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60 Loandepot Customer Service Representative Jobs Hiring Near You

loanDepot

Mortgage Sales - CSR Experience

Birmingham, MI · On-site

$70K - $120K/yr

Position Summary : loanDepot is offering an incredible opportunity for individuals seeking a ... Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

loanDepot

Mortgage Sales - CSR Experience

Peoria, AZ · On-site

$70K - $120K/yr

Position Summary : loanDepot is offering an incredible opportunity for individuals seeking a ... Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

loanDepot

Mortgage Sales - CSR Experience

Scottsdale, AZ · On-site

$70K - $120K/yr

Position Summary : loanDepot is offering an incredible opportunity for individuals seeking a ... Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

loanDepot

Mortgage Sales - CSR Experience

Glendale, AZ · On-site

$70K - $120K/yr

Position Summary : loanDepot is offering an incredible opportunity for individuals seeking a ... Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

loanDepot

Mortgage Sales - CSR Experience

Dearborn, MI · On-site

$70K - $120K/yr

Position Summary : loanDepot is offering an incredible opportunity for individuals seeking a ... Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

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loanDepot Jobs Information

Do workers at loanDepot get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2026.

Does loanDepot pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

At loanDepot, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between July 2025 and August 2026.

Is the health insurance from loanDepot affordable enough for their workers?

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at loanDepot?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between July 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 67% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers at loanDepot worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.

Do loanDepot workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for loanDepot workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at loanDepot?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Do loanDepot managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at loanDepot spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at loanDepot?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at loanDepot good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at loanDepot feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at loanDepot get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at loanDepot?

Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at loanDepot enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at loanDepot recommend working with their team?

Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at loanDepot?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at loanDepot?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think loanDepot’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how loanDepot is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Loandepot?

What are the most popular categories at Loandepot?

Infographic showing various Customer Service Representative job openings at Loandepot in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative - Mortgage Experience REQUIRED

loanDepot

Garland, TX • On-site

$70K - $120K/yr

Full-time

Medical, Dental, Vision

Posted 15 days ago

loanDepot rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Position Summary: 

Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Manages and effectively responds to emails/voicemails received from both internal and external customers. 

Responsibilities: 

  • Handles inbound and outbound calls to current and early-stage delinquent accounts.
  • Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquires.
  • Technologically savvy & demonstrates ability to work in several systems at the same time.
  • Performs other duties and projects as assigned. 

Requirements:

  • Minimum of 1 year experience in mortgage servicing.
  • Excellent communication skills—both verbal and written.
  • Spanish speaking highly preferred.
  • Black Knight MSP & Collections experience a plus.
  • High School Diploma or equivalent required.
  • Position is currently fully remote with the possibility of moving to a hybrid model in the future of 1-2 days in the Plano, TX office.  Candidate must be open to a future hybrid model.  

Why work for #teamloanDepot:

  • Competitive compensation package based on experience and skill set.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health. 

About loanDepot: 

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. 

Base pay is one part of our total compensation package. The base pay for this role is $20 per hour for non-Spanish speaking reps and $21 per hour for Spanish speaking reps. In addition to the hourly rate, the Customer Service Representatives are also eligible to receive a monthly incentive bonus plan. 

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.

Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457

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