Subscriber Manager
Miami, FL · On-site
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
28 Flow Customer Service Representative Jobs Hiring Near You
Subscriber Manager
Miami, FL · On-site
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
Quick apply
... Flow Trip tone and voice * Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for ...
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
New Neighbor Success Lead
Miami, FL · On-site
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
New Neighbor Success Lead
Miami, FL · On-site
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
New Neighbor Success Lead
Miami, FL · On-site
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
Quick apply
New Neighbor Success Lead
Miami, FL · On-site
Represent Flow in relationships with local realtors, influencers and events that match well with ... confident using CRM systems, dashboards, automation, and workflow tools. * Exceptional ...
Property Controller
New York, NY · On-site
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Property Controller
New York, NY · On-site
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
New
Quick apply
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
New
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Quick apply
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Quick apply
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Maintenance Technician
Miami, FL · On-site
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Maintenance Technician
Miami, FL · On-site
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
... customer service * Coordinate with property management teams to resolve tenant billing and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Maintenance Technician
Miami, FL · On-site
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Maintenance Technician
Miami, FL · On-site
Deliver strong customer service by fostering positive relationships with residents, vendors, and ... Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays ...
Leasing Specialist
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role will ...
Leasing Specialist
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role will ...
Leasing Specialist
Fort Lauderdale, FL · On-site
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role ...
Leasing Specialist
Fort Lauderdale, FL · On-site
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role ...
Chief Engineer
San Jose, CA · On-site
Supports all departments to ensure excellent customer service as it relates to maintenance and equipment issues * Manages and optimizes work order queuing systemsSupports Flow's Corporate Facilities ...
Chief Engineer
San Jose, CA · On-site
Supports all departments to ensure excellent customer service as it relates to maintenance and equipment issues * Manages and optimizes work order queuing systemsSupports Flow's Corporate Facilities ...
Supports all departments to ensure excellent customer service as it relates to maintenance and equipment issues * Manages and optimizes work order queuing systemsSupports Flow's Corporate Facilities ...
Supports all departments to ensure excellent customer service as it relates to maintenance and equipment issues * Manages and optimizes work order queuing systemsSupports Flow's Corporate Facilities ...
Leasing Specialist
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role will ...
Quick apply
Leasing Specialist
$16 - $21/hr
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than ... Represent the property and the company professionally through dress and behavior. * This role will ...
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Full-time
Medical, Dental, Vision, Life, Retirement
Posted 24 days ago
Job description
About the Company
At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking a Subscriber Manager to own the subscriber experience across customer support, retention initiatives, community engagement, and subscription operations. This person will serve as the primary liaison between The Flow Trip community and internal teams, using customer insights, analytics, and creative problem-solving to improve subscriber growth, retention, and overall experience.
Responsibilities
Ideal Background
Benefits
We take care of our people so they can do their best work.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking a Subscriber Manager to own the subscriber experience across customer support, retention initiatives, community engagement, and subscription operations. This person will serve as the primary liaison between The Flow Trip community and internal teams, using customer insights, analytics, and creative problem-solving to improve subscriber growth, retention, and overall experience.
Responsibilities
- Create and manage a consistent monthly subscriber communication schedule with updates, key dates, and new offers/initiatives while maintaining the Flow Trip tone and voice
- Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for subscribers and non-subscribers, shipping, and related support needs while maintaining the brand tone and voice
- Act as the liaison between the Flow Trip community and the Studio Team, communicating trends and feedback related to the magazine experience
- Strategize on subscription management improvements, research customer experience enhancements, develop subscriber incentives, and track subscription growth and retention
- Serve as the point of contact for entrants and winners of the annual Flow Photo Contest
- Identify and help resolve backend issues while partnering with the web team to support a seamless customer experience across platforms including WooCommerce, Shopify, MailChimp, AwardForce, and related systems
- Troubleshoot technical issues by navigating various platforms, identifying problems, and collaborating with internal and external partners to support resolution
- Collaborate across departments to ensure alignment and support larger projects, initiatives, and business goals
- Update the website to reflect accurate communication, timelines, and information related to The Flow Trip, while maintaining and updating product listings as the customer experience evolves and improves
Ideal Background
- 1-3 years of experience in customer service and community engagement; experience with creative brands preferred. Magazine or editorial experience is a plus.
- Bachelor's degree in a related field or equivalent experience
- Ability to maintain brand tone and voice across all communication channels
- Highly organized, self-driven, and empathetic, with strong communication skills and a service mindset
- Tech-savvy with knowledge of e-commerce platforms and the ability to quickly learn and navigate subscriber and content management systems such as Shopify, WooCommerce, Mailchimp, and Substack
- Experience analyzing trends using Excel and Google Workspace, and translating insights into community initiatives and communications
- Solid working knowledge of Google Workspace and tools such as Typeform and Google Sheets for community management, reporting, and operations
Benefits
We take care of our people so they can do their best work.
- Health and WellnessComprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time OffPTO and paid holidays.
- Financial401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at FlowWeekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.