Ensure alignment and coordination across Customer Service, Operations, Engineering, Manufacturing ... logistics) * Drive process improvements to enhance responsiveness, accuracy, and efficiency 3. ...
1 Hendrickson Logistics Coordinator Jobs Hiring Near You
Ensure alignment and coordination across Customer Service, Operations, Engineering, Manufacturing ... logistics) * Drive process improvements to enhance responsiveness, accuracy, and efficiency 3. ...
Hendrickson Jobs Information
What is it like to work at Hendrickson?
Hendrickson is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement.
As a leading global supplier of integrated suspension and braking systems, Hendrickson operates in a dynamic and fast-paced environment, with a diverse team of engineers, technicians, and support staff working together to design and manufacture high-quality products. The company's mission is to provide innovative solutions that improve the safety, efficiency, and sustainability of the transportation industry.
Working at Hendrickson may appeal to candidates who are passionate about engineering, manufacturing, and problem-solving, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that shape the future of transportation.
As a leading global supplier of integrated suspension and braking systems, Hendrickson operates in a dynamic and fast-paced environment, with a diverse team of engineers, technicians, and support staff working together to design and manufacture high-quality products. The company's mission is to provide innovative solutions that improve the safety, efficiency, and sustainability of the transportation industry.
Working at Hendrickson may appeal to candidates who are passionate about engineering, manufacturing, and problem-solving, as the company offers opportunities for professional growth, skill development, and contributions to cutting-edge projects that shape the future of transportation.
What makes Hendrickson an attractive place to work?
Hendrickson is a leading global supplier of integrated suspension and braking systems for the commercial vehicle industry, with a reputation for delivering innovative solutions and exceptional quality. The company's workplace culture values collaboration, innovation, and employee development, offering a dynamic and supportive environment where professionals can grow and contribute to the organization's success. By joining Hendrickson, individuals can leverage their skills and expertise to drive business growth, advance industry knowledge, and make a meaningful impact in the commercial vehicle sector.
Do workers at Hendrickson get paid breaks?
Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
74% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
Does Hendrickson pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
82% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
82% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
At Hendrickson, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
57% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and August 2026.
57% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and August 2026.
Is the health insurance from Hendrickson affordable enough for their workers?
Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and August 2026.
86% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and August 2026.
Do people get paid time off at Hendrickson?
Most people get paid time off work.
84% of people say they get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and August 2026.
84% of people say they get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2026.
- 71% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 29% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2026.
Do workers at Hendrickson worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Hendrickson workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it for Hendrickson workers to change shifts?
Most people find it hard to change shifts.
91% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
91% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
How easy is it to get time off at Hendrickson?
Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
74% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Hendrickson managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do jobs at Hendrickson spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to take sick days at Hendrickson?
Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
Is working at Hendrickson good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and August 2026.
58% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and August 2026.
Do people at Hendrickson feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
39% of people say they’re not treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
39% of people say they’re not treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Hendrickson get to take their breaks without interruption?
Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.
69% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.
Is it stressful to work at Hendrickson?
Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
57% of people say they often feel stressed at work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Hendrickson enjoy their jobs?
Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.
48% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Hendrickson recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get enough training when they start at Hendrickson?
Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
34% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get support to advance at Hendrickson?
Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people think Hendrickson’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers feel well informed about how Hendrickson is doing?
Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Logistics Coordinator jobs?
What are the most popular jobs at Hendrickson?
What are the most popular categories at Hendrickson?
Full-time
Posted 9 days ago
Hendrickson rating
7.3
Based on 38 frontline employees who took The Breakroom Quiz
290th of 495 rated machine equipment manufacturers
Job description
Position Purpose:
The Technical Customer Service Manager is responsible for end-to-end oversight and continuous improvement of the customer experience, spanning order entry, fulfillment, delivery, and post-sale support including technical service. This role bridges Customer Service and Technical/Warranty functions to ensure a seamless, responsive, and high-quality customer experience while driving operational efficiency, issue resolution, and continuous improvement.
This position supports Trailer customers and spans cross-divisional coordination across Trailer, VTG, and BWE product lines to ensure a consistent, aligned approach to customer service strategies.
