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Benefits Analyst

Job Description

The Benefits Analyst is an integral member of the HCM Benefits Team that will play a role in partnering with and providing exceptional customer service to our clients and other internal teams including Product Support, EDI, and Customer Success Managers. The member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include system documentation, configuration, quality assurance tasks, issue resolution, and other special projects.

Core Job Duties

• Serve as the subject matter expert for configuring insurance plans within the isolved Benefits Module, ensuring all client-specific plan designs are accurately reflected.
• Prepare and manage benefit enrollment periods, including annual open enrollment, new hire enrollments, and life events.
• Coordinate the synchronization of COBRA, FSA, HSA, and HRA plans with isolved Benefit Services, when applicable.
• Partner with client and isolved EDI Team on carrier feed status during Renewal period, ensuring client is engaged and abreast of carrier timelines.
• Develop and upload enrollment data import templates for accurate population of insurance plan information.
• Communicate with clients timely regarding the configuration status and changes made to current system configuration.
• Support Clients with troubleshooting enrollment functionality, including eligibility rules, terms, and timelines.
• Provide timely resolution for enrollment-related issues, ensuring minimal disruption for clients during critical enrollment windows.
• Build and maintain strong working relationships with clients and internal stakeholders, consulting with them to ensure satisfaction and alignment of support goals.
• Collaborate with cross-functional teams to anticipate client needs and develop forward-thinking solutions that address important client pain points and strategic initiatives.
• Identify opportunities to optimize system configurations and propose technological enhancements to improve operational efficiency and client experiences.
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Minimum Qualifications

• Advanced skills in benefits or insurance systems configuration and troubleshooting.
• Strong analytical, technical, and problem-solving capabilities with a detail-oriented mindset.
• Excellent interpersonal, verbal, and written communication skills to deliver clear and impactful client support.
• Demonstrated experience in delivering high-quality customer support, with a focus on client satisfaction and relationship-building.
• Ability to handle complex client inquiries with professionalism and provide tailored solutions in a timely manner.
• Proven ability to manage multiple priorities, meet competing deadlines, and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with project management or case management tools.
• Logical problem solver with excellent follow through and detail orientation skills.
• Must be able to work overtime during peak periods

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.