Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End ... Is courteous and helpful to other associates * Wear the Food Lion uniform, complete with name badge ...
60 Food Lion Customer Service Associate Jobs Hiring Near You
Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End ... Is courteous and helpful to other associates * Wear the Food Lion uniform, complete with name badge ...
FT Customer Service Leader
Oak Ridge, NC · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ... Is courteous and helpful to other associates * Wear the Food Lion uniform, complete with name badge ...
FT Customer Service Leader
Oak Ridge, NC · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ... Is courteous and helpful to other associates * Wear the Food Lion uniform, complete with name badge ...
PT Customer Lead
Salisbury, NC · On-site
... of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer ...
PT Customer Lead
Salisbury, NC · On-site
... of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer ...
PT Customer Lead
Creedmoor, NC · On-site
... of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer ...
PT Customer Lead
Creedmoor, NC · On-site
... of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer ...
FT Frozen Food Dairy Associate
Blakely, GA · On-site
$13 - $16.75/hr
Primary Purpose Provide quality customer service within the Perishable Department. Responsible for ... Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal ...
FT Frozen Food Dairy Associate
Blakely, GA · On-site
$13 - $16.75/hr
Primary Purpose Provide quality customer service within the Perishable Department. Responsible for ... Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal ...
FT Frozen Food Dairy Associate
$13 - $16.75/hr
Primary Purpose Provide quality customer service within the Perishable Department. Responsible for ... Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal ...
FT Frozen Food Dairy Associate
$13 - $16.75/hr
Primary Purpose Provide quality customer service within the Perishable Department. Responsible for ... Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal ...
PT Customer Lead - Food Lion
Mooresville, NC · On-site
$14.75 - $20/hr
Retail Operations Job Requisition Food Lion has been providing an easy, fresh and affordable ... Today, our 82,000 associates work hard every day to make sure our customers have access to the ...
PT Customer Lead - Food Lion
Mooresville, NC · On-site
$14.75 - $20/hr
Retail Operations Job Requisition Food Lion has been providing an easy, fresh and affordable ... Today, our 82,000 associates work hard every day to make sure our customers have access to the ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
FT Customer Service Leader
Oak Island, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
New
FT Customer Service Leader
Oak Island, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
New
PT Customer Service Leader
Lillington, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Lillington, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Maryville, TN · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Maryville, TN · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Haw River, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Haw River, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
New
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
New
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Graham, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Graham, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
At Food Lion, Associates are the most important assets to our organization. We want associates to ... FT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Taneytown, MD · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Taneytown, MD · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Phoenix, MD · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
Phoenix, MD · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... PT Customer Service Leader Food Lion provides equal employment opportunities to all associates and ...
PT Customer Service Leader
New Bern, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... Customer Service Leader (Office Asst.) Food Lion provides equal employment opportunities to all ...
PT Customer Service Leader
New Bern, NC · On-site
At Food Lion, Associates are the most important assets to our organization. We want associates to ... Customer Service Leader (Office Asst.) Food Lion provides equal employment opportunities to all ...
PT Customer Service Leader
Wilson, NC · On-site
$12.25 - $17/hr
At Food Lion, Associates are the most important assets to our organization. We want associates to ... Smile and provide prompt, accurate and friendly service while engaging customers to create a ...
PT Customer Service Leader
Wilson, NC · On-site
$12.25 - $17/hr
At Food Lion, Associates are the most important assets to our organization. We want associates to ... Smile and provide prompt, accurate and friendly service while engaging customers to create a ...
Food Lion Jobs Information
What is it like to work at Food Lion?
Food Lion operates under the values of serving customers, supporting communities, and fostering a culture of teamwork and respect. The company's team structure is designed to promote collaboration and open communication, with a focus on providing excellent customer service and ensuring a clean and safe shopping environment. Working at Food Lion may appeal to individuals who value a fast-paced retail environment, opportunities for career growth and development, and the chance to make a positive impact in local communities.
What makes Food Lion an attractive place to work?
Food Lion is a leading grocery retailer in the United States, operating over 1,000 stores across the country and serving millions of customers. The company offers a dynamic work environment that values teamwork, innovation, and customer satisfaction, with opportunities for professional growth and development through training programs and career advancement. By joining Food Lion, individuals can contribute to the company's mission of helping neighbors save time and money through convenient, high-quality shopping experiences.
