Flock Safety
Flock Safety

37 Flock Safety Customer Success Manager Jobs Hiring Near You

The Problem As Flock scales its autonomous drone platform for public safety, expanding our aviation ... Define and execute the product roadmap for Flock's aviation portfolio, balancing near-term customer ...

The Problem Flock's support experience spans self-service, AI, digital, voice, email, and human ... You'll lead the CX Design practice and manage a team tasked with turning customer and operational ...

Lead strategy for Flock's cloud video platform and third-party integrations, balancing customer ... Partner cross-functionally with Engineering, Design, Go-to-Market, and Customer Success to deliver ...

The Problem As Flock scales its autonomous drone platform for public safety, expanding our aviation ... Define and execute the product roadmap for Flock's aviation portfolio, balancing near-term customer ...

The Problem As Flock scales its autonomous drone platform for public safety, expanding our aviation ... Define and execute the product roadmap for Flock's aviation portfolio, balancing near-term customer ...

Senior Manager, Website

$118K - $150K/yr

... public safety partners, and the broader public. * Partner with growth leadership to set website ... Why Flock Every community deserves to be safe. Flock builds the technology that makes that real ...

The Problem As Flock expands customer partnerships across both public-sector agencies and ... Serve as the primary legal escalation lead for Sales, Finance, and Customer Success to negotiate ...

Conduct thorough site surveys with public safety partners and property owners to verify traffic ... Flock builds the technology that makes that real: last year we supported over 1 million criminal ...

Field Deployment Specialist

Atlanta, GA · On-site +1

$60K - $80K/yr

... customers and internal deployment teams to ensure all work is completed in accordance with safety ... Flock builds the technology that makes that real: last year we supported over 1 million criminal ...

Warehouse Supervisor

Dallas, TX · On-site

$51K - $64K/yr

... management while maintaining strict safety standards. You'll take ownership of our hub operations ... Why Flock Every community deserves to be safe. Flock builds the technology that makes that real ...

Senior GRC Engineer

$130K - $150K/yr

The Problem As Flock scales its public safety platforms across cloud infrastructure and business ... Manage customer assurance requests, security questionnaires, and due diligence activities to ...

The Problem As Flock expands camera deployments nationwide, scaling our internal field operations ... This is not a customer-facing product role, your primary users are internal field deployment teams ...

VP Product

$280K - $300K/yr

The Problem As Flock expands into new markets and use cases, scaling our portfolio across hardware ... Translate customer needs, competitive dynamics, and market signals into prioritized product ...

The Problem As Flock expands its video capabilities, delivering custom video management software with extremely low latency is critical to giving customers real-time situational awareness. Building ...

The Problem As Flock continues to expand to more customers, our pipeline systems must process billions of daily assets in real time with ultra-low latency. Accommodating this rapid workload expansion ...

FP&A Manager

$119K - $140K/yr

The Problem As Flock expands our hardware suite across new product lines, the financial complexity ... Demonstrated track record managing cross-functional projects on time while collaborating ...

Procurement Analyst

$80K - $95K/yr

The Problem As Flock expands across communities, our indirect spend and vendor landscape require deliberate, strategic structure rather than just transactional oversight. Managing high volumes of ...

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Showing results 1-20

Director, Product Management - Customer Success

Flock Safety

Remote

$200K - $250K/yr

Full-time

Posted 22 days ago


Job description

The Problem
As Flock continues to scale rapidly, expanding our post-sale customer operations through robust, modern technology is a top corporate priority. Scaling our Customer Success and Support ecosystems requires a strategic enterprise product partner to architect scalable platform infrastructure and integrate intelligent automation. You will lead our customer care platform execution, drive AI-assisted support frameworks, and engineer automated risk detection to empower our customer teams.
What You'll Own
  • Lead end-to-end product execution, system architecture, and technical roadmaps for customer care, contact center, and customer success platforms.
  • Architect advanced automation capabilities, including AI-assisted support frameworks, chat-based auto-resolution engines, and automated Customer Success Manager lifecycles.
  • Integrate automated risk detection models and real-time call-to-action triggers directly into post-sale operational platforms.
  • Connect post-sale platforms to core business systems to ensure entitlement data, provisioning status, and contract records sync seamlessly without manual intervention.
  • Translate customer usage telemetry signals into structured data inputs that trigger real-time, actionable alerts for operational teams.

What This Role is Not
  • This isn't a traditional customer-facing or CS operations management role, you will focus on technical product management, platform architecture, and software builds.
  • This is not an isolated software project, you will partner daily with Support and Customer Success leadership to translate operational visions into scalable platform infrastructure.
  • This isn't a manual process management job, your core focus centers on eliminating manual data lookups by engineering agentic AI and automated workflows.

What You Bring
  • Proven track record leading product managers and managing technical enterprise platforms within post-sale customer lifecycle domains.
  • Hands-on experience architecting, implementing, or integrating AI-driven platform tools, including automated chat interfaces and natural language processing frameworks.
  • Operational familiarity with enterprise customer management stacks, specifically Salesforce Service Cloud and Gainsight, focusing on health scoring, playbooks, and automated triggers.
  • Demonstrated capability connecting customer success platforms to core business infrastructure and transforming usage telemetry into automated system behaviors.
  • Strong cross-functional partnership skills to map data handshakes, capture technical dependencies, and guide engineering partners toward stable builds.

Compensation
In this role, you'll receive a starting salary between $200,000 and $250,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why Flock
Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.