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61 Genesys Technical Writer Jobs Hiring Near You

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong ...

RIT Solutions, Inc.

Project Manager - Genesys

The Project Manager will manage the implementation of Genesys Cloud Contact Center projects ... technical, security, and network architecture frameworks. • Demonstrated excellent written and ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Act as technical interface between the business and various IT teams to develop business solutions ... Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with ...

RIT Solutions

Project Manager - Genesys

Woodbridge, NJ · Remote

Project Manager - Genesys Cloud Contact Center IVR 1 Year + Contract REMOTE Detailed : As a Project ... of technical, security, and network architecture frameworks. Demonstrated excellent written and ...

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What is it like to work at Genesys?

Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.

The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.

Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.

What makes Genesys an attractive place to work?

Genesys is a leading provider of customer experience and contact center solutions, recognized for its innovative approach to customer engagement and its commitment to helping businesses deliver exceptional customer experiences.

The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.

Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.

What other companies are hiring for Technical Writer jobs?

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What are the most popular categories at Genesys?

Infographic showing various Technical Writer job openings at Genesys in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 56% Physical, and 44% Remote job distribution.

Genesys Cloud Engineer - REMOTE

Austin, TX • On-site, Remote

PTP
IT Services • 51 - 200 employees
Learn more about PTPexternal

$54.25 - $72.75/hr

Full-time

Re-posted 3 days ago

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements

  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired

  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Employment Type: FULL_TIME
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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