Essential Functions:
1. End-to-End Customer Experience Ownership
2. Customer Service & Order Management Leadership
3. Customer Quality Oversight
4. Technical Service & Warranty Management
5. Continuous Improvement & Analytics
6. Cross-Functional Leadership
7. Team Leadership & Development
Education and Training:
Minimum Qualifications:
Physical Demands:
Environmental Conditions:
Behavioral Traits:
*This is not a comprehensive list of duties. Duties may change without notice in management's sole discretion.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
The Technical Customer Service Manager is responsible for end-to-end oversight and continuous improvement of the customer experience, spanning order entry, fulfillment, delivery, and post-sale support including technical service. This role bridges Customer Service and Technical/Warranty functions to ensure a seamless, responsive, and high-quality customer experience while driving operational efficiency, issue resolution, and continuous improvement.
This position supports Trailer customers and spans cross-divisional coordination across Trailer, VTG, and BWE product lines to ensure a consistent, aligned approach to customer service strategies.
Essential Functions:
1. End-to-End Customer Experience Ownership
- Lead and optimize the full customer lifecycle: order entry, order management, delivery performance, issue resolution, and warranty support
- Ensure alignment and coordination across Customer Service, Operations, Engineering, Manufacturing plants and Outside sales
- Monitor customer satisfaction trends and proactively address gaps in service or performance
- Serve as the escalation point for critical customer issues and ensure timely resolution
2. Customer Service & Order Management Leadership
- Oversee order entry, RGA and credit, and customer feedback processes
- Ensure accurate, timely order processing and proactive communication of delivery status
- Lead teams responsible for resolving order-related issues (pricing, invoicing, availability, logistics)
- Drive process improvements to enhance responsiveness, accuracy, and efficiency
3. Customer Quality Oversight
- Provide leadership and oversight for customer quality performance through management of Customer Quality Engineer
- Establish clear expectations and accountability to ensure timely responses for root cause analysis and corrective actions, PPAP submissions to meet customer needs and drive continual improvement for both OEM and end users
- Ensure consistent communication and follow-through on all quality-related issues to reinforce customer confidence and satisfaction
4. Technical Service & Warranty Management
- Lead technical service and warranty functions and establish clear expectations to ensure effective support for field issues and product performance concerns
- Oversee warranty claim process including resolution, root cause analysis, and disposition for Trailer products including brake & wheel-end and Vehicle Technology Group (VTG components
- Partner with Field Service, Customer Service, Engineering and Quality to identify trends and implement corrective actions
- Ensure effective field issue tracking, reporting, and closure processes
5. Continuous Improvement & Analytics
- Establish KPIs across customer operations (OTD, order accuracy, claim cycle time, resolution time, warranty cost, customer satisfaction)
- Analyze trends in complaints, returns, and warranty to identify systemic issues
- Lead cross-functional initiatives to improve processes, reduce warranty spend, and enhance customer experience
- Implement standard work, tools, and reporting mechanisms to drive operational excellence
6. Cross-Functional Leadership
- Act as the central point of coordination between Sales, Engineering, Manufacturing, Supply Chain, and Finance
- Drive alignment on priorities, issue resolution, and customer commitments
- Support new product launches with readiness across customer service, technical support, and warranty processes
- Influence product and process improvements based on customer feedback and field data
7. Team Leadership & Development
- Lead, coach, and develop a team across customer service, technical service and warranty functions
- Establish clear performance expectations, metrics, and development plans
- Foster a customer-focused, problem-solving culture
- Build organizational capability in technical problem resolution and customer engagement
- Build and foster a collaborative team environment based upon respect, trust
Education and Training:
- Bachelor's degree in Business, Engineering, or related field
- 7-10+ years of experience in customer service, technical service, warranty, or operations in a manufacturing environment
- Proven leadership experience managing cross-functional teams
Minimum Qualifications:
- Experience in heavy-duty truck/trailer industry is strongly preferred.
- Demonstrated skills using PC software including: Microsoft (Word, Excel, PowerPoint, Outlook, Teams)
- Technical aptitude with ability to interpret product performance and failure trends
- Ability to read and interpret Excel and PowerBI charts
- Data-driven decision-making and KPI management
- Strong written and oral communication skills
- Excellent communication and customer relationship skills
- Strong problem-solving and root cause analysis capability (e.g., 8D, Pareto)
- Ability to thrive in a fast-paced, cross-functional environment
Physical Demands:
- Frequent sitting, work at computer for extended periods of time.
Environmental Conditions:
- Office setting.
- Minimal exposure to R&D lab and manufacturing setting.
Behavioral Traits:
- Self-motivated and takes initiative
- Results-oriented
- Highly responsive
- Collaborative and adaptable
*This is not a comprehensive list of duties. Duties may change without notice in management's sole discretion.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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About Hendrickson
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Woodridge, IL, US
Year founded
1913