MatrixCare
MatrixCare

60 Matrixcare Product Manager Jobs Hiring Near You

Customer Support Associate I

$18 - $24.50/hr

Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products * Utilize the Salesforce Service Console to log ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

... the MatrixCare products • Utilize the Salesforce Service Console to log customer cases • ... management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

... the MatrixCare products • Utilize the Salesforce Service Console to log customer cases • ... management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits ...

Senior Product Manager

San Diego, CA · On-site

$134K - $177K/yr

The Senior Product Manager - Consumer Health will own and evolve Resmed's consumer sleep monitoring portfolio, spanning connected sleep monitoring devices, companion digital experiences, and ...

Senior Software Engineer

Peachtree Corners, GA · On-site

$115K - $152K/yr

This role plays a critical part in scaling the SNAP product to broader market, supporting key and ... Strong experience in source code versioning, configuration management, and automated build ...

Sr Manager, Data Analytics

Halifax, NS · On-site +1

CA$170K - CA$212K/yr

Responsibilities Product Strategy & Roadmap * Define and execute the vision and strategy for Brightree's analytics product offerings. * Partner with Product Management leadership to identify ...

Coding level exceeds (or at minimum perform at required productivity levels equivalent of 8 ... Experience in quality assurance (QA) or case management a plus. * Experienced in review of the 485 ...

Sr Manager, Data Analytics

San Diego, CA · On-site +1

$170K - $212K/yr

Responsibilities Product Strategy & Roadmap * Define and execute the vision and strategy for Brightree's analytics product offerings. * Partner with Product Management leadership to identify ...

Collaborate with Product Managers to generate new business and expand existing accounts * Maintain comprehensive knowledge of all company product lines * Communicate effectively with Customer ...

Collaborate with Product Managers to generate new business and expand existing accounts * Maintain comprehensive knowledge of all company product lines * Communicate effectively with Customer ...

Collaborate with Product Managers to generate new business and expand existing accounts * Maintain comprehensive knowledge of all company product lines * Communicate effectively with Customer ...

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Customer Support Associate I

Remote

MatrixCare
Software Development • 201 - 500 employees

$18 - $24.50/hr

Other

Re-posted 13 days ago


Job description

Customer Support Associate I

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!

Essential Duties and Responsibilities:

  • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
  • Utilize the Salesforce Service Console to log customer cases
  • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
  • Utilize internal resources to assist in the prompt resolution of application and technical issues
  • Contribute to the maintenance and improvement of the knowledge base
  • Escalate calls to higher-level analysts according to defined support processes
  • Contribute to the monthly team goals
  • Participate in after-hours on-call rotation

Required Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills
  • Effective problem-solving, analytical, and prioritization abilities.
  • Excellent verbal and written communication skills
  • Technical aptitude with a willingness and ability to learn new technologies and applications
  • Ability to work collaboratively and effectively in a team environment
  • Strong attention to detail and being able to document issues
  • Resolving customer situations with professionalism and urgency.

Education and Experience:

  • Bachelor's degree or relevant workforce experience
  • One to two years of experience in technical support
  • Salesforce experience
  • Experience with Point of Sale or accounting applications a plus
  • Previous experience working remotely or in a distributed team environment