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Hotwire Communications
Hotwire Communications

60 Hotwire Communications Desktop Support Jobs Hiring Near You

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Hotwire Communications Jobs Information

What is it like to work at Hotwire Communications?

Hotwire Communications is a global technology communications agency that prioritizes creativity, collaboration, and innovation in its work culture. The agency is structured into specialized teams, including creative, media, and digital, which work together to deliver integrated communications solutions for its clients. Working at Hotwire Communications may appeal to professionals seeking a dynamic and fast-paced environment where they can contribute to high-profile campaigns and develop their skills in a supportive and entrepreneurial team.

What makes Hotwire Communications an attractive place to work?

Hotwire Communications is a leading provider of technology and communications services, offering a range of innovative solutions to businesses and organizations. The company's workplace is characterized by a collaborative and dynamic environment, where employees can engage in creative problem-solving, work on diverse projects, and develop their skills through ongoing training and professional development opportunities. By joining Hotwire Communications, individuals can contribute to the company's mission of delivering exceptional service and solutions, while also advancing their careers and achieving their personal and professional goals.

Do workers at Hotwire Communications get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Hotwire Communications pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

At Hotwire Communications, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Hotwire Communications affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 17 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Hotwire Communications?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Hotwire Communications worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Hotwire Communications workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for Hotwire Communications workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and April 2026.

How easy is it to get time off at Hotwire Communications?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Hotwire Communications managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Hotwire Communications spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Hotwire Communications?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Hotwire Communications good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and April 2026.

Do people at Hotwire Communications feel treated with respect by their managers?

Most people feel treated with respect by their managers.
96% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Hotwire Communications?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications recommend working with their team?

Most people recommend working with their team.
68% of people report that they would recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Hotwire Communications?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Hotwire Communications?

Most people are given support to advance their career here.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Hotwire Communications’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Hotwire Communications is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular job types at Hotwire Communications?
    What are the most popular jobs at Hotwire Communications?
    What are the most popular categories at Hotwire Communications?
    Infographic showing various Desktop Support job openings at Hotwire Communications in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Remote job distribution.
    Remote Technical Engagement Specialist

    Remote Technical Engagement Specialist

    Hotwire Communications

    Fort Lauderdale, FL • Remote

    $35K - $41K/yr

    Full-time

    Posted 3 days ago

    Hotwire Communications rating

    8.3

    Company rating: 8.3 out of 10

    Based on 25 frontline employees who took The Breakroom Quiz

    19th of 96 rated telecommunications companies

    Job description

    The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution

    • Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers.
    • Serves as the first level of Trouble support for all services.
    • Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc.
    • Review scheduled trouble tickets for possible remote resolution.
    • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
    • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
    • Phone, chat and email contact with customers to make recommendations on services and resolve issues.
    • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.
    • Serve as primary support liaison between Hotwire Communications and our residential customers.
    • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
    • Other duties as assigned.

    MINIMUM QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Ability to speak clearly using grammatically correct English (Other language skills a plus)
    • Must have a High School Diploma or
    • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support
    • Strong communication and organizational skills
    • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions:
    • A quiet workplace so you can focus on delivering excellent service to our customers
    • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
    • Candidates must provide and meet all technical requirements prior to the first day of training

    BENEFITS:

    We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

    • Comprehensive Healthcare/Dental/Vision Plans
    • 401K Retirement Plan with Company Match
    • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
    • Paid Volunteer Time
    • Paid Parental Leave
    • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
    • Employee Referral Bonuses
    • Exclusive Entertainment Discounts/Perks

    Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    What Hotwire Communications employees say

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    Benefits

    Hours and flexibility

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    Get the full story on Breakroom