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Frontier Communications
Frontier Communications

63 Frontier Customer Service Representative Jobs Hiring Near You

Graymont Limited

Customer Service Representative

$16.50 - $22.25/hr

The CSR will also address customer concerns and contribute to ongoing service improvements ... Order & Logistics Coordination • Coordinate communication between customers and internal teams ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield ... Effective communication with team members and customers * Understand safe food handling, food ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield ... Effective communication with team members and customers * Understand safe food handling, food ...

PLS

Customer Service Representative

Corona, NY

$17 - $18.50/hr

Customer Service Representative This job is located at 105-22 Northern Blvd, Corona, NY 11368 PLS ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

Louisville, KY

$15.25 - $21/hr

Customer Service Representative This job is located at 6602 Preston HWY, Louisville, KY 40129 PLS ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

San Antonio, TX

$14.50 - $19.75/hr

Customer Service Representative This job is located at: 423 N. New Braunfels Ave., San Antonio, TX ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

East Chicago, IN

$15.50 - $21/hr

Customer Service Representative This job is located at 1402 E. Columbus Dr., East Chicago, IN 46312 ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

Chicago, IL

$16.60 - $18.60/hr

Customer Service Representative Address: 570 W. Roosevelt Rd., Chicago, IL 60607 PLS Overview: Why ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

Carson, CA

$17.87 - $19.20/hr

Customer Service Representative Why PLS? Because You Deserve Better! PLS -- which stands for People ... Strong verbal communication * Ability to offer products and services to customers based on their ...

PLS

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They ... Strong verbal communication * Ability to offer products and services to customers based on their ...

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Frontier Communications Jobs Information

What is it like to work at Frontier?

Frontier is a company that values innovation and collaboration, fostering a dynamic and entrepreneurial culture where employees are encouraged to take ownership and drive change.

The company's team structure is designed to be agile and flexible, with a flat hierarchy that allows for open communication and cross-functional collaboration. Frontier's work environment is often described as fast-paced and results-driven, with a focus on delivering high-quality services and products to its customers.

Working at Frontier may appeal to individuals who are passionate about technology, entrepreneurship, and innovation, and who thrive in a dynamic and fast-paced environment where they can make a meaningful impact and contribute to the company's mission of providing high-speed internet and digital services to underserved communities.
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Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO • On-site

$36K - $41K/yr

Full-time

Posted 9 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:
  • Email
  • Phone
  • Chat

Schedule:
  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:
  • Hybrid

Benefits:
  • Flexible schedule
  • On-the-job training

Experience level:
  • 2 years

Shift:
  • Day shift
  • Rotating shift

Weekly day range:
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:
  • Call center
  • In-person

Education:
  • High school or equivalent (Required)

Experience:
  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:
  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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