MatrixCare
MatrixCare

46 Matrixcare Software Jobs Hiring Near You

Customer Support Associate I

$18 - $24.50/hr

Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products * Utilize the Salesforce Service Console to log ...

Senior Software Engineer

Peachtree Corners, GA · On-site

$115K - $152K/yr

We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! Brightree, a ResMed company, is looking for a Senior Software Engineer to join the Brightree Resupply ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

Essential Duties and Responsibilities: • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products • ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

Essential Duties and Responsibilities: • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products • ...

... MatrixCare customers. This role reports to the Supervisor of Coding and Review Operations or ... Exceptional computer, software and typing skills. * Must have the ability to work independently ...

Senior Software Engineer

San Diego, CA · On-site

$130K - $171K/yr

We are seeking a Senior Software Engineer to join a new product engineering team being built in San Diego, developing software for providers in the sleep health diagnostics domain. This is a hands-on ...

We're passionate about solving problems across the entire software development lifecycle - whether that's investigating new technologies, frameworks and cloud services, developing new features ...

As a Software Engineer,you are passionate aboutcutting-edgetechnology andobsessedwithdelighting our customers.The ideal candidate has a creative mindset,is curiousandself-directed, enjoyssolving ...

Take a quality-first approach to software development by producing unit tests and supporting automated functional testing wherever possible * Leverage modern development tools, including AI-assisted ...

iOS Developer

San Diego, CA · On-site

$55 - $75.75/hr

Take a quality-first approach to software development by producing unit tests and automating functional testing wherever possible * Leverage modern development tools, including AI-assisted ...

With over 10,000 employees across 140 countries, we sit at the intersection of hardware, software, and data science. We are amid a significant technology transformation - accelerating capability in ...

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MatrixCare Jobs Information

What are the most popular job types at Matrixcare?

    What are the most popular categories at Matrixcare?

    Infographic showing various Software job openings at Matrixcare in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 69% Physical, 4% Hybrid, and 27% Remote job distribution.

    Customer Support Associate I

    Remote

    MatrixCare
    Software Development • 201 - 500 employees

    $18 - $24.50/hr

    Other

    Re-posted 11 days ago


    Job description

    Customer Support Associate I

    The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!

    Essential Duties and Responsibilities:

    • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
    • Utilize the Salesforce Service Console to log customer cases
    • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
    • Utilize internal resources to assist in the prompt resolution of application and technical issues
    • Contribute to the maintenance and improvement of the knowledge base
    • Escalate calls to higher-level analysts according to defined support processes
    • Contribute to the monthly team goals
    • Participate in after-hours on-call rotation

    Required Knowledge, Skills, and Abilities:

    • Excellent customer service and interpersonal skills
    • Effective problem-solving, analytical, and prioritization abilities.
    • Excellent verbal and written communication skills
    • Technical aptitude with a willingness and ability to learn new technologies and applications
    • Ability to work collaboratively and effectively in a team environment
    • Strong attention to detail and being able to document issues
    • Resolving customer situations with professionalism and urgency.

    Education and Experience:

    • Bachelor's degree or relevant workforce experience
    • One to two years of experience in technical support
    • Salesforce experience
    • Experience with Point of Sale or accounting applications a plus
    • Previous experience working remotely or in a distributed team environment