Flock Safety
Flock Safety

20 Flock Safety Customer Success Manager Jobs Hiring Near You

The Problem As Flock continues to expand across communities, delivering rapid, high-quality support ... safety systems running smoothly. Managing diverse inbound inquiries across live chat, phone, and ...

The Problem As Flock scales its autonomous drone platform for public safety, expanding our aviation ... Define and execute the product roadmap for Flock's aviation portfolio, balancing near-term customer ...

Lead strategy for Flock's cloud video platform and third-party integrations, balancing customer ... Partner cross-functionally with Engineering, Design, Go-to-Market, and Customer Success to deliver ...

The Problem Flock's device fleet is scaling fast, and Fleet is the core engineering team keeping it ... If a device goes down, our customers feel it immediately, making this team our first line of ...

The Problem As Flock expands customer partnerships across both public-sector agencies and ... Serve as the primary legal escalation lead for Sales, Finance, and Customer Success to negotiate ...

Paid Media Manager

$98K - $125K/yr

The Problem As Flock expands across Law Enforcement, Commercial, and Community Safety verticals ... Manage daily campaign operations including bid strategy, budget pacing, exclusion lists, and ...

Building a comprehensive planning and customer operations portal that connects urban planning ... Deploy and manage containerized microservices across cloud environments using Docker, Helm, and ...

The Problem As Flock grows our sales organization and expands variable-based roles across go-to-market teams, managing the complexity and precision of our commission structures is critical to ...

The Problem As Flock expands camera deployments nationwide, scaling our internal field operations ... This is not a customer-facing product role, your primary users are internal field deployment teams ...

Field Deployment Specialist

Atlanta, GA · On-site +1

$60K - $80K/yr

... customers and internal deployment teams to ensure all work is completed in accordance with safety ... Flock builds the technology that makes that real: last year we supported over 1 million criminal ...

Senior GRC Engineer

$130K - $150K/yr

The Problem As Flock scales its public safety platforms across cloud infrastructure and business ... Manage customer assurance requests, security questionnaires, and due diligence activities to ...

The Problem As Flock expands as a multi-product company, our physical camera and solar ... Conduct thorough site surveys with public safety partners and property owners to verify traffic ...

VP Product

$280K - $300K/yr

The Problem As Flock expands into new markets and use cases, scaling our portfolio across hardware ... Translate customer needs, competitive dynamics, and market signals into prioritized product ...

UAS Test Pilot

Atlanta, GA · On-site

$65K - $90K/yr

The Problem As Flock accelerates the deployment of Drone as First Responder systems, operational ... time public safety operations. Rigorously testing hardware integrations and evaluating custom ...

The Problem As Flock expands its video capabilities, delivering custom video management software with extremely low latency is critical to giving customers real-time situational awareness. Building ...

Director, Product Management - Customer Success

Flock Safety

Remote

$200K - $250K/yr

Full-time

Posted 7 days ago


Job description

The Problem
As Flock continues to scale rapidly, expanding our post-sale customer operations through robust, modern technology is a top corporate priority. Scaling our Customer Success and Support ecosystems requires a strategic enterprise product partner to architect scalable platform infrastructure and integrate intelligent automation. You will lead our customer care platform execution, drive AI-assisted support frameworks, and engineer automated risk detection to empower our customer teams.
What You'll Own
  • Lead end-to-end product execution, system architecture, and technical roadmaps for customer care, contact center, and customer success platforms.
  • Architect advanced automation capabilities, including AI-assisted support frameworks, chat-based auto-resolution engines, and automated Customer Success Manager lifecycles.
  • Integrate automated risk detection models and real-time call-to-action triggers directly into post-sale operational platforms.
  • Connect post-sale platforms to core business systems to ensure entitlement data, provisioning status, and contract records sync seamlessly without manual intervention.
  • Translate customer usage telemetry signals into structured data inputs that trigger real-time, actionable alerts for operational teams.

What This Role is Not
  • This isn't a traditional customer-facing or CS operations management role, you will focus on technical product management, platform architecture, and software builds.
  • This is not an isolated software project, you will partner daily with Support and Customer Success leadership to translate operational visions into scalable platform infrastructure.
  • This isn't a manual process management job, your core focus centers on eliminating manual data lookups by engineering agentic AI and automated workflows.

What You Bring
  • Proven track record leading product managers and managing technical enterprise platforms within post-sale customer lifecycle domains.
  • Hands-on experience architecting, implementing, or integrating AI-driven platform tools, including automated chat interfaces and natural language processing frameworks.
  • Operational familiarity with enterprise customer management stacks, specifically Salesforce Service Cloud and Gainsight, focusing on health scoring, playbooks, and automated triggers.
  • Demonstrated capability connecting customer success platforms to core business infrastructure and transforming usage telemetry into automated system behaviors.
  • Strong cross-functional partnership skills to map data handshakes, capture technical dependencies, and guide engineering partners toward stable builds.

Compensation
In this role, you'll receive a starting salary between $200,000 and $250,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why Flock
Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.