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36 Kroll Customer Service Representative Jobs Hiring Near You

Kroll

Vice President, Expert Services

Los Angeles, CA · Hybrid

$90K - $200K/yr

Our Commercial Expert Services provide testimonial and non-testimonial consulting services ... About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly ...

Kroll

Analyst, Transaction Advisory Services

New York, NY · Hybrid

$60K - $100K/yr

Our Transaction Advisory Services practice provides seamless analytical advisory through the deal ... help represent diverse communities * Experience working with diverse teams About Kroll Join the ...

Kroll

Vice President, Expert Services

Los Angeles, CA · On-site

$90K - $200K/yr

Our Commercial Expert Services provide testimonial and non-testimonial consulting services ... About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly ...

Kroll

Analyst, Transaction Advisory Services

New York, NY · On-site

$60K - $100K/yr

Our Transaction Advisory Services practice provides seamless analytical advisory through the deal ... help represent diverse communities * Experience working with diverse teams About Kroll Join the ...

Kroll

Analyst, Transaction Advisory Services

Chicago, IL · On-site

$60K - $100K/yr

Excellent written and verbal communication skills that help represent diverse communities ... About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly ...

Kroll

Analyst, Transaction Advisory Services

Chicago, IL · Hybrid

$60K - $100K/yr

Excellent written and verbal communication skills that help represent diverse communities ... About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly ...

Kroll

Associate, Mergers & Acquisitions

New York, NY · On-site

$100K - $200K/yr

On the sell-side, Kroll works with family and founder owned businesses, private equity backed ... Strong interest on researching the financial service industry. * Ability to make effective ...

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Kroll Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Kroll?

Kroll is a global risk and financial advisory firm that values a collaborative and dynamic work environment, fostering a culture of teamwork, innovation, and expertise. The company's structure is organized into specialized teams, including forensic, risk, and financial advisory services, allowing professionals to develop their skills and expertise in a specific area. Working at Kroll may appeal to candidates seeking a challenging and rewarding career in a fast-paced, global organization with opportunities for professional growth and development.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Kroll?
What are the most popular categories at Kroll?
Infographic showing various Customer Service Representative job openings at Kroll in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 66% Physical, 30% Hybrid, and 4% Remote job distribution.
Vice President, Expert Services

Vice President, Expert Services

Kroll

Los Angeles, CA • Hybrid

$90K - $200K/yr

Full-time

Posted 25 days ago

Job description

Our Commercial Expert Services provide testimonial and non-testimonial consulting services primarily to law firms.  Vice Presidents work on a variety of matters, including those in antitrust, securities and finance, intellectual property, and breach of contract disputes.

Day-to-day responsibilities:

  • Researching target industries as well as competitor information.
  • Managing client engagements from day-to-day interaction with the client through to staffing and managing the resources and work plan through to timely completion.
  • Perform in-depth industry, market, and competitor research and valuation analysis on a wide range of public and private entities using all accepted approaches and theory.
  • Responsible for drafting exhibits and sections of expert reports in a wide variety of disputes; working with clients to prepare expert testimony. 
  • Present reports regarding analysis and conclusions of findings to clients and other team members.
  • The ideal candidate will have a Bachelor's or Master's degree in Economics, Applied Economics, or Finance from an accredited college/university.
  • 4-5 years of experience working in consulting firms, preferably litigation consulting firms. 

  • Prior experience working across antitrust, securities and finance, intellectual property, and breach of contract disputes

  • Demonstrated leadership experience including managing and developing client relationships as well as mentoring and developing staff.
  • Strong analytical and problem-solving skills.
  • Knowledge of software packages including MS Excel, Word, and PowerPoint; expertise in Stata, Python and R would be a plus.
  • Excellent written and verbal communication skills.
  • Experience working with diverse teams.

Essential Traits:

 The ideal candidate will have a Bachelor's or Master's degree in Economics, Applied Economics, or Finance from an accredited college/university.

  • 4-5 years of experience working in consulting firms, preferably litigation consulting firms. 

  • Prior experience working across antitrust, securities and finance, intellectual property, and breach of contract disputes

  • Demonstrated leadership experience including managing and developing client relationships as well as mentoring and developing staff.
  • Strong analytical and problem-solving skills.
  • Knowledge of software packages including MS Excel, Word, and PowerPoint; expertise in Stata, Python and R would be a plus.
  • Excellent written and verbal communication skills.
  • Experience working with diverse teams.

About Kroll 

Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

Salary range for this role is $90,000 - $200,000 USD 

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