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Lucid Software
Lucid Software

57 Lucid Software Customer Success Manager Jobs Hiring Near You

Lucid Software

Sr. Security Engineer

Salt Lake City, UT · On-site

$110.80K - $151.90K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

Lucid Software

Sr. Security Engineer

Salt Lake City, UT · On-site +1

$110.80K - $151.90K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

Lucid Software

Sr. Security Engineer

Raleigh, NC · On-site +1

$111.30K - $152.60K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

Lucid Software

Sr. Security Engineer

Raleigh, NC · On-site

$111.30K - $152.60K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

Lucid Software

Sr. Security Engineer

Salt Lake City, UT · On-site +1

$110.80K - $151.90K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

Lucid Software

Sr. Security Engineer

Raleigh, NC · On-site +1

$111.30K - $152.60K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

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Lucid Software Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Lucid Software?
What are the most popular categories at Lucid Software?
Infographic showing various Customer Success Manager job openings at Lucid Software in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% Physical, and 7% Remote job distribution.
Product Support Specialist

Product Support Specialist

Lucid Software

Salt Lake City, UT • On-site

Full-time

Posted 25 days ago

Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional communication and internal cross collaboration.
You'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media.
You will write about complex things in a simple way and can balance business and user needs. You'll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You'll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.
Responsibilities
  • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers.
  • Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
  • Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time.

Requirements
  • 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
  • A strong sense of personal ownership and responsibility
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions versus shutting down ideas

Preferred qualifications
  • Experience optimizing systems and driving improvements
  • Basic Project Management experience
  • Teaching or mentoring experience
  • A strong understanding of user experience principles
  • Technical aptitude and troubleshooting skills

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