ZipRecruiter

Log In

Genesys
Genesys

2 Genesys Vice President Jobs Hiring Near You

All JobsGenesys JobsGenesys Vice President Jobs

Genesys Jobs Information

What are the key skills and qualifications needed to thrive as a Vice President, and why are they important?

To thrive as a Vice President, you need strategic leadership, business acumen, and significant experience in management, often supported by an advanced degree such as an MBA. Familiarity with enterprise resource planning (ERP) systems, financial analysis tools, and project management software is typically required. Outstanding communication, decision-making, and negotiation skills help build trust and drive organizational goals across diverse teams. These competencies are essential for effectively steering company direction, fostering growth, and ensuring operational success.

How does a Vice President typically collaborate with other senior leaders to drive organizational success?

As a Vice President, you will work closely with other members of the executive team, such as the CEO, CFO, and department heads, to set strategic goals and ensure alignment across the organization. This often involves participating in regular leadership meetings, contributing to company-wide initiatives, and facilitating cross-departmental communication. Effective collaboration is essential, as you'll need to build consensus, address challenges proactively, and support the professional development of your direct reports. A strong Vice President fosters a culture of transparency and teamwork to help the organization achieve its objectives.

What are Vice Presidents in a company?

A Vice President (VP) is a senior executive responsible for overseeing specific departments or functions within an organization. VPs typically report directly to the President, CEO, or another top executive, and play a key role in strategic planning, decision-making, and management. Their duties often include leading teams, setting goals, ensuring departmental objectives align with company strategy, and representing the organization to stakeholders. The exact responsibilities can vary depending on the size and structure of the company.

What is the difference between Vice President vs Director?

AspectVice PresidentDirector
Required CredentialsBachelor's degree often with advanced degrees; extensive experienceBachelor's degree; significant industry experience
Work EnvironmentExecutive meetings, strategic planning, leadership rolesDepartment management, project oversight, team leadership
Employer & Industry UsageCorporate, large organizations, multinational companiesCorporate, mid-sized companies, various industries

Vice Presidents typically hold higher leadership roles with broader strategic responsibilities, overseeing multiple departments or divisions. Directors focus on managing specific departments or projects, implementing strategies set by senior leadership. While both roles require significant experience and leadership skills, Vice Presidents are more involved in high-level decision-making and organizational strategy.

What is it like to work at Genesys?

Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.

The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.

Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.
What other companies are hiring for Vice President jobs?
What are the most popular jobs at Genesys?
What are the most popular categories at Genesys?
Infographic showing various Vice President job openings at Genesys in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% Physical, and 40% Remote job distribution.
Vice President, Analyst Relations and Competitive Intelligence

Vice President, Analyst Relations and Competitive Intelligence

Genesys

Durham, NC • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Analyst Relations and Competitive Intelligence

Job Summary


The Vice President, Analyst Relations and Competitive Intelligence is a senior, strategic leadership role responsible for shaping Genesys' external market perception and strengthening our competitive advantage through deep insight and influential relationships.

Reporting to the SVP of Product Marketing, this leader will unify Analyst Relations and Competitive Intelligence into a cohesive global strategy that informs product direction, sharpens go-to-market execution, and accelerates growth. The role partners closely with product, marketing, sales, and customer success leaders to translate market intelligence into clear, actionable guidance.

At Genesys, we are redefining customer experience through empathy, AI innovation, and global impact, and this role plays a critical part in telling that story with credibility and clarity. Joining Genesys means collaborating with a global team that is shaping how the world's leading organizations engage with their customers.

Key Responsibilities

  • Lead the global strategy and execution forAnalystRelations (AR)and Competitive Intelligence (CI), with an integrated approach that amplifies GTM impact, market relevance, and competitive differentiation.
  • Create a unified view of the market landscape, combining analyst and competitive insights to align product strategy, marketing messaging, sales enablement, and customer success priorities.
  • Deliver high-impact competitive intelligence assets, including win and loss analysis, battlecards, SWOT analyses, and executive briefs that empower teams across the business to compete effectively and win.
  • Build a scalable intelligence framework that connects field feedback, analyst perspectives, customer insights, and market signals into cohesive, actionable guidance.
  • Lead a seasoned AR team in deepeningrelationships with top-tieranalysts (e.g., Gartner, Forrester) and driving strategic engagements that influenceperceptionand increase Genesys' visibility.
  • Lead and grow a high-performing CI team that delivers rigorous, forward-looking analysis of competitors, emerging trends, and market dynamics to guide strategic planning and field enablement.
  • Drive strategic analyst engagements, briefings, inquiries, and evaluations to influence market perception and increase Genesys visibility.
  • Lead and grow a high-performing Competitive Intelligence team focused on forward-looking analysis of competitors, trends, and market dynamics.
  • Ensure consistent, differentiated messaging across analyst reports, evaluations, and third-party engagements to reinforce our leadership in AI and CX.
  • Translate market and competitive insights into actionable input for product planning, executive decision-making, and go-to-market alignment.
  • Serve as a trusted advisor to senior leadership and a credible external voice on Genesys' market position and competitive landscape.
  • Foster a culture of collaboration, insight-driven impact, and continuous improvement across global teams.

Minimum Requirements

  • 12 or more years of experience in competitive intelligence, analyst relations, product marketing, market strategy or related roles in B2B enterprise software, ideally focused on CX orAI.
  • Proven success leading integrated Analyst Relations and Competitive Intelligence functions.
  • Deep understanding of enterprise software markets, with strong exposure to AI and customer experience platforms.
  • Demonstrated ability to influence go-to-market strategy through intelligence and analyst engagement.
  • Exceptional analytical, communication, and storytelling skills with executive-level presence.
  • Strong track record of shaping analyst perception and managing complex evaluations.
  • Advanced cross-functional leadership and stakeholder management capabilities.
  • Ability to thrive in a fast-paced, dynamic, and results-oriented environment.

#LI-Remote

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$221,700.00 - $389,900.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Apply