maximus managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Maximus spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Maximus?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Maximus job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Maximus good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Maximus feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Maximus get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 127 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Maximus?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Maximus enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Maximus recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Maximus?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Maximus?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 118 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Maximus’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Maximus is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and July 2026.
What other companies are hiring for Outreach Representative jobs?
What are the most popular jobs at Maximus?
What are the most popular categories at Maximus?
Infographic showing various Outreach Representative job openings at Maximus in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 54% Physical, and 46% Remote job distribution.

Customer Service Representative II - Goshen, NY

Maximus

Goshen, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

288th of 482 rated business services

Job description

General information
Job Posting Title
Customer Service Representative II - Goshen, NY
Date
Monday, June 1, 2026
City
Goshen
State
NY
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently looking for a Customer Service Representative II to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.
This is an on-site position located in Goshen, NY.
Why Maximus?
Starting pay: $18.00/hour
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
  • EEU
  • Data Entry
  • Manual Notices

- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and/or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
- Must be able and willing to travel and provide site coverage as needed
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements
-Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
- Private and secure workspace
-Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
Maximus Required Computer Operating System
- Windows11 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer.
- For HP Users, Maximus requires removal of SMode
Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS).
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.00
Maximum Salary
$
20.00

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