MatrixCare
MatrixCare

45 Matrixcare Customer Service Representative Jobs Hiring Near You

Customer Support Associate I

$18 - $24.50/hr

Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products * Utilize the Salesforce Service Console to log ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

... MatrixCare products • Utilize the Salesforce Service Console to log customer cases • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported ...

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

... MatrixCare products • Utilize the Salesforce Service Console to log customer cases • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported ...

The OASIS Review Coding Specialist is responsible for performing 485 Review, OASIS Review, and coding duties while providing excellent service levels deserved by all MatrixCare customers. This role ...

Practice Support Representative

Decatur, IL · On-site

$17.50 - $23.50/hr

We're looking for a customer-focused Practice Support Agentto support testing, scheduling, and customer service operations in a fast-paced healthcare environment. Practice Support Agents provide ...

Senior Software Engineer

Peachtree Corners, GA · On-site

$115K - $152K/yr

We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! Brightree ... and self-service capabilities, ensuring efficient onboarding and customer adoption. * Take an ...

Customer Support Specialist

Peachtree Corners, GA · On-site

$17 - $23/hr

The Representative's primary objective is to provide consultative responses to the many types of ... Answer questions regarding the Brightree application and its extended services in a friendly ...

New

The Physician portal sales specialist maintains good public relations, provides customer service, and technical support to all user accounts. DUTIES AND RESPONSIBILITIES: * Act as a client liaison ...

Once services are sold, TM is responsible for in-servicing and educating accounts, as well as ... customer needs * Leadership & Collaboration: Represents the company positively and works cross ...

Once services are sold, TM is responsible for in-servicing and educating accounts, as well as ... customer needs * Leadership & Collaboration: Represents the company positively and works cross ...

Once services are sold, TM is responsible for in-servicing and educating accounts, as well as ... customer needs * Leadership & Collaboration: Represents the company positively and works cross ...

Oversee new customer onboarding and implementation into RCM Intake Services through gathering customer information, enforcing RCM best practices, and building and training internal support teams.

Team Leader, 2nd Shift

Los Angeles, CA · On-site

$35.72 - $53.59/hr

Reads, understands and adheres to appropriate company and department policies and procedures to ensure legal compliance, safe and productive workplace and quality products and customer service. Must ...

Collaborate with support teams throughsalesprocess and long-term implementation of solution(s) using Customer Relationship Management (CRM) system. * Professionally represent Resmed as the subject ...

New

next page

Showing results 1-20

Customer Support Associate I

Remote

MatrixCare
Software Development • 201 - 500 employees

$18 - $24.50/hr

Other

Re-posted 11 days ago


Job description

Customer Support Associate I

The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!

Essential Duties and Responsibilities:

  • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
  • Utilize the Salesforce Service Console to log customer cases
  • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
  • Utilize internal resources to assist in the prompt resolution of application and technical issues
  • Contribute to the maintenance and improvement of the knowledge base
  • Escalate calls to higher-level analysts according to defined support processes
  • Contribute to the monthly team goals
  • Participate in after-hours on-call rotation

Required Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills
  • Effective problem-solving, analytical, and prioritization abilities.
  • Excellent verbal and written communication skills
  • Technical aptitude with a willingness and ability to learn new technologies and applications
  • Ability to work collaboratively and effectively in a team environment
  • Strong attention to detail and being able to document issues
  • Resolving customer situations with professionalism and urgency.

Education and Experience:

  • Bachelor's degree or relevant workforce experience
  • One to two years of experience in technical support
  • Salesforce experience
  • Experience with Point of Sale or accounting applications a plus
  • Previous experience working remotely or in a distributed team environment