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Hotwire Communications

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Hotwire Communications Jobs Information

What is it like to work at Hotwire Communications?

Hotwire Communications is a global technology communications agency that prioritizes creativity, collaboration, and innovation in its work culture. The agency is structured into specialized teams, including creative, media, and digital, which work together to deliver integrated communications solutions for its clients. Working at Hotwire Communications may appeal to professionals seeking a dynamic and fast-paced environment where they can contribute to high-profile campaigns and develop their skills in a supportive and entrepreneurial team.

What makes Hotwire Communications an attractive place to work?

Hotwire Communications is a leading provider of technology and communications services, offering a range of innovative solutions to businesses and organizations. The company's workplace is characterized by a collaborative and dynamic environment, where employees can engage in creative problem-solving, work on diverse projects, and develop their skills through ongoing training and professional development opportunities. By joining Hotwire Communications, individuals can contribute to the company's mission of delivering exceptional service and solutions, while also advancing their careers and achieving their personal and professional goals.

Do workers at Hotwire Communications get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Hotwire Communications pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

At Hotwire Communications, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Hotwire Communications affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 17 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Hotwire Communications?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Hotwire Communications worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Hotwire Communications workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for Hotwire Communications workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and April 2026.

How easy is it to get time off at Hotwire Communications?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Hotwire Communications managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Hotwire Communications spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Hotwire Communications?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Hotwire Communications good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and April 2026.

Do people at Hotwire Communications feel treated with respect by their managers?

Most people feel treated with respect by their managers.
96% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Hotwire Communications?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications recommend working with their team?

Most people recommend working with their team.
68% of people report that they would recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Hotwire Communications?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Hotwire Communications?

Most people are given support to advance their career here.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Hotwire Communications’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Hotwire Communications is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Account Manager jobs?

What are the most popular jobs at Hotwire Communications?

What are the most popular categories at Hotwire Communications?

Infographic showing various Account Manager job openings at Hotwire Communications in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.

Launch Account Manager

Hotwire Communications Ltd

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 98 rated telecommunications companies

Job description

The Launch Account Manager is responsible for building relationships with boards as well as POA offices for assigned properties. The incumbent ensures the launch process progresses according to plan and the property receives the "white glove" experience from day one. The Launch Account Manager is the one-site key communicator between the company and the property during the launch and installation phase of a project.
RESPONSIBILITIES:
  • Maintains constant and ongoing communication regarding project status with property stakeholders.
  • Is on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary/required during the move-in process after TCO.
  • Holds meetings whenever appropriate with community representatives or developers.
  • Represents company during scheduled property Town Halls and/or Board Meetings.
  • Collaborate with operational teams and create orders for all operational needs including number of on-site personnel, back-office workspace, equipment and office trailer space on premise if applicable, restroom facilities etc, and all other necessary equipment for operational efficiency.
  • Obtains list of property VIPs, Board Members and other "friendlies" for testing and initial installs.
  • Obtains map(s) of property/community and diagrams/floor plans for the homes/condos to be installed.
  • Obtains list of units and provides all relevant information to billing to ensure Hotwire commences accurate billing based on contract terms.
  • Coordinates "pre-launch" community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team.
  • Coordinates contract deliverables including hardware and services to common area(s) and back-office locations.
  • Coordinates to ensure that the common area(s) within the contract are completed prior to system activation, working with other departments, i.e. construction, installation teams, etc.
  • Personally, handles MSAs and all correspondence for VIPs, Board Members other "friendlies."
  • Handles all escalated customer and on-site subscriber issues including damage claims.
  • Coordinates and executes informational community-wide meetings with resident population with the goal of training on technology or informing community of project status/changes.
  • Introduces ongoing operational Account Manager to the property upon turnover to internal operations group.
  • Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.
  • Consistent exercise of independent judgment and discretion in all matters associated with projects.
  • Responds to all customer web inquiries and online/social media posts.
  • Updates the customized web portal blog (when applicable).
  • For Launch Account Managers within Developing markets, must be able to travel up to 80% of the time.
  • Other duties as required or assigned.

MINIMUM QUALIFICATIONS:
  • Bachelor's degree preferred or equivalent.
  • At least 2 years' telecommunications industry experience with account management experience preferred.
  • Knowledge of cable and telecommunications products and services a plus
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture.
  • Ability to travel up to 80% of the time
  • Must be able to drive and have active and clean, non-restrictive, state issued driver's license in assigned territory.

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-JW1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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