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Lucid Software
Lucid Software

55 Lucid Software Customer Service Jobs Hiring Near You

Lucid Software

Sr. Security Engineer

Salt Lake City, UT · On-site

$110.80K - $151.90K/yr

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google ...

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Lucid Software Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Lucid Software?
What are the most popular categories at Lucid Software?
Infographic showing various Customer Service job openings at Lucid Software in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% Physical, and 7% Remote job distribution.
Customer Operations Intern - Part-time Fall 2026

Customer Operations Intern - Part-time Fall 2026

Lucid Software

Raleigh, NC

$14.75 - $19.50/hr

Other

Posted 8 days ago

Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.  

Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.

Responsibilities: 
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
  • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
  • Assist in writing clear Help Center and user education content
  • Engage with our users in the Lucid Community
  • Investigate and process customer requests for cancellation and refunds over email
  • Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
  • Research accounts in which payments have been posted and customer disputes activity
  • Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
  • Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

  • Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
  • A strong sense of personal ownership and responsibility
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions versus shutting down ideas
  • This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday)
Preferred Qualifications
  • Experience troubleshooting technical issues
  • Experience in content creation
  • Basic data analytics or statistical skills
  • Teaching or mentoring experience

This internship is part-time in the fall.

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