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60 Insulet Customer Support Representative Jobs Hiring Near You

Insulet Corporation

Material Handler - Onsite

Boston, MA

$18.25 - $22/hr

Minimum 1 year experience in Distribution, Receiving, or Manufacturing Support in regulated ... Must be extremely service, internal customer, and detail oriented. * Must be able to effectively ...

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Insulet Jobs Information

What is it like to work at Insulet?

Insulet is a company that values innovation, collaboration, and patient-centricity, fostering a culture that encourages employees to think creatively and work together to drive meaningful change.

The company's structure is organized into cross-functional teams that work closely together to develop and commercialize its products, such as the Omnipod insulin management system, in a fast-paced and dynamic environment. Insulet's headquarters is located in Massachusetts, with additional facilities in the United States and internationally.

Working at Insulet may appeal to candidates who are passionate about making a difference in the lives of people with diabetes and are motivated by the opportunity to work on cutting-edge medical technology, collaborate with a talented and diverse team, and contribute to a company that is committed to improving patient outcomes.
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Infographic showing various Customer Support Representative job openings at Insulet in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 31% Hybrid, and 2% Remote job distribution.
Sr. Employee Relations Specialist (Onsite - Acton, MA)

Sr. Employee Relations Specialist (Onsite - Acton, MA)

Insulet Corporation

Acton, MA

$81K - $122K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Job Summary

The Sr. Employee Relations Specialist supports designated organizations and focuses on performance management, disciplinary actions, and policy interpretation. The Sr. ER Specialist ensures consistent and compliant handling of ER issues and contributes to a positive workplace culture through proactive support and collaboration with HR Business Partners and managers.

Responsibilities

  • Manage underperformance cases, including coaching plans and performance improvement plans (PIPs).

  • Support managers with disciplinary actions such as verbal and written warnings, final notices, and terminations.

  • Ensure documentation and actions are aligned with company policies and local employment laws.

  • Provide day-to-day ER support to managers and HRBPs within the assigned organizations.

  • Identify trends and flag emerging issues for further review.

  • Track outcomes and identify patterns or risks related to separations.

  • Interpret and apply company policies and procedures.

  • Support policy updates and contribute to ER process improvements.

  • Assist in delivering training and coaching to managers on ER topics such as documentation, corrective action, and policy adherence.

  • Manage ER cases in ServiceNow, ensuring timely and accurate documentation.

  • Maintain confidentiality and professionalism in all case handling.

  • Collaborate with Legal, HRBPs, and other stakeholders as needed.

  • Provide support for overflow casework from other ER team members based on team capacity.

  • Participate in team-wide initiatives and contribute to a collaborative ER environment.

  • Other duties as assigned

Education and Experience

  • Bachelor's degree; Degree in HR, Business, or related field preferred.

  • 5 years of progressive HR or ER experience, with a focus on performance and conduct management.

  • Strong understanding of employment law and ER practices.

  • Experience partnering with managers and HRBPs to resolve sensitive employee issues.

  • Excellent communication, judgment, and organizational skills.

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $81,600.00 - $122,400.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000

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