60 Ford Motor Customer Service Representative Jobs Hiring Near You

The Ford Pro Upfitter Operations (FPU Operations) is responsible for supporting the Ford Pro Upfitter Program team in managing the Ford Pro Upfitter Program. This role serves as the primary support to ensure upfitters have a seamless qualification and maintenance experience as part of the FPU Program. The FPU Operations team member will also coordination across Upfitters, Ford Pro Brand Team, Ford Pro Intelligence, Ford Pro Service, and Ford Pro IT subject matter experts to deliver enhancements to the Ford Pro Upfitter Program and tools.

What you'll do... Support Ford Pro Upfitter Program team in providing a seamless qualification experience to upfitters. Manage applications database and welcome/rejection process of upfitters into the program

Achieve objectives and key results with qualified FPU upfitters, including milestone completion and adherence to FPU program requirements. Assist with initiatives to improve data collection and reporting tools. Refine and execute the FPU go-to-market strategy to enroll and certify new upfitters.

Represent Ford Pro at fleet conventions, industry associations, and other local and national fleet events. Travel to customer locations for face-to-face meetings to strengthen relationships with Ford Pro and the Ford Pro Upfit Team. You'll have..

Bachelors degree Strong communication, presentation, and organization skills. Knowledge of Upfitter business Even better, you may have... Strong knowledge of upfitter operations, commercial vehicle solutions, and Ford Pro systems

Proven ability to manage strategic customer relationships and cross-functional partnerships. Experience developing and executing market strategies and process improvements. Willingness to travel as needed to support customer and partner engagement.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply. As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home.

Will your career be a deep dive into what you love, or a series of new teams and new skills. Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above. No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time

This position is a salary grade 6-8 and ranges from $71,000 - $160,000. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-CL2