Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work ...
4 Maximus Jobs Hiring in Indiana
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work ...
EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic ...
EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic ...
Customer Service Representative - Terre Haute, IN
Terre Haute, IN · On-site
$18/hr
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work ...
Customer Service Representative - Terre Haute, IN
Terre Haute, IN · On-site
$18/hr
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work ...
Customer Service Representative - Marion, IN
Marion, IN · On-site
$18/hr
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs ...
Customer Service Representative - Marion, IN
Marion, IN · On-site
$18/hr
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs ...
Maximus Jobs Information
What is it like to work at Maximus?
Maximus is a company that values a culture of innovation, collaboration, and customer-centricity, striving to make a positive impact in the communities it serves.
As a global leader in government services, Maximus operates in a dynamic environment with a diverse range of projects and clients, offering opportunities for employees to work on complex challenges and develop their skills in areas such as healthcare, employment services, and IT.
Working at Maximus may appeal to candidates who are passionate about public service, enjoy working in a fast-paced and collaborative team environment, and are motivated by the opportunity to make a meaningful difference in people's lives.
As a global leader in government services, Maximus operates in a dynamic environment with a diverse range of projects and clients, offering opportunities for employees to work on complex challenges and develop their skills in areas such as healthcare, employment services, and IT.
Working at Maximus may appeal to candidates who are passionate about public service, enjoy working in a fast-paced and collaborative team environment, and are motivated by the opportunity to make a meaningful difference in people's lives.
What makes Maximus an attractive place to work?
Maximus is a leading provider of government services and solutions, with a strong reputation for delivering high-quality services to public sector clients. The company's workplace is characterized by a culture of innovation, collaboration, and employee empowerment, with opportunities for professional growth and development through training and mentorship programs. Joining Maximus can provide individuals with a chance to make a meaningful impact in the public sector, while also advancing their careers in a stable and supportive work environment.
Do workers at Maximus get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and July 2026.
83% of people say they get paid breaks.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and July 2026.
Does Maximus pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
49% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
49% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
At Maximus, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and July 2026.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and July 2026.
Do part-time workers get paid time off at Maximus?
Only some people who work part-time get paid time off.
40% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between September 2025 and July 2026.
40% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between September 2025 and July 2026.
Is the health insurance from Maximus affordable enough for their workers?
Most people say the health insurance costs are okay.
74% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between July 2025 and July 2026.
74% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Maximus?
Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.
93% of people say they get paid time off.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 75 people who took the Breakroom Quiz between November 2024 and May 2026.
- 53% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 12% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 75 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers at Maximus worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Maximus workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.
39% report that they don’t have enough control over which shifts they work.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for Maximus workers to change shifts?
Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 126 people who took the Breakroom Quiz between November 2024 and June 2026.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 126 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Maximus?
Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and July 2026.
37% of people report it’s hard to get time off.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and July 2026.
Do Maximus managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at Maximus spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at Maximus?
Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
Is a Maximus job good for students?
Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and July 2026.
73% of students report this is a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at Maximus good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Maximus feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Maximus get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 127 people who took the Breakroom Quiz between August 2025 and July 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 127 people who took the Breakroom Quiz between August 2025 and July 2026.
Is it stressful to work at Maximus?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.
71% of people say they often feel stressed out at work.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Maximus enjoy their jobs?
Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and July 2026.
36% of people report they don’t enjoy their job.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Maximus recommend working with their team?
Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people get enough training when they start at Maximus?
Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.
72% of people report they got enough training when they started working here.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people get support to advance at Maximus?
Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 118 people who took the Breakroom Quiz between August 2025 and July 2026.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 118 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people think Maximus’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and July 2026.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and July 2026.
Do workers feel well informed about how Maximus is doing?
Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and July 2026.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and July 2026.
What are popular cities in Indiana for Maximus jobs?
What are the most popular jobs at Maximus?
What are the most popular categories at Maximus?
What are popular roles in Indiana?
$18/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 23 days ago
Maximus rating
6.8
Based on 300 frontline employees who took The Breakroom Quiz
289th of 485 rated business services
Job description
General information
Job Posting Title
Customer Service Representative - West Lafayette, IN
Date
Thursday, August 6, 2026
City
West Lafayette
State
IN
Country
United States
Working time
Full-time
Description & Requirements
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service
Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
- Class Start Date: September 22, 2026
- Location: Onsite - West Lafayette, IN
- Call Center Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri
- Base rate $18.00/hr
- Career development and promotional opportunities
- Competitive Compensation - Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
- Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing many complex tasks simultaneously.
- Team player with the ability to work independently.
- Ability to remain stationary for an extended period.
Preferred Skills and Qualifications
- Some college or a college degree.
- 2+ years of relevant professional experience.
- Call Center experience.
#INEligibility #INCSR #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.00
Maximum Salary
$
18.00
Job Posting Title
Customer Service Representative - West Lafayette, IN
Date
Thursday, August 6, 2026
City
West Lafayette
State
IN
Country
United States
Working time
Full-time
Description & Requirements
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service
Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
- Class Start Date: September 22, 2026
- Location: Onsite - West Lafayette, IN
- Call Center Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri
- Base rate $18.00/hr
- Career development and promotional opportunities
- Competitive Compensation - Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
- Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing many complex tasks simultaneously.
- Team player with the ability to work independently.
- Ability to remain stationary for an extended period.
Preferred Skills and Qualifications
- Some college or a college degree.
- 2+ years of relevant professional experience.
- Call Center experience.
#INEligibility #INCSR #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.00
Maximum Salary
$
18.00