Newark, NJ · On-site
$48 - $50/hr
Newark, NJ Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python Experience ... 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python ...
Quick apply
Newark, NJ · On-site
$48 - $50/hr
Newark, NJ Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python Experience ... 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python ...
Quebec, QC · On-site
As a technical ambassador of Genesys, you will be challenged to Go Big, showcasing the Genesys ... Interpersonal communication skills, with polished verbal and written communication - able to ...
Quebec, QC · On-site
As a technical ambassador of Genesys, you will be challenged to Go Big, showcasing the Genesys ... Interpersonal communication skills, with polished verbal and written communication - able to ...
New York, NY · On-site
$61 - $81.50/hr
Act as technical interface between the business and various IT teams to develop business solutions ... Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with ...
New York, NY · On-site
$61 - $81.50/hr
Act as technical interface between the business and various IT teams to develop business solutions ... Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with ...
Virginia, MN · On-site
$123K - $216K/yr
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Virginia, MN · On-site
$123K - $216K/yr
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Miami, FL · On-site
$80 - $100/hr
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
Miami, FL · On-site
$80 - $100/hr
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
Florida, NY · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Florida, NY · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
The ideal candidate will act as the liaison between business stakeholders and the technical team ... Excellent verbal and written communication skills.
Quick apply
The ideal candidate will act as the liaison between business stakeholders and the technical team ... Excellent verbal and written communication skills.
Kansas City, MO · On-site
$80 - $100/hr
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
Kansas City, MO · On-site
$80 - $100/hr
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Concord, NC · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Concord, NC · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Three Rivers, MI · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Three Rivers, MI · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Virginia, IL · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Virginia, IL · On-site +1
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
Demonstrated ability to create clear technical and operational documentation. * Experience ... Excellent verbal and written English communication skills and the ability to interact ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Concord, NC · On-site +1
$75K - $97K/yr
Excellent verbal and written communication skills, with the ability to convey technical information ... If a Genesys employee referred you, please use the link they sent you to apply. About Genesys:
Concord, NC · On-site +1
$75K - $97K/yr
Excellent verbal and written communication skills, with the ability to convey technical information ... If a Genesys employee referred you, please use the link they sent you to apply. About Genesys:
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers ... Strong interpersonal, presentation, verbal, and written communication skills, with the ability to ...
Indiana, PA · On-site +1
$73K - $96K/yr
Excellent verbal and written communication skills, with the ability to convey technical information ... If a Genesys employee referred you, please use the link they sent you to apply. About Genesys:
Indiana, PA · On-site +1
$73K - $96K/yr
Excellent verbal and written communication skills, with the ability to convey technical information ... If a Genesys employee referred you, please use the link they sent you to apply. About Genesys:
What is it like to work at Genesys?
What makes Genesys an attractive place to work?
$48 - $50/hr
Contractor
Re-posted 26 days ago
Job Title: Contact Center Platform Engineer (Genesys)
Role: Senior Developer/Software Engineer (Genesys)
Location: Newark, NJ
Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python
Experience Required:
5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in Computer Science or related fields
Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
Sourced by ZipRecruiter
It services
51 - 200 Employees
Somerset, NJ, US
1994
