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61 Itron Project Manager Jobs Hiring Near You

Itron, Inc

Solutions Consultant

Chicago, IL

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... project charters, guiding customers through solution functionality, addressing technical ...

Itron, Inc

Software Engineering Manager

Chicago, IL

Locusview, recently acquired by Itron, is building a cloudbased digital construction platform that helps leading gas and electric utility companies manage complex infrastructure projects in real time.

Itron, Inc

Staff Electrical Engineer

San Jose, CA

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Represent Test Engineering across Product Management, R&D, Operations, Quality, and PMO to ensure ...

Itron, Inc

Staff Electrical Engineer

Liberty Lake, WA

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Represent Test Engineering across Product Management, R&D, Operations, Quality, and PMO to ensure ...

Itron, Inc

FP&A Specialist - DCM

Liberty Lake, WA · Hybrid

$75K/yr

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Participate in project status meetings and follow up on financial action items to ensure ...

New

Itron, Inc

Senior Manufacturing Engineer

West Union, SC

$77K - $105K/yr

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Project management experience. * Experience working with external equipment suppliers, system ...

Itron, Inc

Director Quality

West Union, SC

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... projects. * Develop and execute longterm quality strategies that align with business objectives ...

Itron, Inc

Business Operations Specialist

Austin, TX

$97K - $115K/yr

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Partner crossfunctionally to define project and task structures that support accurate time tracking ...

Itron, Inc

Business Operations Specialist

Liberty Lake, WA

$96K - $114K/yr

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... Partner crossfunctionally to define project and task structures that support accurate time tracking ...

PNM Resources

MDMS/AMI Admin

Albuquerque, NM · On-site

$106K - $133K/yr

Project Management and Collaboration * Participate in AMI-related projects, including new ... Relevant AMI/MDMS certifications (e.g., Itron, OpenWay,). * IT certifications (e.g., CompTIA ...

TXNM Energy

MDMS/AMI Admin

Albuquerque, NM

$106K - $133K/yr

Project Management and Collaboration * Participate in AMI-related projects, including new ... Relevant AMI/MDMS certifications (e.g., Itron, OpenWay,). * IT certifications (e.g., CompTIA ...

New

Itron, Inc

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... This role is not the overall project or program owner. Instead, it is a handson technical ...

PNM Resources

MDMS/AMI Admin

Albuquerque, NM

$106K - $133K/yr

Project Management and Collaboration * Participate in AMI-related projects, including new ... Relevant AMI/MDMS certifications (e.g., Itron, OpenWay,). * IT certifications (e.g., CompTIA ...

New

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Itron Jobs Information

Do workers at Itron get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Itron pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Itron worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Itron workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it for Itron workers to change shifts?

Most people find it hard to change shifts.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Itron?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Itron managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Itron spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Itron?

Some people find it hard to take sick days.
53% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Itron?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Itron enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Itron?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Itron?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Itron’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Itron is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Project Manager jobs?
What are the most popular jobs at Itron?
What are the most popular categories at Itron?
Infographic showing various Project Manager job openings at Itron in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 51% Physical, 41% Hybrid, and 8% Remote job distribution.
Technical Support & Solutions Manager

Technical Support & Solutions Manager

Itron, Inc

New York, NY

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Itron rating

6.2

Company rating: 6.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

121st of 139 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this highimpact role, you will design and operationalize scalable support processes that deliver an exceptional customer experience, strengthen product feedback loops, and ensure responsive and reliable support for our utility clients.
You will serve as the operational owner of technical support, collaborating closely with Engineering, Customer Success, and global support teams to drive timely issue resolution, transparent communication, and continuous solution improvement. This role also provides technical advisory support on active deployments, acting as a consultative escalation point-not an implementation owner.
This position is ideal for an accountable, innovative, and customercentric leader who thrives in a collaborative and agile environment and is energized by building operational maturity as our enterprise SaaS business scales.
Duties & Responsibilities
Support Process Ownership
  • Design, implement, and continuously improve scalable enterprise support processes aligned with Itron's customerfirst values.
  • Define SLAs, severity classifications, escalation paths, and communication frameworks.
  • Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution.
  • Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle.
  • Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality.
  • Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service.
  • Develop dashboards, operational metrics, and executivelevel reporting that offer transparent insights for internal and customer stakeholders.
Customer Experience & Escalation Management
  • Serve as the escalation point for highseverity issues requiring technical, operational, or crossfunctional intervention.
  • Uphold enterprisegrade responsiveness and problemsolving to maintain customer trust in critical infrastructure environments.
  • Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them.
  • Represent customer support themes and insights within product, engineering, and solutionplanning forums.
Technical Advisory Support
  • Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices.
  • Assist with troubleshooting during early deployments to ensure smooth transitions to steadystate operations.
  • Act as a subjectmatter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding.
  • Partner with Engineering to improve production observability, monitoring, alerting, and diagnostic workflows to enable faster issue detection, triage, and root cause identification
  • Lead technical incident triage and coordinate cross-functional root cause analysis (RCA) efforts for complex production issues, including identification of systemic corrective and preventative actions
SteadyState Solution Support Ownership
  • Own ongoing support for customerspecific configurations, integrations, environments, and deployed solutions.
  • Ensure seamless transition from implementation to longterm support with highquality documentation and knowledge handoff.
  • Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value.
  • Serve as a longterm technical support point of contact for enterprise customers.
Team Leadership & Global Operations
  • Manage and develop Indiabased support representatives, fostering an accountable, collaborative, and growthoriented culture.
  • Set clear expectations for performance, quality, SLAs, and customer communication.
  • Provide coaching, continuous feedback, and career development opportunities.
  • Partner with Engineering leadership to maintain effective escalation workflows and operational alignment.
  • Build a scalable global support coverage model that meets the needs of a growing enterprise customer base.
  • Participate in hiring as support volume and team capacity expand.
Note: This role does not own implementation, delivery, or project management.
Required Skills & Experience
  • 7+ years of experience in enterprise SaaS technical support, support operations, or customer technical operations.
  • Proven experience supporting large enterprise customers with complex operational and stakeholder environments.
  • Strong expertise with support tooling such as Jira Service Management, Zendesk, ServiceNow, or similar.
  • Demonstrated ability to partner effectively with Engineering on triage, debugging, prioritization, and defect management.
  • Experience defining, maturing, and scaling support processes within a growing organization.
  • Strong written and verbal communication skills with a customercentric, transparent, and solutionoriented approach.
  • Ability to work authentically, collaboratively, and with high accountability in a fastmoving environment.
Preferred Skills & Experience
  • Experience supporting utility, industrial, or regulated infrastructure customers.
  • Background in technical architecture, solutions engineering, or implementation support.
  • Knowledge of cloud platforms, APIs, integrations, and modern enterprise technology stacks.
  • Experience supporting mobile and web applications in field or distributed operational environments.
Why This Role MattersOur customers operate critical infrastructure where reliability, responsiveness, and clarity are essential. Exceptional support directly strengthens customer trust, renewal outcomes, and solution performance. This role will establish the global support foundation needed as we scale from 6 to 10-12 enterprise customers over the next 18 months-ensuring Itron continues to deliver innovative, customercentric, and operationally excellent solutions in the utility and energy sector.Pay Transparency Info:The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000 - $205,250
Benefits Info:This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-QW1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.


Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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