Do workers at Food Lion get paid breaks?
Sometimes. Only some people get paid breaks.
64% of people say they don’t get paid breaks.
Based on data from 213 people who took the Breakroom Quiz between February 2026 and August 2026.
64% of people say they don’t get paid breaks.
Based on data from 213 people who took the Breakroom Quiz between February 2026 and August 2026.
Does Food Lion pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 233 people who took the Breakroom Quiz between February 2026 and August 2026.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 233 people who took the Breakroom Quiz between February 2026 and August 2026.
At Food Lion, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 147 people who took the Breakroom Quiz between February 2026 and August 2026.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 147 people who took the Breakroom Quiz between February 2026 and August 2026.
Are part-time workers able to get health insurance from Food Lion?
Most people who work part-time can't get health insurance.
73% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 123 people who took the Breakroom Quiz between December 2024 and March 2025.
73% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 123 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Food Lion?
Only some people who work part-time get paid time off.
61% of people who work part-time say they don’t get paid time off
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
61% of people who work part-time say they don’t get paid time off
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
Is the health insurance from Food Lion affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 89 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of people say the health insurance costs are okay
Based on data from 89 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get paid time off at Food Lion?
Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 224 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people say they get paid time off.
Based on data from 224 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 170 people who took the Breakroom Quiz between February 2026 and August 2026.
- 95% of people with changing schedules find out their shifts one week or less ahead of time.
- 5% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 170 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Food Lion worry about hours?
Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 170 people who took the Breakroom Quiz between February 2026 and August 2026.
49% of people report they worry about getting enough hours.
Based on data from 170 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Food Lion workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between February 2026 and August 2026.
40% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Food Lion workers to change shifts?
Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 115 people who took the Breakroom Quiz between February 2026 and August 2026.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 115 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to get time off at Food Lion?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 199 people who took the Breakroom Quiz between February 2026 and August 2026.
67% of people report it’s easy to get time off.
Based on data from 199 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Food Lion managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 150 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 150 people who took the Breakroom Quiz between February 2026 and August 2026.
Do jobs at Food Lion spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 158 people who took the Breakroom Quiz between February 2026 and August 2026.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 158 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Food Lion?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 208 people who took the Breakroom Quiz between February 2026 and August 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 208 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a Food Lion job good for students?
Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.
80% of students report this is a good place to work if you’re studying.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.
Is working at Food Lion good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Food Lion feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 216 people who took the Breakroom Quiz between February 2026 and August 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 216 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Food Lion get to take their breaks without interruption?
Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 205 people who took the Breakroom Quiz between February 2026 and August 2026.
77% of people report that they get to take their breaks without interruption.
Based on data from 205 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at Food Lion?
Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 236 people who took the Breakroom Quiz between February 2026 and August 2026.
74% of people say they often feel stressed out at work.
Based on data from 236 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Food Lion enjoy their jobs?
Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 184 people who took the Breakroom Quiz between February 2026 and August 2026.
35% of people report they don’t enjoy their job.
Based on data from 184 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Food Lion recommend working with their team?
Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 247 people who took the Breakroom Quiz between February 2026 and August 2026.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 247 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at Food Lion?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 236 people who took the Breakroom Quiz between February 2026 and August 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 236 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at Food Lion?
Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 222 people who took the Breakroom Quiz between February 2026 and August 2026.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 222 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think Food Lion’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 223 people who took the Breakroom Quiz between February 2026 and August 2026.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 223 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how Food Lion is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 226 people who took the Breakroom Quiz between February 2026 and August 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 226 people who took the Breakroom Quiz between February 2026 and August 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Food Lion?
What are the most popular categories at Food Lion?
Food Lion rating
5.8
Based on 1,880 frontline employees who took The Breakroom Quiz
72nd of 122 rated grocery stores
Job description
JOB DESCRIPTION
Count on me - We know what to do, we make it easy, we do our part and we care!
Job Title: Customer Service Leader - Office Assistant
Success Factors Job Code: 1300434
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
08/24/2021: Change in job code from 406/407 to SF job code 1300434
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