60 Justworks Customer Success Manager Jobs Hiring Near You

Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
About the Team / Product at Justworks
The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers' needs and our business' risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.
By joining us, you'll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.
We're looking for teammates who will help shape Justworks' future and make a profound impact on our business. As a Product Manager, you'll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you'll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers' experience. You'll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.
About the Role / What You'll Work On
The Contractor Pod's mission is to build one unified product experience for every business that pays a contractor through Justworks, whether that contractor is based in the US or abroad, paid in dollars or a local currency, engaged for a single project or on an ongoing basis. These flows evolved separately over time and don't yet feel like one product; closing that gap is what this pod exists to do.
Contractor is also often the very first way a small business engages with Justworks, well before it's ready for a full PEO, EOR, or global payroll relationship. That makes this pod's work both a product bet and a growth bet: get the contractor experience right, and it becomes the front door to everything else Justworks offers.
As a Senior Product Manager on this team, you'll drive the roadmap for one or more contractor-focused initiatives, from unifying how contractors get paid regardless of currency or classification, to building bulk and recurring payment capabilities for businesses paying many contractors at once. You'll scope and prioritize with research-backed case development and work through the complete product development lifecycle to successful delivery. A meaningful part of this role is navigating a genuinely complex regulatory landscape, since contractor classification and pay rules vary by country. You'll need to build a sharp, data-backed point of view and partner closely with legal and international operations to make calls in areas where policy is still being defined.
As a champion for your team's focus and productivity, you'll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks' business objectives. Though not yet actively teaching product management, you'll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.
You'll own execution across the contractor roadmap, working alongside a parallel platform initiative that's rebuilding the underlying data and identity foundations this product depends on, and making sure product decisions and platform work stay in lockstep rather than drifting apart.
Day-to-day, you'll work closely with engineering and design to ship against a fast-moving roadmap, and with legal, international operations, and customer-facing teams to understand where the current experience breaks down and how to prioritize fixing it.
Your Success Profile
Responsibilities

• Own and drive the product vision and roadmap for Contractor
• Conduct high-quality research to inform case development and product decisions.
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams.

• Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work
As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Business insight - applying knowledge of business and the marketplace to advance the organization's goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• Minimum of 5 years of product management experience in a modern technology business.
• A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC.
• Experience leading complex, cross-team initiatives from ideation to execution.

• You've led technical products and/or have a background in computer science (or similar).
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
• Deep user empathy and a high bar for user experience.
• Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction.
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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