60 Hubspot Customer Success Manager Jobs Hiring Near You

POS-7292
Application deadline: Monday, August 17th at 9am ET
Role Summary
Our mission at HubSpot is to help millions of organizations grow better.
The Customer Insights team, part of the Integrated Marketing & Strategy organization, helps HubSpot make better decisions by bringing the voice of the market and customer into product and go-to-market strategy. As a Senior Market Researcher, you'll design and deliver research that uncovers market opportunities, customer needs, competitive dynamics, and emerging trends across Marketing, Sales, and Service. You'll partner closely with Product Marketing, Product, UX Research, Customer Experience, Strategy, and executive stakeholders to translate complex business questions into clear, actionable insights that shape strategic decisions.
What You'll Do

• Lead end-to-end quantitative and mixed-method market research projects, from research design through executive-ready recommendations.
• Design surveys, sampling strategies, and research methodologies that produce reliable, actionable insights.
• Analyze research data using statistical techniques and AI-assisted workflows to identify meaningful trends, customer behaviors, and market opportunities.
• Synthesize findings from multiple sources-including market research, customer feedback, UX research, competitive intelligence, and secondary research-to develop comprehensive points of view.
• Partner with Product Marketing, Product Management, Strategy, Customer Experience, and UX Research teams to translate business questions into research plans that inform strategic decisions.
• Deliver compelling presentations and storytelling that influence product strategy, messaging, positioning, and go-to-market priorities.
• Manage relationships with external research vendors and panel providers to ensure high-quality data collection and project execution.
• Continuously evolve research methodologies, leveraging AI-powered research tools and emerging best practices to improve efficiency, scalability, and insight quality.

What You'll Bring
Required Qualifications

• 5+ years of experience in Market Research, Customer Insights, Consumer Insights, or a related research discipline, ideally within B2B SaaS or technology.
• Expertise designing and executing quantitative market research, including survey methodology, questionnaire design, sampling, and statistical analysis.
• Experience with modern research platforms such as Qualtrics, QuestionPro, or similar survey tools.
• Experience incorporating AI tools (such as ChatGPT, Claude, Gemini, or similar technologies) into research workflows to improve efficiency and insight generation.
• Strong executive communication skills with the ability to translate complex research into clear business recommendations.
• Demonstrated ability to manage multiple concurrent research initiatives and prioritize effectively in a fast-moving environment.
• Experience building collaborative relationships across Product, Marketing, Strategy, UX Research, Customer Experience, and leadership teams.

Nice-to-Have Qualifications

• Experience researching CRM, Marketing Technology, Sales/CRM, Customer Service, or adjacent B2B software markets
• Experience with AI-native research platforms such as Outset.ai, Panoplai (Glimpse), or similar emerging research technologies
• Experience managing external research agencies, panel providers, or syndicated research vendors
• Experience building executive dashboards or visualizations
• Familiarity with competitive intelligence, market sizing, segmentation, or pricing research

Where You'll Work

• Location: United States
• Work Location Preference: Remote (Hybrid eligible where applicable)
• Travel: Up to once per year

Application Requirements

• Applications must be submitted by: Monday, August 17th at 9am ET
• Applications must be submitted in: English
• Cover Letter: Optional

Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$112,000-$168,000 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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• HubSpot Careers
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